Did Bank of America Change Something?

Posted by L on October 22, 2007, 8:22 pm

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>> John Pollard wrote:

>>> Cranky Dude wrote:

>>>> Yesterday I tried about five times to do an Online update of my Bank

>>>> of America credit card, downloading to Quicken Deluxe 2006, and each

>>>> time Quicken tried to create a new account called "Credit card for

>>>> Bank of America Other States." There was no option to import data

>>>> into the existing account. I had to manually enter all the data off

>>>> my statement.

>>>> Did BoA change something so that it isn't recognized? Even if they

>>>> did change something, why doesn't Q2006 Deluxe let me specify which

>>>> account to import data into? That option was grayed out. What can I

>>>> do to match BoA to the existing account?

>>>

>>> If Quicken doesn't know which account the downloaded transactions are

>>> for, you can not tell Quicken to use an account that is already

>>> activated for downloading.

>>>

>>> Make sure the account you want Quicken to assign the transactions to is

>>> Deactivated for transaction download. [Overview tab/button, Change

>>> Online Services.]

>>>

>> Thanks John. BoA is not one of my accounts that is activated for

>> transaction download because BoA doesn't work that way. BoA requires Web

>> Connect for updating. However, when I get home, I'll take a look at my

>> accounts just to make sure.

> Since when? My BoA accounts (checking, savings & credit cards) all are

> downloading transactions using Direct connect method. I don't use the web

> connect for updating. They are a Bank of America; Other states set of

> accounts.

That's a thing that makes me go 'huh'

When BoA took over my MBNA credit accounts they DEFINATELY swithed to a web
only download. Now, it will download directly into Quicken.. but I have to
log into the BoA website...... no Direct connect.

That you can still use Direct connect is a puzzlement. You must have a
grandfathered account type.

> Have you tried activating it for downloading instead of using the web

> connect?

I'm guessing it *IS* activated, and that is why Quicken has it 'greyed' out
in selection, and also is trying to create a new account for the downloaded
transactions.

Posted by Laura on October 22, 2007, 9:17 pm

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>>> John Pollard wrote:

>>>> Cranky Dude wrote:

>>>>> Yesterday I tried about five times to do an Online update of my Bank

>>>>> of America credit card, downloading to Quicken Deluxe 2006, and each

>>>>> time Quicken tried to create a new account called "Credit card for

>>>>> Bank of America Other States." There was no option to import data

>>>>> into the existing account. I had to manually enter all the data off

>>>>> my statement.

>>>>> Did BoA change something so that it isn't recognized? Even if they

>>>>> did change something, why doesn't Q2006 Deluxe let me specify which

>>>>> account to import data into? That option was grayed out. What can I

>>>>> do to match BoA to the existing account?

>>>>

>>>> If Quicken doesn't know which account the downloaded transactions are

>>>> for, you can not tell Quicken to use an account that is already

>>>> activated for downloading.

>>>>

>>>> Make sure the account you want Quicken to assign the transactions to is

>>>> Deactivated for transaction download. [Overview tab/button, Change

>>>> Online Services.]

>>>>

>>>

>>> Thanks John. BoA is not one of my accounts that is activated for

>>> transaction download because BoA doesn't work that way. BoA requires

>>> Web Connect for updating. However, when I get home, I'll take a look at

>>> my accounts just to make sure.

>> Since when? My BoA accounts (checking, savings & credit cards) all are

>> downloading transactions using Direct connect method. I don't use the web

>> connect for updating. They are a Bank of America; Other states set of

>> accounts.

> That's a thing that makes me go 'huh'

> When BoA took over my MBNA credit accounts they DEFINATELY swithed to a

> web only download. Now, it will download directly into Quicken.. but I

> have to log into the BoA website...... no Direct connect.

One of the BoA credit cards IS an old MBNA account. Downloads without any
problems.

> That you can still use Direct connect is a puzzlement. You must have a

> grandfathered account type.

I wonder if state/region makes a difference as John P suggested. I looked at
the Intuit Financial website and it looks like the majoritiy of the BoA
instituions are web connect only. "all other states" which applies to my
accounts is both so I guess I lucked out.

>> Have you tried activating it for downloading instead of using the web

>> connect?

> I'm guessing it *IS* activated, and that is why Quicken has it 'greyed'

> out in selection, and also is trying to create a new account for the

> downloaded transactions.

Which would make me think that that account can be set up as a Direct
connect downloader.

Posted by Cranky Dude on October 23, 2007, 8:47 am

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L wrote:

>>> John Pollard wrote:

>>>> Cranky Dude wrote:

>>>>> Yesterday I tried about five times to do an Online update of my Bank

>>>>> of America credit card, downloading to Quicken Deluxe 2006, and each

>>>>> time Quicken tried to create a new account called "Credit card for

>>>>> Bank of America Other States." There was no option to import data

>>>>> into the existing account. I had to manually enter all the data off

>>>>> my statement.

>>>>> Did BoA change something so that it isn't recognized? Even if they

>>>>> did change something, why doesn't Q2006 Deluxe let me specify which

>>>>> account to import data into? That option was grayed out. What can I

>>>>> do to match BoA to the existing account?

>>>> If Quicken doesn't know which account the downloaded transactions are

>>>> for, you can not tell Quicken to use an account that is already

>>>> activated for downloading.

>>>>

>>>> Make sure the account you want Quicken to assign the transactions to is

>>>> Deactivated for transaction download. [Overview tab/button, Change

>>>> Online Services.]

>>>>

>>> Thanks John. BoA is not one of my accounts that is activated for

>>> transaction download because BoA doesn't work that way. BoA requires Web

>>> Connect for updating. However, when I get home, I'll take a look at my

>>> accounts just to make sure.

>> Since when? My BoA accounts (checking, savings & credit cards) all are

>> downloading transactions using Direct connect method. I don't use the web

>> connect for updating. They are a Bank of America; Other states set of

>> accounts.

> That's a thing that makes me go 'huh'

> When BoA took over my MBNA credit accounts they DEFINATELY swithed to a web

> only download. Now, it will download directly into Quicken.. but I have to

> log into the BoA website...... no Direct connect.

> That you can still use Direct connect is a puzzlement. You must have a

> grandfathered account type.

>> Have you tried activating it for downloading instead of using the web

>> connect?

> I'm guessing it *IS* activated, and that is why Quicken has it 'greyed' out

> in selection, and also is trying to create a new account for the downloaded

> transactions.

No it *IS NOT* activated. I checked again last night. It isn't
activated and I changed nothing between the time a couple weeks ago when
I was easily able to do a web connect and last night when I was not.

CD

Posted by John Pollard on October 23, 2007, 1:14 pm

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Cranky Dude wrote:

> No it *IS NOT* activated.

Based on what you've said so far, it should have been activated.

> I checked again last night. It isn't

> activated and I changed nothing between the time a couple

> weeks ago

> when I was easily able to do a web connect and last night

> when I was

> not.

I've seen no information that would give a clue why your problem
occurred; so all I can do is give some general thoughts on the
subject.

The first time you complete a successful Web Connect download,
Quicken "activates" the account for download ... and the account
normally stays activated until you deactivate it.

Normally, accounts not activated for download are available to
be assigned to a download when Quicken does not know what
account the downloaded transactions belong to.

I believe that first Web Connect download establishes a link to
the account at the financial institution that is intended to
tell Quicken where to put all subsequent downloads for that
account.

I don't know how that link got broken in your case, but if you
did not do it (by Deactivating), my only other guess is file
corruption. Here are some things you can try (Each option is an
"or", not an "and" option: any one could work, they are not all
"necessary"; they are in the sequence that I would consider
them.).

Backup before trying any of these.

1.) Revert to a backup where the link existed (the account was
Activated).
2.) Validate your data
3.) Clear all the (available) fields in the Account Attributes
to spaces, then re-enter the data for those fields (especially
routing number, account number, customer-id) [Before
re-entering, insure that all the contents agree with what BofA
requires ... which would cover the possibility that BofA changed
something in that area - call BofA if necessary.]
4.) Deactivate ALL your Quicken accounts for download, then do a
Validate (the validate process - option #1 - will not attempt to
validate certain data that is related to online accounts while
ANY accounts are Activated). You'll have to manually
re-Activate any Direct Connect accounts.
5.) As a variation on #4, rename QDATA.QEL (where QDATA is the
name of your Quicken data)
6.) Create a new Quicken credit card account, use Copy/Paste to
move transactions from the old to the new account, then delete
the old account. Don't Activate the new account (or enter any
account identifying info, like account number), let the first
download do that.

[If you have any Direct Connect accounts, option 4 and 5 will
probably cause a lot of transactions that were previously
downloaded, to download again, the first time you download after
re-Activating those accounts.]

--
John Pollard
First initial underscore Last name at mchsi dot com
Please reply to newsgroup

Posted by Cranky Dude on October 23, 2007, 1:36 pm

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John Pollard wrote:

> I've seen no information that would give a clue why your problem

> occurred; so all I can do is give some general thoughts on the

> subject.

> The first time you complete a successful Web Connect download,

> Quicken "activates" the account for download ... and the account

> normally stays activated until you deactivate it.

> Normally, accounts not activated for download are available to

> be assigned to a download when Quicken does not know what

> account the downloaded transactions belong to.

> I believe that first Web Connect download establishes a link to

> the account at the financial institution that is intended to

> tell Quicken where to put all subsequent downloads for that

> account.

> I don't know how that link got broken in your case, but if you

> did not do it (by Deactivating), my only other guess is file

> corruption. Here are some things you can try (Each option is an

> "or", not an "and" option: any one could work, they are not all

> "necessary"; they are in the sequence that I would consider

> them.).

> Backup before trying any of these.

> 1.) Revert to a backup where the link existed (the account was

> Activated).

> 2.) Validate your data

> 3.) Clear all the (available) fields in the Account Attributes

> to spaces, then re-enter the data for those fields (especially

> routing number, account number, customer-id) [Before

> re-entering, insure that all the contents agree with what BofA

> requires ... which would cover the possibility that BofA changed

> something in that area - call BofA if necessary.]

> 4.) Deactivate ALL your Quicken accounts for download, then do a

> Validate (the validate process - option #1 - will not attempt to

> validate certain data that is related to online accounts while

> ANY accounts are Activated). You'll have to manually

> re-Activate any Direct Connect accounts.

> 5.) As a variation on #4, rename QDATA.QEL (where QDATA is the

> name of your Quicken data)

> 6.) Create a new Quicken credit card account, use Copy/Paste to

> move transactions from the old to the new account, then delete

> the old account. Don't Activate the new account (or enter any

> account identifying info, like account number), let the first

> download do that.

> [If you have any Direct Connect accounts, option 4 and 5 will

> probably cause a lot of transactions that were previously

> downloaded, to download again, the first time you download after

> re-Activating those accounts.]

John,

Thanks very much for your suggestions!

CD