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Posted by DGD on February 14, 2007, 7:02 pm
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>
>
> > > This is a follow-on post related to the continuing problems with Intuit
> > > Canada's "Investment Update Service" (accessed via One Step Update in
> > > Quicken). The mechanism has been "out of service" for 5 days now...
>
> > > For your information, I received this reponse from Intuit today (Feb 13,
> > > 2007 at 17:11 MST):
>
> > > ---begin---
> > > Thank you for contacting Intuit Canada!
>
> > > Intuit Canada is aware that we are experiencing server access issues for
our
> > > investment update service. We are currently working at resolving this issue
> > > and hope to have a resolution in the near future.
> > > We appreciate your patience while we are working at resolving this issue.
>
> > > ---end---
>
> > > While the problem is ongoing, I was hoping to gather some information about
> > > how the different Quicken versions deal with this "server-side" issue. I
am
> > > looking for feedback from users of the following Canadian Quicken versions:
>
> > > Quicken 2002
>
> > > Quicken XG 2003
>
> > > [Quicken XG 2004 - only if your experience differs from mine, as described
> > > below]
>
> > > Quicken XG 2005
>
> > > Quicken XG 2006
>
> > > Quicken XG 2007
>
> > > I am using Quicken XG 2004 and this is what happens when I try to download
> > > quotes:
>
> > > 1. The download process stops at 98%.
>
> > > 2. Quicken becomes totally non-responsive.
>
> > > 3. When I bring up Windows Task Manager and switch to the Processes tab, I
> > > find that the QW.EXE image is consuming 46% of the CPU on my dual-processor
> > > system.
>
> > > 4. I have to do an End Task (via Windows Task Manager) on QW.EXE image
> > > (Processes tab) or the "Quicken XG 2004" task (Applications tab) in order
to
> > > unload the program / get the CPU to go back down to the usual 1-2% CPU
> > > utilization (when the system is not being used).
>
> > > I have a friend who is also using Quicken XG 2004 on a single-CPU system.
> > > He has the exact same symptoms except that his CPU utilization goes up to
> > > 96-98% (consumed by the QW.EXE image).
>
> > > I am interested in particular if any of the Quicken versions listed above
> > > are able to "gracefully" detect that the server is not responding and do
> > > what is called a "time out". That is, the Quicken program determines that
> > > the quotes are not forthcoming and gives up, rather than going into an
> > > infinite loop.
>
> > > I really hope you guys will come through on this request. I would
> > > consolidate the information and reply here with the results. I hope to
> > > present it also to management of Intuit's Technical Support department and
> > > possibly effect some positive change...
>
> > > Thank you.
>
> > > PS
>
> > > To bring up Windows Task Manager, press <CTRL>+<ALT>+<DEL>
(simultaneously).
>
> > My experience with Quicken XG 2003 is the same as yours. (See my
> > earlier post in this forum).
> > I also have contacted Quicken support and received the same response
> > from them.- Hide quoted text -
>
> > - Show quoted text -
>
> I just got off the phone with Quicken support. The CSR confirmed that
> all versions of Quicken no matter what year are being affected (ie
> unable to download quotes) Also he said that the problem might be
> fixed within the next few days but most certainly by next week!
> He could not explain why the problem occurred but I have been having
> problems with quotes download loccking up for at least a couple of
> months but the download always worked after I exited Quicken using
> Task Manager restarted Quicken and tried the download again.
I have Quicken XG and it does not hang up when trying to download from
the server. It seems to recognize the server isn't providing data,
but the screen closes so quickly, I can't read what it is saying.
Doug
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