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Posted by Bill Rueck on May 29, 2007, 3:53 pm
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On 29 May 2007 07:07:28 -0700, knenon@carolina.rr.com wrote:
>Hello -
>
>I have read posts on the net about existing MBNA credit card customers
>losing the ability to download transactions into Quicken or Money once
>Bank of America bought them. See this post here
http://financialsoft.about.com/b/a/257551.htm
>
>But did you know that the existing BofA card customers were messed up
>in the process too? I have been a BofA cc card customer for 10+ years
>and using Quicken direct connect (aka One Step Update) all along. Then
>in October, my transactions started coming through incomplete. And to
>make matters worse, somewhere in that same timeframe, BofA stopped
>allowing date ranges to be put into webconnect - you'd have to wait
>until your statement closed to get the downloads. So I've been
>entering the dropped transactions manually for months now.
>
>The technology group handling this is "offsite" (I believe in India)
>and the Dallas TX troubleshooters who forward them issues seem to have
>communication and timezone delays. It is one royal mess. I have been
>given so many false dates on fixes that I have lost any professional
>respect for this bank. I agree with the post referring to BofA as
>Billy Bob's Savings and Piggy Bank.
>
>If you are an existing BofA cc client who is having this problem, I'd
>love to know about it by posting here and better yet, I'd love for
>BofA to hear about it. I hear there are thousands but it STILL doesn't
>seem to have the attention of the executive office.
>
>You can reach the Executive Customer Relations Office (escalations
>come to this group) at 704-386-5687. Please let them know of your
>frustration! I'm trying to migrate my business to American Express but
>it takes time to move all the automated billing. I had hoped BofA
>would fix the problem before I had gotten too far.
>
>Thanks!
I've been having the same problems with credit card downloads. I've
decided that until BofA can solve this I will be using my Chase Credit
Card. Also, I no longer get check numbers downloaded to my Quicken
register on a one step update. What a shame!! Bill
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