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Subject Author Date
Erroneous online session error Hal Mann 10-27-2007
Posted by Hal Mann on October 27, 2007, 10:04 am
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 I keep getting the message that my last session didn't complete succesfully.
But not so. I don't find any specifics where any of my up and downloads
didn't complete. How do I fix this problem? I'm using Quicken Premier
2007.



Posted by Hal Mann on October 28, 2007, 11:48 am
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 Hey, there's got to be someone who knows how to solve this problem. Help!


>I keep getting the message that my last session didn't complete
>succesfully. But not so. I don't find any specifics where any of my up and
>downloads didn't complete. How do I fix this problem? I'm using Quicken
>Premier 2007.
>



Posted by John B in CA on October 28, 2007, 12:15 pm
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Hal,

Does the error message refer to one specific bank or financial institution?
If so, you might try doing One Step Update for just that one account and not
part of a One Step that's connecting to all accounts. (Hope that's clear.)

I trust you have the latest update to Quicken? Click Help menu > About
Quicken and be sure you have R5 for Q2007.

John



> Hey, there's got to be someone who knows how to solve this problem. Help!
>
>
>>I keep getting the message that my last session didn't complete
>>succesfully. But not so. I don't find any specifics where any of my up
>>and downloads didn't complete. How do I fix this problem? I'm using
>>Quicken Premier 2007.
>>
>
>



Posted by Hal Mann on October 28, 2007, 1:41 pm
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Hey John,

Thanks for the quick response.

No specific financial institution is referenced. The message just says "at
least one financial institution". Even so, I go to the summary and nothing
indicates an uncompleted session with any of my financial providers.

Yes, I'm on R5.

Any other thoughts. I seem to remember having this exact same problem some
time ago and eventually someone came up with the solution. Darn if I can
remember what it was.

Thanks again,
Hal

> Hal,
>
> Does the error message refer to one specific bank or financial
> institution? If so, you might try doing One Step Update for just that one
> account and not part of a One Step that's connecting to all accounts.
> (Hope that's clear.)
>
> I trust you have the latest update to Quicken? Click Help menu > About
> Quicken and be sure you have R5 for Q2007.
>
> John
>
>
>
>> Hey, there's got to be someone who knows how to solve this problem.
>> Help!
>>
>>
>>>I keep getting the message that my last session didn't complete
>>>succesfully. But not so. I don't find any specifics where any of my up
>>>and downloads didn't complete. How do I fix this problem? I'm using
>>>Quicken Premier 2007.
>>>
>>
>>
>
>



Posted by John B in CA on October 28, 2007, 2:17 pm
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Hal,

I can't think of anything else. I seem to remember having this error myself
at times and it simply went away on its own after one or two days of One
Step updates. If John Pollard reads this, he may well have an answer for
you. He's the resident expert!

I did find the following on the Intuit Support site, if you haven't read it.

John B.


When an online transmission error between Quicken and your financial
institution occurs, a condition called error recovery results. In Quicken
for Windows, you may notice the following:

1.. Quicken’s One Step Update feature displays “error recovery” next to
your financial institution’s name where you would normally enter your PIN.
2.. When you open or close Quicken for Windows, a prompt such as, “Your
last online session was not complete,” displays.
Quicken enters error recovery as the result of an online error that prevents
it from receiving a response from a financial institution server. Error
recovery occurs to ensure that one online session finishes successfully
before a new online session starts. This safeguard guarantees that your
Quicken information agrees with your financial institution information. This
is critical for online payment customers.

Follow the steps in the order below to address this issue.

Attempt to Download Again

If you are in error recovery the best course of action is to attempt your
online session again the next business day.

1.. Select the Online menu and select One Step Update.
2.. Enter your PIN, and click Update Now.
If another error occurs, search our online knowledge base to troubleshoot
the error.

Advanced Troubleshooting Steps

Important Note to Online Payment Customers

Before following the steps below, contact your financial institution and
verify which online payment instructions were received. You may need to
cancel or resend your payments. For example, if the payment was received,
you would want to cancel the payment in Quicken in order to avoid sending
duplicate payments.

Manual Override of Error Recovery

Your first step should always be to download again (see above) to clear
error recovery. However, if your online session continues to fail then
proceed to the steps below.

These steps will override Quicken's attempt to complete the last online
session due to error recovery.

1.. Select the Online menu and select Online Center.
2.. Click the Financial Institution drop-down arrow in the upper left of
the window and select a financial institution. Click the Update/Send button.
3.. At the prompt, "Your last online session was not complete..." press
Ctrl+Enter on your keyboard.
4.. At the next prompt, "Would you like to skip re-sending of the original
request?" click OK.
5.. Enter your PIN and download from your financial institution.
If the error persists then proceed to the next section.

Copy Data File and Deactivate/Reactivate Accounts

1.. Select the Quicken File menu and select File Operations > Copy, and
then follow the on-screen instructions. More information on Quicken's copy
feature is available.
2.. After the file finishes copying select to open the New Copy.
3.. In the new file deactivate online services in the account or accounts
that are in error recovery.
4.. Select the File menu and select File Operations > Validate.
5.. Select the file that you presently have open and click OK.
6.. After Validate is complete, activate online services for any accounts
you deactivated in step 3.
7.. Download from your financial institution.
8..



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