CitiBank Shell Mastercard : Quicken (2009 Deluxe)

Posted by PeterH on March 2, 2009, 11:52 am

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Evidently Shell (or CitiBank) has eliminated the ability to use
one-step update to download transactions to this account as of this
weekend. I have talked to four different people and gotten at least
three different answers, two of which indicate that this service is no
longer available. I keep getting an OL-301-A error.

Can anyone verify this for me? I cannot believe that Citi and/or Shell
would cut out as many users as Quicken must have.

They do tell me that I can go to their website and manually download
transactions... or manually enter transactions.

Just doesn't seem right to me.

TIA for any further info...

Peter

Posted by Oilcan on March 2, 2009, 1:34 pm

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Anything from Citibank will not surprise me. I no longer have a Shell
Credit Card, but I have a MasterCard issued by Citibank that does NOT
EVEN HAVE ONLINE access. The card is Citibank and it is not affiliated
with anything. When I call they say, "the series of cards do not have
online access available and we will let you know when it becomes
available". So basically, I never used the card and I guess they will
eventually close it for no activity.

Oilcan

-----Original Message-----
From: PeterH [mailto:PeterH@noname.com]
Posted At: Monday, March 02, 2009 8:52 AM
Posted To: alt.comp.software.financial.quicken
Conversation: CitiBank Shell Mastercard : Quicken (2009 Deluxe)
Subject: CitiBank Shell Mastercard : Quicken (2009 Deluxe)

Evidently Shell (or CitiBank) has eliminated the ability to use
one-step update to download transactions to this account as of this
weekend. I have talked to four different people and gotten at least
three different answers, two of which indicate that this service is no
longer available. I keep getting an OL-301-A error.

Can anyone verify this for me? I cannot believe that Citi and/or Shell
would cut out as many users as Quicken must have.

They do tell me that I can go to their website and manually download
transactions... or manually enter transactions.

Just doesn't seem right to me.

TIA for any further info...

Peter

Posted by scott s. on March 2, 2009, 2:48 pm

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> Anything from Citibank will not surprise me. I no longer have a Shell

> Credit Card, but I have a MasterCard issued by Citibank that does NOT

> EVEN HAVE ONLINE access. The card is Citibank and it is not affiliated

> with anything. When I call they say, "the series of cards do not have

> online access available and we will let you know when it becomes

> available". So basically, I never used the card and I guess they will

> eventually close it for no activity.

since the take-over of Citigroup by the US gov't I would expect more
problems, not fewer.

scott s.
.

Posted by JimH on March 2, 2009, 3:34 pm

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PeterH wrote:

> Evidently Shell (or CitiBank) has eliminated the ability to use

> one-step update to download transactions to this account as of this

> weekend. I have talked to four different people and gotten at least

> three different answers, two of which indicate that this service is no

> longer available. I keep getting an OL-301-A error.

> Can anyone verify this for me? I cannot believe that Citi and/or Shell

> would cut out as many users as Quicken must have.

> They do tell me that I can go to their website and manually download

> transactions... or manually enter transactions.

> Just doesn't seem right to me.

> TIA for any further info...

> Peter

I don't have a Shell card, but I do have a CitiBank MasterCard. I tried
it, and it just updated with no problem.

When I've had 301 errors for one FI, I've disabled online services for
the account, then enabled the service again. That has cleared up some
problems. The other solution is wait a few days, and see if it starts
working again.

One other alternative.... For gas purchases, I use the Discover Gas
Card. It gives a 5% rebate on gas and auto purchases. It works fine on
One Step Update.

--
Jim

Posted by Robert Neville on March 2, 2009, 6:49 pm

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>Evidently Shell (or CitiBank) has eliminated the ability to use

>one-step update to download transactions to this account as of this

>weekend.

QD 2009 downloads transactions from my Citi Diamond card just fine.

That said Citi can adjust the features associated with a given type of card at
any time. Given that Intuit does charge Citi for this feature and the financial
state that Citi is in, it wouldn't surprise me...