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Posted by John Pollard on August 12, 2006, 10:18 am
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>
> Oilcan wrote:
>> No, it was Citibank - you couldn't log into their Website
>> last night.
>
>
> Man please read what Quicken Steve wrote on Quickenforum. The
> problem
> was caused by Quicken server sending the login infomation to
> wrong
> "Place" whatever the hell that means which is why people had
> problem
> updating from inside of Quicken. If you manually goto wrong
> web page
> and enter you login and password for Citibank webpage it not
> going to
> let you login and on the off chance your login info works
> there it not
> going to send you your Citibank account information.
I did read the whole thread and your explanation isn't correct
either; no mention was made of sending login information to the
the wrong "place", or having users log on to the wrong place.
Here is what Quicken Steve actually said was the problem:
"... the Quicken server had mis-matched log in information for
your Citibank accounts". That's "log in information", not log
in location. Log in information would be things like Customer
ID and Password. I think it's also pertinent to mention that
Quicken Steve also said this particular Q2007 situation was
anticipated by Intuit ... which is why the "fix" was already
thoroughly documented in the error message.
Here is (hopefully; it was supplied by a poster, I don't have
direct access to it) the exact error message:
"During the last online session, Quicken encountered an online
error [CC-503].
What does that mean? The login information entered is incorrect.
What do I do now? The first step to resolve this error is to
verify you are using the correct login information.
Open a web browser outside of Quicken and log in to the Citibank
Web Connect Web site.
If you are able to log in to the site, update your login
information in Quicken.
If you are not able to log in, contact your financial
institution for assistance.
Note: If your customer ID is not correct, information about
updating your customer ID is available.
If you are able to log in to your financial institution's web
site, your financial institution cannot resolve this issue.
Update your customer ID
Open the account you need to edit and select the Summary tab for
investment accounts or the Overview tab for all other account
types.
In the Account Attributes section, choose Change online
services. Take me there
Click Remove from One Step Update , and then click OK.
Repeat these steps for all accounts held at this financial
institution.
In the Account Attributes section, choose Change Online Services
, and then choose Add to One Step Update.
Enter the correct customer ID and follow the on-screen prompts
to activate your account.
Note : If you use the Password Vault, you need to update your
Password Vault with the new information."
> According to QuickenSteve post the way Quicken works is that
> Quicken
> send your login and password info to Intuit servers who send
> the
> information to the bank server who sends you the correct web
> connect
> file back without having to login to Citibank web page.
While this certainly sounds plausible, Quicken Steve did not say
it ... at least not in the thread where he said what I quoted
above.
--
John Pollard
First initial underscore Last name at mchsi dot com
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