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Posted by David Coyle on May 31, 2008, 1:56 pm
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I have no idea if my story will help you but a while ago I could not
download my B of A transactions going through my DSL router. When I tried
using dial-up everything worked perfectly. I changed the Linksys firmware
and was able to get B of A to work if I put in the right firmware version.
My symptoms were different than yours, but this gives you something else to
check on.
-DAC
>
>
> I have been using Quicken 2007 for a few months now to manage
> our accounts at Bank of America (checking, savings, CDs and
> 3 credit cards). Everything was going smoothly till about 3 weeks
> ago. It *may* be a coincidence, but around that time BofA
> decided to change the account number of one of the credit
> cards. From then, it has been a nightmare.
>
> When I did updates, at first no new transactions were
> downloaded, but *past* transactions going back to nearly
> a year were! It messes up not only the credit card accounts,
> but all five of them and amazing amounts of money disappear
> from the checking account! As all accounts were reconciled
> in the third week of April, at least I have a "recent"
> snapshot of accouts. I called BofAand they acknowledged some
> software issues and said that they would "escalate" the
> matter.
>
> Coming back from a 2 week vacation, I find the same mess.
> After more talking, one support person said that the
> problem may be due to the two credit card account
> numbers were somehow linked together. But, that
> fix did not do anything. Another call (luckily, as
> a Premier Banking Client, I at least get to talk to
> a real person in a couple of minutes!) and a new,
> loud, fast talking guy ended up saying that it is
> Quicken's fault! And, that my problem was unique.
>
> When I tried a reconcile the checking account
> with the latest paper statement,
> Quicken tells me that I have never downloaded data for this
> account!! This may give a clue to what it going on.
>
> The main question is whether any one you have
> had similar problems as result of account numbers
> being changed.
>
> Given the situation, what would be the best remedy?
> I have thought of quitting BofA (!) -- I mean besides
> that. One possibility is "start at the begining"
> again and treat the Jan-Apr data outside of Quicken.
>
> Luckily, having greatly disliked Quicken for managing
> investments, I have the really critical, long term
> stuff, outside of Quicken. In the end, the only really
> useful thing I get out of Quicken is that amount of
> charitable contributions that I enter into the tax form :-)
> I suppose that I can keep track of that on paper, but it
> would be nice to have a more global picture.
>
> Any help will be appreciated.
>
> John
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