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Can't uninstall and reinstall 2005

 

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Subject Author Date
Can't uninstall and reinstall 2005 John C. Polasek 05-07-2008
Posted by John C. Polasek on May 7, 2008, 3:33 pm
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After announcing that I would not get any more "support" for Q2005 I
am informed that Q2005 is damaged and to reinstall. To reinstall you
are ordered to uninstall (why?). But I can't uninstall it. I go
through the uninstall screen, and all seems well till it shows the
uninstall screen repeatedly in a never ending process.
Can anyone help with this?
John P

Posted by John C. Polasek on May 8, 2008, 10:23 am
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On Wed, 07 May 2008 15:33:54 -0400, John C. Polasek

>After announcing that I would not get any more "support" for Q2005 I
>am informed that Q2005 is damaged and to reinstall. To reinstall you
>are ordered to uninstall (why?). But I can't uninstall it. I go
>through the uninstall screen, and all seems well till it shows the
>uninstall screen repeatedly in a never ending process.
>Can anyone help with this?
>John P

After retrying to uninstall Q2005, I suspected I have to log on as an
administrator, so my friend said to go into safe mode with F8 (who
knew?) and things were looking good but I got the message from
Quicken:
        1607: Unable to install Installshield Scripting Runtime
Why can't the;y install this kluge? It looks like vicious sabotage
from Intuit. They want me to buy another version. But what assurance
do I have that I could install it?

Posted by gk on May 8, 2008, 11:57 am
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It's most definitely not "vicious sabotage from Intuit" but your PC
setting that prevent the program to be completely removed.

I'd try again to login (as a user with admin privileges) and attempt
to uninstall again.
If that doesn't work, try running the install again and see what
happen.
Installing in to the new folder may help.

Hope it works.

Posted by Don R on May 10, 2008, 11:42 am
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gk wrote:
> It's most definitely not "vicious sabotage from Intuit" but your PC
> setting that prevent the program to be completely removed.
>
> I'd try again to login (as a user with admin privileges) and attempt
> to uninstall again.
> If that doesn't work, try running the install again and see what
> happen.
> Installing in to the new folder may help.
>
> Hope it works.

The Quicken Support Site has a tool called QcleanUI for removing Quicken
from your computer. I've used it before and it worked great. Google
Quicken Uninstall and it should be right at the top of the list. Here's
an extract of the instructions. Making a backup of your data is always
a good idea.

Quote:

Using the QcleanUI tool to uninstall Quicken

Answer
In some cases, you might need to use the QcleanUI Tool to remove the
Quicken program files and Windows registry entries for Quicken from your
system. To do this, please follow the steps below in the order they are
listed.

Important:Intuit recommends that you make a backup of your data file
before proceeding.

End Quote

Posted by John C. Polasek on May 10, 2008, 4:55 pm
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>gk wrote:
>> It's most definitely not "vicious sabotage from Intuit" but your PC
>> setting that prevent the program to be completely removed.
>>
>> I'd try again to login (as a user with admin privileges) and attempt
>> to uninstall again.
>> If that doesn't work, try running the install again and see what
>> happen.
>> Installing in to the new folder may help.
>>
>> Hope it works.
>
>The Quicken Support Site has a tool called QcleanUI for removing Quicken
>from your computer. I've used it before and it worked great. Google
>Quicken Uninstall and it should be right at the top of the list. Here's
>an extract of the instructions. Making a backup of your data is always
>a good idea.
>
>Quote:
>
>Using the QcleanUI tool to uninstall Quicken
>
> Answer
> In some cases, you might need to use the QcleanUI Tool to remove the
>Quicken program files and Windows registry entries for Quicken from your
>system. To do this, please follow the steps below in the order they are
>listed.
>
>Important:Intuit recommends that you make a backup of your data file
>before proceeding.
>
>End Quote
Don: You are the cat's pajamas! QcleanUI did work and without altering
my data either. (I was ready to lowbid on Q2008 this afternoon on
Ebay, but this is so much simpler.)
But why couldn't Intuit have suggested it? I had tried a download
"Myuninstall" but it didn't work. My best wishes to you.
John Polasek

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