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Posted by Stubby on May 13, 2006, 9:17 am
Please log in for more thread options "It's Deductible" failed to find $300 in additional deductions for me as
advertised. I complained to Intuit and they promptly refunded the $30
purchase price.
Scribbles wrote:
> This is a rant so skip it if you want.
>
> I own and use Quicken 2002 and for something new, a few days ago I bought Cash
> Manager. On the back of the box there is a comparison table between CM and XG.
> CM had everything that I wanted to do and did not see a reason why I would want
> to pay more for XG for the ticked off items in "Manage Your Business" and
> "Optimize Your Investments". There is no indication on the box that I would
> have to delete my current account types of RRSP or Investing.
>
> Once home, I opened the box and found "Critical conversion instruction[s]"
> which tell me to delete my RRSP and Investing account types. I should have
> stopped there but as it turns out I would not be able to receive a full refund
> anyway.
>
> I did not delete the offending account types and I could find no way to change
> the account types to something else. I proceeded with the installation. It
> had the typical Express or Custom install options. I chose Custom to have it
> install in a folder of my choice and maintain my current setup. The
> installation program was unable to make its own new folder so I created a new
> folder for it. Without warning, it deleted my current version of Quicken and
> started the conversion of the data files. When it came across the offending
> account types, it stopped dead. No option to restore the deleted other version
> of Quicken or restoration of the data file. Fortunately, I had made backups of
> my original Quicken program and data files on another computer so restoration
> was easy enough.
>
> Aside from what I consider to be a very poor installation program, my major
> beef is the misleading statement on the box: "If you are not 100% satisfied,
> return it with your dated receipt for a full refund of the purchase price." I
> assumed that meant to the retail store and Intuit gave the store the OK to
> over-ride the store's normal return policy. There was no indication it meant
> mail it at my expense to Intuit.
>
> Reading the Software License Agreement there is a statement "...return these
> items to the store at which you made the purchase..." This is a clear
> statement to me that I could return CM to the retail store. The Agreement
> continues: "...(if the store is unable to issue a refund, call
> Intuit...at...1-888-...)" I did that and expect an authorization number from
> Intuit to present to the store.
>
> In the end, I am expected to pay for shipping a less than satisfactory product
> to Intuit and wait for a refund.
>
> I accuse Intuit of misleading their consumers with less than a full disclosure
> of their refund policy on the sealed software box.
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