Crashing on 'payee change'

Posted by Bernie Cosell on July 5, 2009, 1:05 pm

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I'm processing downloaded transactions on my checking acct in Q2009. This
is an acct that does online billpay and this is in the first stage, where
is says "accept payments created outside of quicken into register".
Usually this stage only has repeating-online-payments that have triggered
(as did the three or four I accepted that triggered on 1July), but this is
something different:

one of the entries has a status "Payee Changed" and that seems OK, I guess,
but when i click "Accept" Quicken Crashes. I can't get past it: if I try
to 'continue' it tells me that I'm not allowed to do anything with my other
downloaded transactions until this one is accepted. Any thoughts on what
this is about and what I can do to get Q working again?

tnx! /bernie
--
Bernie Cosell Fantasy Farm Fibers
bernie@fantasyfarm.com Pearisburg, VA
--> Too many people, too few sheep <--

Posted by Bernie Cosell on July 5, 2009, 1:18 pm

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} one of the entries has a status "Payee Changed" and that seems OK, I guess,
} but when i click "Accept" Quicken Crashes.

Followup: there are three ways to accept a transaction. You can click the
'accept' on the transaction itself, you can click the accept button at the
bottom of the transactions pane and you can click "accept all" at the
bottom of the pane.

I was clicking accept on the "payee changed" transaction and it was solidly
crashing Q. On a whim, I tried clicking on "accept all" at the bottom of
the page... and it just worked! So I dunno what the problem was or why
'accept all' managed to slip past it, but I guess all's well...

/Bernie
--
Bernie Cosell Fantasy Farm Fibers
bernie@fantasyfarm.com Pearisburg, VA
--> Too many people, too few sheep <--

Posted by John Pollard on July 5, 2009, 4:09 pm

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Bernie Cosell wrote:

> } one of the entries has a status "Payee Changed" and that seems OK,

> I guess, } but when i click "Accept" Quicken Crashes.

> Followup: there are three ways to accept a transaction. You can

> click the 'accept' on the transaction itself, you can click the

> accept button at the bottom of the transactions pane and you can

> click "accept all" at the

> bottom of the pane.

> I was clicking accept on the "payee changed" transaction and it was

> solidly crashing Q. On a whim, I tried clicking on "accept all" at

> the bottom of the page... and it just worked! So I dunno what the

> problem was or why 'accept all' managed to slip past it, but I guess

> all's well...

There's a known problem in Q2009 (I think it's only in R6) that causes
Quicken to abort when Quicken tries to display a message about a possible
duplicate check number. There may not really be a duplicate check number,
but if Quicken thinks there might be, it will try to ask the user to
confirm, which in turn causes the abort.

If that is your problem, you can get around the problem, without having to
do any Accept All (which probably bypasses the message), by turning off
the Quicken Notify Preference to "Warn if a check number is re-used".

Intuit has suggested that they are aware of the problem and that,
hopefully, a subsequent release will address it.

--

John Pollard