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Bank of America - No longer down loading recent credit card transactions.... DG 03-04-2007
Posted by DG on March 4, 2007, 6:02 pm
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I noticed last month that my Bank of America (BofA) credit card transactions
that had cleared for the current month were not downloading into the
register. These are not pending transactions, but charges that have cleared
based on looking at the bank's website. BofA appears to have started
updating only when a statement period closes. (ie, data current only up to
the end of last month) The BofA tech support said they were having issues
with credit card data, but a post on the Quicken forum says they have
changed their policy and we should "write a letter". I do not know who to
believe.

Anyone else having credit card data issue as I describe?
Quicken Premier 2005 R6



Posted by joe on March 4, 2007, 7:32 pm
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> I noticed last month that my Bank of America (BofA) credit card
> transactions that had cleared for the current month were not
> downloading into the register. These are not pending transactions, but
> charges that have cleared based on looking at the bank's website. BofA
> appears to have started updating only when a statement period closes.
> (ie, data current only up to the end of last month) The BofA tech
> support said they were having issues with credit card data, but a post
> on the Quicken forum says they have changed their policy and we should
> "write a letter". I do not know who to believe.
>
> Anyone else having credit card data issue as I describe? Quicken
> Premier 2005 R6
>

It doesn't matter which version of Quicken you use. It's happening for all
of us.

I have the same problem with my BofA CC. BofA merged with MBNA, so under
the hood your credit card is now a MBNA credit card, and it changes quite
a few things in the BofA information systems. Have you noticed the changes
in the website, between your checking and your credit card?

I have two accounts: a checking and a credit card. The checking account is
still handled by bank of america, so no doubt, this is still working like
clockwork. The credit card is another story. They integrated with MBNA's
credit card system, and there are many things you just can't do anymore.
Just to name a few: you can't search your credit card online statement for
transactions the way you can search your checking account; and used to search
your CC account. Worse, to all of us Quicken users, the download to Quicken
has been broken for credit cards, and it's not going to come back up anytime
soon. I've had to integrate some information systems with banks in the past,
and it is a slow process. The bureaucracy layer weighs a ton and stretches
the agenda like crazy.

Anyway, the reality is: we're back to pencil and paper reconciliations, and
it's a nightmare :(

The question is: do you keep the credit card, or do you open one somewhere
else? Well, my own choice is to keep the card, because I have a stellar credit
history on it. So, to those in my situation, I say: suck it up. To the others
who just opened a BofA card, I say: there are plenty of other financial
institutions
out there and in 2007 you shouldn't bother opening a card with a FI that
doesn't allow download to Quicken.

J.



Posted by BeeL on March 4, 2007, 8:00 pm
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joe wrote:
>
>> I noticed last month that my Bank of America (BofA) credit card
>> transactions that had cleared for the current month were not
>> downloading into the register. These are not pending transactions, but
>> charges that have cleared based on looking at the bank's website. BofA
>> appears to have started updating only when a statement period closes.
>> (ie, data current only up to the end of last month) The BofA tech
>> support said they were having issues with credit card data, but a post
>> on the Quicken forum says they have changed their policy and we should
>> "write a letter". I do not know who to believe.
>>
>> Anyone else having credit card data issue as I describe? Quicken
>> Premier 2005 R6
>>
>
> It doesn't matter which version of Quicken you use. It's happening for
> all of us.
>
> I have the same problem with my BofA CC. BofA merged with MBNA, so under
> the hood your credit card is now a MBNA credit card, and it changes
> quite a few things in the BofA information systems. Have you noticed the
> changes in the website, between your checking and your credit card?
>
> I have two accounts: a checking and a credit card. The checking account
> is still handled by bank of america, so no doubt, this is still working
> like clockwork. The credit card is another story. They integrated with
> MBNA's credit card system, and there are many things you just can't do
> anymore. Just to name a few: you can't search your credit card online
> statement for transactions the way you can search your checking account;
> and used to search your CC account. Worse, to all of us Quicken users,
> the download to Quicken has been broken for credit cards, and it's not
> going to come back up anytime soon. I've had to integrate some
> information systems with banks in the past, and it is a slow process.
> The bureaucracy layer weighs a ton and stretches the agenda like crazy.
>
> Anyway, the reality is: we're back to pencil and paper reconciliations,
> and it's a nightmare :(
>
> The question is: do you keep the credit card, or do you open one
> somewhere else? Well, my own choice is to keep the card, because I have
> a stellar credit history on it. So, to those in my situation, I say:
> suck it up. To the others who just opened a BofA card, I say: there are
> plenty of other financial institutions out there and in 2007 you
> shouldn't bother opening a card with a FI that doesn't allow download to
> Quicken.
>
> J.
>
>

I jettisoned my BoA Visa over this issue ... because I was annoyed at
having features taken away, and because I couldn't get a coherent reply
from customer service as to whether it would ever change back.

To replace it I got a "no hassle rewards" card from Capital One. It's
support of Quicken is no better (statements are downloaded, not new
transactions) but they never pretended otherwise. And they give 2% cash
reward for groceries and gasoline. Between that and my Discover card I'm
not missing BoA one bit.

-- BeeL

Posted by DG on March 4, 2007, 8:01 pm
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Thanks for the update Joe. I have two credit cards at BofA, and only one of
them does not update. It may well be an old MBNA card that rolled over in
the merger.


>
>> I noticed last month that my Bank of America (BofA) credit card
>> transactions that had cleared for the current month were not
>> downloading into the register. These are not pending transactions, but
>> charges that have cleared based on looking at the bank's website. BofA
>> appears to have started updating only when a statement period closes.
>> (ie, data current only up to the end of last month) The BofA tech
>> support said they were having issues with credit card data, but a post
>> on the Quicken forum says they have changed their policy and we should
>> "write a letter". I do not know who to believe.
>>
>> Anyone else having credit card data issue as I describe? Quicken
>> Premier 2005 R6
>>
>
> It doesn't matter which version of Quicken you use. It's happening for all
> of us.
>
> I have the same problem with my BofA CC. BofA merged with MBNA, so under
> the hood your credit card is now a MBNA credit card, and it changes quite
> a few things in the BofA information systems. Have you noticed the changes
> in the website, between your checking and your credit card?
>
> I have two accounts: a checking and a credit card. The checking account is
> still handled by bank of america, so no doubt, this is still working like
> clockwork. The credit card is another story. They integrated with MBNA's
> credit card system, and there are many things you just can't do anymore.
> Just to name a few: you can't search your credit card online statement for
> transactions the way you can search your checking account; and used to
> search your CC account. Worse, to all of us Quicken users, the download to
> Quicken has been broken for credit cards, and it's not going to come back
> up anytime soon. I've had to integrate some information systems with banks
> in the past, and it is a slow process. The bureaucracy layer weighs a ton
> and stretches the agenda like crazy.
>
> Anyway, the reality is: we're back to pencil and paper reconciliations,
> and it's a nightmare :(
>
> The question is: do you keep the credit card, or do you open one somewhere
> else? Well, my own choice is to keep the card, because I have a stellar
> credit history on it. So, to those in my situation, I say: suck it up. To
> the others who just opened a BofA card, I say: there are plenty of other
> financial institutions out there and in 2007 you shouldn't bother opening
> a card with a FI that doesn't allow download to Quicken.
>
> J.
>
>



Posted by sharx35 on March 5, 2007, 12:40 pm
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>
>> I noticed last month that my Bank of America (BofA) credit card
>> transactions that had cleared for the current month were not
>> downloading into the register. These are not pending transactions, but
>> charges that have cleared based on looking at the bank's website. BofA
>> appears to have started updating only when a statement period closes.
>> (ie, data current only up to the end of last month) The BofA tech
>> support said they were having issues with credit card data, but a post
>> on the Quicken forum says they have changed their policy and we should
>> "write a letter". I do not know who to believe.
>>
>> Anyone else having credit card data issue as I describe? Quicken
>> Premier 2005 R6
>>
>
> It doesn't matter which version of Quicken you use. It's happening for all
> of us.
>
> I have the same problem with my BofA CC. BofA merged with MBNA, so under
> the hood your credit card is now a MBNA credit card, and it changes quite
> a few things in the BofA information systems. Have you noticed the changes
> in the website, between your checking and your credit card?
>
> I have two accounts: a checking and a credit card. The checking account is
> still handled by bank of america, so no doubt, this is still working like
> clockwork. The credit card is another story. They integrated with MBNA's
> credit card system, and there are many things you just can't do anymore.
> Just to name a few: you can't search your credit card online statement for
> transactions the way you can search your checking account; and used to
> search your CC account. Worse, to all of us Quicken users, the download to
> Quicken has been broken for credit cards, and it's not going to come back
> up anytime soon. I've had to integrate some information systems with banks
> in the past, and it is a slow process. The bureaucracy layer weighs a ton
> and stretches the agenda like crazy.
>
> Anyway, the reality is: we're back to pencil and paper reconciliations,
> and it's a nightmare :(
>
> The question is: do you keep the credit card, or do you open one somewhere
> else? Well, my own choice is to keep the card, because I have a stellar
> credit history on it. So, to those in my situation, I say: suck it up. To
> the others who just opened a BofA card, I say: there are plenty of other
> financial institutions out there and in 2007 you shouldn't bother opening
> a card with a FI that doesn't allow download to Quicken.
>
> J.
>

It takes me but a minute or two, on the days that I *use* my credit card, to
enter the transactions into Quicken. THAT way, I *know* the work is
accurate, NOT having to rely on a third party. Reconciliationis a snap--when
the monthly statement comes, I just use the reconciliation feature in
QUicken and in 3 minutes...all done. WHy do you people try to reinvent the
wheel, spending hours trying to make the financial institution's system
work?




>



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