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Posted by Larry Waibel on December 27, 2007, 10:10 pm
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> > My Prudential retirement account is activated for one-step (Q2007) but
> > is showing a negative cash balance so it looks like something wasn't
> > right with a download. When I try to deactivate it (so I can then
> > activate it again and try another download), it won't deactivate. It
> > says it is deactivating and refreshing but then when it comes back the
> > button is still to deactivate and not activate. Is there some way to
> > manually force it to deactivate so I can activate it again? Thanks!
>
> Have you tried quitting Q2007, then starting it up again? Not that doing
> so would help <grin>.
>
> Quicken is a database program and to protect against data loss, it will
> write to disk the record that you are entering or editing as soon as you
> hit enter, or accept a download. Therefore I will bet that your
> actvities are now part of the file set already. File set, because each
> Quicken "File" consists of several files with different extensions, but
> the same main name, such as "MyData" - the extension being qdf, etc. So
> always use Quicken to make backups or copies!
>
> If you have let Quicken make backups, try to think when your records were
> OK last. Then go through the restore and rename roiutines to see whether
> the records in the backup are indeed OK. Then you will have to redo the
> downloads. Because the information as to which transactions have already
> been downloaded are recoirded in one of the quicken data files, that
> should be possible, as long as your Financial Institution still has the
> data available.
>
> HTH
> --
> Best regards
> Han
> email address is invalid
>
I did a super validate and it found some errors with that account and
corrected them and then I was able to deactivate/activate. Still has a
negative cash amount but I'll just OSU for a few days and hope it finally
corrects itself.
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