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Posted by John Pollard on November 16, 2006, 1:22 pm
Please log in for more thread options > Hello,
>
> The last couple days I've been getting an error (OL-293-A)
> from my local credit union when doing my morning OSU. All
> other bank accounts and credit cards download just fine. I
> assumed it was a server glitch that would be fixed by today,
> but I got same error this AM. BTW, this FI does direct
> download, and I have two accounts configured. All has worked
> fine for the several months the service has been avail.
>
> First I called my FI to see if they had a server prob. They
> said servers were fine, but they did have several calls from
> users with this same error. Tech rep said they'd called
> Intuit, who'd told them to have users dump all cookies and
> reboot, and if that didn't fix it, to follow these dirs:
>
> http://tinyurl.com/yyu2fn
>
> Well, of course, dumping all cookies, cache, etc. (and
> rebooting), had no effect (which I'd figured), so I started
> working through the directions. I've done everything, even
> reverted to each of several diff backups before last
> successful download (11/14/10:13am), but prob is still there.
> (I retain daily dated backups, so this was a simple task.) I
> copied and validated my file, which showed data file was fine.
> I created a new account, and it wouldn't even activate direct
> download for my FI, because it was still generating the
> OL-293-A error. Even deactivated and tried reactivating
> downloads on a copy of my data file, and I could deactivate
> but not reactivate w/o this same error. Just supervalidated
> with no errors in my copied data file, and error persists on
> OSU.
>
> I'm beginning to think that perhaps my FI's server(s) is/are
> having probs and they don't know it yet, because they haven't
> had enough calls.
>
> Does anyone have any advice on this one? Anything I haven't
> thought of yet?
I see that you made a Copy of your data and Validated; but I
can't tell for certain from your post it you Deactivate 100% of
your accounts (not just the one having a problem, and not just
for the fi where you are having problems) for Transaction
Download before you did the Validate?
There are some problems Validate can not catch when any accounts
are Activated for download.
I tend to think that at least part of the problem may be at the
fi's end, as you suggest, so even a thorough Validate may not
help. But it can't hurt (well, at least not as much as not
being able to download).
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