Duplicate Transaction during direct connect session

Posted by Martin K on January 18, 2007, 1:14 pm

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Two months ago (20 Nov to exact) I started receiving two OL-319 error
messages from the North Country Fed. Credit Union.
"Your financial institution rejected this transaction because it is a
duplicate request. For more information contact your financial
institution." This seems to indicate an upload to the FI not a down
load.
This occurs when using direct connect. If I use WEB connect
transactions are downloaded with no errors.
Up until this occurred I have not had any problems with the FCU
connection.
A different account at the same FI does not experience any problems.

I have super validated the file, deactivated and reactivated the
on line services for the FI all to no avail.

I have been in contact with the FCU and have been working with them
to get this problem resolved. If you log into their WEB site and
look at transactions for 20 Nov. I do see two transactions
with zero amounts in the credit and debit column neither of which is
associated with anything connected with any other transactions.

I saved the OFXLOG file and I did ID two transactions with the same
(apparent) transaction number and zero amounts. I sent the file
to the FI but not sure if they even looked at it.

I don't know why they are having a problem resolving this issue,
I have suggested they just delete the erroneous transactions but
there tech support either can't or won't do this.

Having said this, my question to the forum here is has any one
experienced a similar problem with their FI?
If so what was the cause (other then the obvious stated above).
I am just looking for something that might help their IT staff
fix this problem.

Thanks
Marty

BTW, I could find no reference to error number OL-319 in
the Quicken help file or the on line forums.