Discover Direct Connect stopped working

Posted by B on September 26, 2009, 2:08 pm

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For years Quicken has been able to download Discover transactions via
Direct Connect, but several days ago that stopped working. It now only
works via Web Connect. Using the Web Connect method I can see that
Discover has changed the user interface for that so that may be when it
broke.

I've just used the Discover website to send a note to Customer Service
asking that the Quicken Direct Connect function be restored.

I'm using Quick 2007 Deluxe but I suspect that the problem is true for
every version. It could help if others who are experiencing the problem
also contacted Discover Customer Service.

Bernie

Posted by Han on September 26, 2009, 3:56 pm

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> For years Quicken has been able to download Discover transactions via

> Direct Connect, but several days ago that stopped working. It now

> only works via Web Connect. Using the Web Connect method I can see

> that Discover has changed the user interface for that so that may be

> when it broke.

> I've just used the Discover website to send a note to Customer Service

> asking that the Quicken Direct Connect function be restored.

> I'm using Quick 2007 Deluxe but I suspect that the problem is true for

> every version. It could help if others who are experiencing the

> problem also contacted Discover Customer Service.

> Bernie

Downloading data from Discover has been flaky for many months now.
Sometimes it works, sometimes it doesn't. Luckily for me I have been
forced to us my Citibank Mastercard to keep up my balance in order to
qualify for free this that and the other thing from Citibank. That's
because my Citibank IRA tanked, so it wasn't really lucky me. I would
like to tell Discover I am not using their card because of the problems
with downloading data, and probably will.

--
Best regards
Han
email address is invalid

Posted by John Pollard on September 26, 2009, 3:59 pm

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B wrote:

> For years Quicken has been able to download Discover transactions via

> Direct Connect, but several days ago that stopped working. It now

> only works via Web Connect. Using the Web Connect method I can see

> that Discover has changed the user interface for that so that may be

> when it broke.

> I've just used the Discover website to send a note to Customer Service

> asking that the Quicken Direct Connect function be restored.

> I'm using Quick 2007 Deluxe but I suspect that the problem is true for

> every version. It could help if others who are experiencing the

> problem also contacted Discover Customer Service.

I don't think Direct Connect has stopped working for Discover. Discover
downloads have been reporting errors in Quicken on and off for several
months now, but - at least in my case - it invariably happens when there
are no transactions to download. I can't point to a time when I didn't
get transactions Direct downloaded when they were available for download.
The error I do get is OL-295 and that happens several times a month, at
least.

I successfully Direct downloaded a transaction from Discover two days ago,
on Sept 24; and I successfully Direct connected to Discover twice today
(had no transactions available to download). Q2008 and Q2009.

I'm not saying that Discover isn't having "any" problems; I have read of
some other users who said that couldn't get transactions downloaded when
they were available. Just that I don't think Direct connect downloads
from Discover are totally out of commission ... "erratic" might be a good
description from my experience.

--

John Pollard

Posted by Han on September 26, 2009, 4:07 pm

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> B wrote:

>> For years Quicken has been able to download Discover transactions via

>> Direct Connect, but several days ago that stopped working. It now

>> only works via Web Connect. Using the Web Connect method I can see

>> that Discover has changed the user interface for that so that may be

>> when it broke.

>> I've just used the Discover website to send a note to Customer

>> Service asking that the Quicken Direct Connect function be restored.

>> I'm using Quick 2007 Deluxe but I suspect that the problem is true

>> for every version. It could help if others who are experiencing the

>> problem also contacted Discover Customer Service.

> I don't think Direct Connect has stopped working for Discover.

> Discover downloads have been reporting errors in Quicken on and off

> for several months now, but - at least in my case - it invariably

> happens when there are no transactions to download. I can't point to

> a time when I didn't get transactions Direct downloaded when they were

> available for download. The error I do get is OL-295 and that happens

> several times a month, at least.

> I successfully Direct downloaded a transaction from Discover two days

> ago, on Sept 24; and I successfully Direct connected to Discover twice

> today (had no transactions available to download). Q2008 and Q2009.

> I'm not saying that Discover isn't having "any" problems; I have read

> of some other users who said that couldn't get transactions downloaded

> when they were available. Just that I don't think Direct connect

> downloads from Discover are totally out of commission ... "erratic"

> might be a good description from my experience.

John, you might be right that when Discover throws an error OL-295-A (in
my case) only when there are no transactions to download, but that is
still no good. I want to know that there are no transactions, and the
cryptic text with the OL-295-A message is not clear whether a) there are
no transactions available, or b) that the connection couldn't be made to
check. A definite message like a) is fine, but throwing in b) confuses
me.

--
Best regards
Han
email address is invalid

Posted by John Pollard on September 26, 2009, 5:44 pm

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Han wrote:

>> B wrote:

>>> For years Quicken has been able to download Discover transactions

>>> via Direct Connect, but several days ago that stopped working. It

>>> now only works via Web Connect. Using the Web Connect method I can

>>> see that Discover has changed the user interface for that so that

>>> may be when it broke.

>>>

>>> I've just used the Discover website to send a note to Customer

>>> Service asking that the Quicken Direct Connect function be restored.

>>>

>>> I'm using Quick 2007 Deluxe but I suspect that the problem is true

>>> for every version. It could help if others who are experiencing the

>>> problem also contacted Discover Customer Service.

>> I don't think Direct Connect has stopped working for Discover.

>> Discover downloads have been reporting errors in Quicken on and off

>> for several months now, but - at least in my case - it invariably

>> happens when there are no transactions to download. I can't point to

>> a time when I didn't get transactions Direct downloaded when they

>> were available for download. The error I do get is OL-295 and that

>> happens several times a month, at least.

>> I successfully Direct downloaded a transaction from Discover two days

>> ago, on Sept 24; and I successfully Direct connected to Discover

>> twice today (had no transactions available to download). Q2008 and

>> Q2009.

>> I'm not saying that Discover isn't having "any" problems; I have read

>> of some other users who said that couldn't get transactions

>> downloaded when they were available. Just that I don't think Direct

>> connect downloads from Discover are totally out of commission ...

>> "erratic" might be a good description from my experience.

> John, you might be right that when Discover throws an error OL-295-A

> (in my case) only when there are no transactions to download, but

> that is still no good. I want to know that there are no

> transactions, and the cryptic text with the OL-295-A message is not

> clear whether a) there are no transactions available, or b) that the

> connection couldn't be made to check. A definite message like a) is

> fine, but throwing in b) confuses me.

I agree; just tried to point out that what I was seeing definitely wasn't
the total failure of Direct Connect downloading.

[Also, I often get notified before I download from Discover (and Chase
credit card) that there won't be any transactions.]

--

John Pollard