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Subject Author Date
Can't Install Rel 4 Update The Streets 01-30-2007
Posted by The Streets on January 30, 2007, 7:07 pm
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 Anyone else having trouble installing the release 4 update?

Q2007 H&B.

Update appears to be working -- closes components OK and
status bar crawls across to the right. Then after a pause I get
a screen saying that the update could not be installed.

Tried closing all other programs and re-starting, as suggested.
Same result.

I wonder if the download was somehow damaged. But I don't
see anyway to tell Quicken to re-download the udpate.

Ideas and suggestions?



Posted by John Pollard on January 30, 2007, 7:38 pm
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 The Streets wrote:
> Anyone else having trouble installing the release 4
> update?
> Q2007 H&B.
>
> Update appears to be working -- closes components OK and
> status bar crawls across to the right. Then after a
> pause I get a screen saying that the update could not be
> installed.
> Tried closing all other programs and re-starting, as
> suggested. Same result.
>
> I wonder if the download was somehow damaged. But I don't
> see anyway to tell Quicken to re-download the udpate.
>
> Ideas and suggestions?

Go here:

https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=5528

Download the manual update. "Run" (double-click) the downloaded
manual update. Be certain you have admin priveledges ... and
probably, that you are the same user that "installed" Q2007.

--
John Pollard
First initial underscore Last name at mchsi dot com
Please reply to newsgroup



Posted by The Streets on February 8, 2007, 9:42 am
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> The Streets wrote:
>> Anyone else having trouble installing the release 4
>> update?
>> Q2007 H&B.
>>
>> Update appears to be working -- closes components OK and
>> status bar crawls across to the right. Then after a
>> pause I get a screen saying that the update could not be
>> installed.
>> Tried closing all other programs and re-starting, as
>> suggested. Same result.
>>
>> I wonder if the download was somehow damaged. But I don't
>> see anyway to tell Quicken to re-download the udpate.
>>
>> Ideas and suggestions?
>
> Go here:
>
>
https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=5528
>
> Download the manual update. "Run" (double-click) the downloaded manual
> update. Be certain you have admin priveledges ... and probably, that you
> are the same user that "installed" Q2007.
>
> --
> John Pollard
> First initial underscore Last name at mchsi dot com
> Please reply to newsgroup
John -- Thanks for the pointer. I think my problem may be related to
the downloaded credit card transactions that I've not accepted yet. As
soon as my wife get back from a trip, I plan to go through and accept
these. Then, I'll try the update again and report my results.



Posted by John Pollard on February 8, 2007, 10:51 am
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The Streets wrote:

>> Go here:
>>
>>
https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=5528
>>
>> Download the manual update. "Run" (double-click) the
>> downloaded manual update. Be certain you have admin
>> priveledges ... and probably, that you are the same user
>> that "installed" Q2007.

> John -- Thanks for the pointer. I think my problem may
> be related to the downloaded credit card transactions
> that I've not accepted yet. As soon as my wife get back
> from a trip, I plan to go through and accept these. Then, I'll
> try the update again and report my results.

One advantage of the approach I suggested is that you run the
update when Quicken is not running ... so no chance the data
file would be involved.

But you can accomplish that particular end by starting Quicken
while holding down the CTRL key, which will cause Quicken to
start with no data file open ... so you could try updating to R4
without concern about what's in the data file.

--
John Pollard
First initial underscore Last name at mchsi dot com
Please reply to newsgroup



Posted by Noel on February 8, 2007, 4:36 pm
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Has R4 corrected many of the issues with previous updates;
been holding off to update my verions of Quicken 7

wrote:

>The Streets wrote:
>
>>> Go here:
>>>
>>>
https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=5528
>>>
>>> Download the manual update. "Run" (double-click) the
>>> downloaded manual update. Be certain you have admin
>>> priveledges ... and probably, that you are the same user
>>> that "installed" Q2007.
>
>> John -- Thanks for the pointer. I think my problem may
>> be related to the downloaded credit card transactions
>> that I've not accepted yet. As soon as my wife get back
>> from a trip, I plan to go through and accept these. Then, I'll
>> try the update again and report my results.
>
>One advantage of the approach I suggested is that you run the
>update when Quicken is not running ... so no chance the data
>file would be involved.
>
>But you can accomplish that particular end by starting Quicken
>while holding down the CTRL key, which will cause Quicken to
>start with no data file open ... so you could try updating to R4
>without concern about what's in the data file.

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