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Subject Author Date
BoA - another bank to avoid L 10-31-2006
Posted by L on October 31, 2006, 10:06 am
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 Dang it, just when I thought it was safe to go into the water.

MBNA switched to BoA... and broke EVERYTHING

I had two CC cards that were MBNA. Given the heads up from this group I was
expecting a problem with Quicken downloads. What I didn't expect was that
BoA's own website would not work.

Hold time for a customer service rep? So far, over FORTY FIVE MINUTES.

Soon as I CAN get to accounts, gonna pay em and close em

I do not need a bank that is unable to work over the internet, and one that
will not respond to a customer.

I would suggest ALL folks who have problems with any bank to vote with there
feet.



Posted by Steve Larson on October 31, 2006, 11:57 am
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 If I recall correctly, I thought BoA was moving a bunch of jobs over to
India. I have to say, I sure do appreciate speaking with someone in America
when I call a company's customer service line. Nothing against foreigners
culturally, I just appreciate American companies creating and preserving
American jobs.


> Dang it, just when I thought it was safe to go into the water.
>
> MBNA switched to BoA... and broke EVERYTHING
>
> I had two CC cards that were MBNA. Given the heads up from this group I
> was expecting a problem with Quicken downloads. What I didn't expect was
> that BoA's own website would not work.
>
> Hold time for a customer service rep? So far, over FORTY FIVE MINUTES.
>
> Soon as I CAN get to accounts, gonna pay em and close em
>
> I do not need a bank that is unable to work over the internet, and one
> that will not respond to a customer.
>
> I would suggest ALL folks who have problems with any bank to vote with
> there feet.
>



Posted by Bob Wang on October 31, 2006, 12:24 pm
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As I recall, Discover reps actually announce the location of their call
center.

Maybe FIs can add another option to their menu:

Press pound to speak to a U.S. call center for a $1 surcharge ;-)

Bob

>>>
If I recall correctly, I thought BoA was moving a bunch of jobs over to
India. I have to say, I sure do appreciate speaking with someone in America
when I call a company's customer service line. Nothing against foreigners
culturally, I just appreciate American companies creating and preserving
American jobs.



Posted by L on October 31, 2006, 1:55 pm
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> If I recall correctly, I thought BoA was moving a bunch of jobs over to
> India. I have to say, I sure do appreciate speaking with someone in
> America when I call a company's customer service line. Nothing against
> foreigners culturally, I just appreciate American companies creating and
> preserving American jobs.
>
At this point I would appreciate ANY warm body with a clue.

The damned website enrollment is broken. I have been 'transferred' 3 times
to 'someone who could help'. After being transferred the first time, there
was a 45 min wait and then a disconnect. The second disconnect occurred much
more "quickly" after ONLY 20 minutes.

The coup de gras?
After call 3 the turkeys told me the joint account *I* applied for and *I*
set up is listed with my hubby as 'primary'. They refused to go further
until I can get him on the phone. Of course, they could not hold for the
time it took till he got back to the office, so now I am on hold again.

The false security frosts me. Especially as any male voice can claim to be
my hubby - so long as they have the info. So, since *I* have the info, why
can't they work with me? You know, if hubby were unable to pay the flippin
bill, you damn well better believe they would come after me for it. If I am
liable for the bill, I should be able to retrieve the balance.



Posted by Sandy Foster on October 31, 2006, 5:45 pm
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> > If I recall correctly, I thought BoA was moving a bunch of jobs over to
> > India. I have to say, I sure do appreciate speaking with someone in
> > America when I call a company's customer service line. Nothing against
> > foreigners culturally, I just appreciate American companies creating and
> > preserving American jobs.
> >
> At this point I would appreciate ANY warm body with a clue.
>
> The damned website enrollment is broken. I have been 'transferred' 3 times
> to 'someone who could help'. After being transferred the first time, there
> was a 45 min wait and then a disconnect. The second disconnect occurred much
> more "quickly" after ONLY 20 minutes.
>
> The coup de gras?
> After call 3 the turkeys told me the joint account *I* applied for and *I*
> set up is listed with my hubby as 'primary'. They refused to go further
> until I can get him on the phone. Of course, they could not hold for the
> time it took till he got back to the office, so now I am on hold again.
>
> The false security frosts me. Especially as any male voice can claim to be
> my hubby - so long as they have the info. So, since *I* have the info, why
> can't they work with me? You know, if hubby were unable to pay the flippin
> bill, you damn well better believe they would come after me for it. If I am
> liable for the bill, I should be able to retrieve the balance.



I had the identical problem. However, mine is now all straightened out.
Try asking for the credit card department. I spoke to a wonderful woman
who used to work for MBNA and has been transferred to BofA; her name is
Eve Thompson, and she was extremely helpful and efficient in getting my
name onto the account as a second "primary". Prior to speaking to her,
I'd been on the phone for most of three days with no results.
--
Sandy
my ISP is earthlink.net -- put sfoster1(at) in front
http://home.earthlink.net/~sfoster1

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