|
Posted by Capt. Tuttle on June 9, 2006, 3:03 pm
Please log in for more thread options
L wrote:
>
>>Debbie Becker wrote:
>>
>>>I've had to edit some scheduled transactions to change payment due dates
>>>because of changes in Wachovia's billpay setup. While doing so, I noticed
>>>that the "remind me in advance" option changes to 6 days (and can't be
>>>changed). Previously I'd set these at 0 since I'm on the system every day
>>>and take care of entering these as needed, so I find this annoying.
>>>
>>>I can edit other types of transactions without this happening .. it's
>>>only
>>>the "online payment" transactions that are affected.
>>>
>>>Has anyone else experienced this? Ideas?
>>>
>>>Deb
>>>
>>>
>>
>>May I ask if you use Wachovia's billpay or Quicken billpay or do you
>>simply upload the payments from Quicken?
>>I have tried since November to upload payments. After many emails and
>>phone calls I was told that new customers could not upload payments from
>>Quicken. They must use the Wachovia billpay web site.
>>I have to wonder if I am the only one who has had this problem and how
>>many people are still able to use Quicken to upload payments to Wachovia
>>without using their web site or Quicken's billpay feature.
>>Thanks.
>
>
> Sounds like the classic baffle them with BS line that many customer service
> reps (not just bank reps) use when they do not know the answer and or could
> not be bothered with helping.
>
> According to the Wachovia website, access to Online Banking through Quicken
> is FREE for all personal finance customers, and a small charge to small
> business customers.
>
> I use Wachovia. I am not a new customer. There WERE some changes in internal
> banking software awhile back, and you *DO* need to use a version 2004 or
> more recent.
>
> Wachovia's website has a support page for Quicken users
> http://www.wachovia.com/personal/pfmsupport/0,,6057,00.html
>
> Log into the site, follow the instructions. You may have to disable your
> account for online access in Quicken and then re-enable. If you still can't
> initiate bill payments through the online center in Quicken, call the bank,
> starting with the number for online support on the website (800) 833-7413.
>
> Don't accept a 'go away' answer. While Wachovia does offer it's own billpay
> (free) and I personally use it, it is by far much easier to use Quicken to
> initiate payments that have varying amounts or inconsistent due dates. The
> service is provided by the bank, there is no caveat for beginning date of
> the account, and you should have it.
>
>
>
I couldn't agree with you more! However, the best answer I have ever
gotten is that they can put me in touch with a tech who will walk me
through the 80 steps (that isn't a misprint. They said 80!) just to see
IF I can do what I had been doing with another bank for years.
Calling got me that response. Email is still ongoing. In fact the first
email about uploading payments got me a long detailed explanation on how
to download transactions! Duh.
I will probably continue to fight with them, but I can see moving my
account again just around the corner.
| 
Yahoo! 
Google 
Windows Live 
del.icio.us 
digg 
Netscape 
XML Sitemap