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Cannot retreive downloaded transactions - Locked Flags

 

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Subject Author Date
Cannot retreive downloaded transactions - Locked Flags Thomas J. Carnegie 02-19-2007
Posted by Thomas J. Carnegie on February 19, 2007, 11:33 am
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Am using Quicken Deluxe 2007 Release R4, Windows 2000, and Pocket
Quicken to connect with a Palm PDA. There is no problem with Customer
ID or Password as these work fine on Bank’s Internet site.

On my main Quicken screen I have flags showing downloaded transactions
on two bank accounts from same institution. If I click on the flag to
show the transactions nothing happens i.e. transactions don’t show.
“Downloaded Transactions on account pages show (0)”.

Have copied datafile, used test file and tried other normal
troubleshooting procedures. Downloads work on “test “ and “new” files
suggesting bank connection is OK.

In basic QDATA1 file, if I try to “deactivate/reactivate” which has
previously worked to clear a problem I get a message stating: “Quicken
cannot edit (BankName-A/C name) because there are downloaded
transactions that must be accepted into the account register or
transaction list. Finish accepting the downloaded transactions and try
again.

The problem is that I cannot “finish accepting the downloaded
transactions because clicking the flags to show and accept them
doesn’t work. There are downloaded transactions waiting to be accepted
as when I go into the banks web page directly (not through Quicken) I
can see the transactions.

How can I remove these flags or see the downloaded transactions in
Quicken?


Posted by Laura on February 19, 2007, 12:49 pm
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> Am using Quicken Deluxe 2007 Release R4, Windows 2000, and Pocket
> Quicken to connect with a Palm PDA. There is no problem with Customer
> ID or Password as these work fine on Bank's Internet site.
>
> On my main Quicken screen I have flags showing downloaded transactions
> on two bank accounts from same institution. If I click on the flag to
> show the transactions nothing happens i.e. transactions don't show.
> "Downloaded Transactions on account pages show (0)".
>
> Have copied datafile, used test file and tried other normal
> troubleshooting procedures. Downloads work on "test " and "new" files
> suggesting bank connection is OK.
>
> In basic QDATA1 file, if I try to "deactivate/reactivate" which has
> previously worked to clear a problem I get a message stating: "Quicken
> cannot edit (BankName-A/C name) because there are downloaded
> transactions that must be accepted into the account register or
> transaction list. Finish accepting the downloaded transactions and try
> again.
>
> The problem is that I cannot "finish accepting the downloaded
> transactions because clicking the flags to show and accept them
> doesn't work. There are downloaded transactions waiting to be accepted
> as when I go into the banks web page directly (not through Quicken) I
> can see the transactions.
>
> How can I remove these flags or see the downloaded transactions in
> Quicken?

A flag can also mean that you have checks wanting to be printed. Look in the
check number field for "print" and clear those values.


Posted by John T. Truchon on February 19, 2007, 12:50 pm
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>Am using Quicken Deluxe 2007 Release R4, Windows 2000, and Pocket
>Quicken to connect with a Palm PDA. There is no problem with Customer
>ID or Password as these work fine on Bank’s Internet site.
>
>On my main Quicken screen I have flags showing downloaded transactions
>on two bank accounts from same institution. If I click on the flag to
>show the transactions nothing happens i.e. transactions don’t show.
>“Downloaded Transactions on account pages show (0)”.

>
>How can I remove these flags or see the downloaded transactions in
>Quicken?

Hello Thomas;

Wow, I just logged-on to post "Almost" the exact same problem...!
I'm using Q 2007 Premier R4, and Vista Ultimate. I have the flags
showing for three accounts and the downloaded transactions on the
account pages also show (0). I've completed the same trouble
shootings steps as you with the same results as yours. I tried going
into Online -> Online Centre and can see the downloaded transactions,
but when I click compare to register, nothing happens. You might want
to see if this works for you.

Here is why I say "almost" the exact same problem...this only happens
to me when I run Quicken in Vista. I'm still dual booting with XP. If
I run Quicken in XP, I can see the transactions...! I thought it
might be a directory/file permissions issue, but I've checked all the
permissions in Vista..

This only seems to happen with Downloaded Transactions, Scheduled
Transaction show/display fine.

Anyone suggestions on how to fix this..?

TIA
--

- JohnT


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