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Subject Author Date
Error opening quicken.chm Stewart Berman 02-19-2007
Posted by Stewart Berman on February 19, 2007, 4:24 pm
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 Windows XP SP2
IE 7 Version 7.0.5730.11.
Norton AntiVirus Corporate Edition 7.61.954
Sygate Security Agent 4.0

Quicken 2004 Primier Home & Business Release R 5

If I double click on the quicken.chm help file I get:
        Internet Explorer Script Error
                An error has occurred in the script on this page.
        Line:        139
        Char:        3
        Error:        Access is denied
        Code:        0
        URL:        ms-its:C:Program
FilesQuickenHelpquicken.chm::/IDH_HELP_WelcomeToQuickenHelp.htm
                Do you want to continue running scripts on this page?


I get the same error at other places in the help file that references
different links.

I have tried all of the work arounds I could find:
        Registered qwapp.dll
        Checked Allow active content to run in files on My Computer

Any other suggestions?

Posted by Laura on February 19, 2007, 5:38 pm
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> Windows XP SP2
> IE 7 Version 7.0.5730.11.
> Norton AntiVirus Corporate Edition 7.61.954
> Sygate Security Agent 4.0
>
> Quicken 2004 Primier Home & Business Release R 5
>
> If I double click on the quicken.chm help file I get:
> Internet Explorer Script Error
> An error has occurred in the script on this page.
> Line: 139
> Char: 3
> Error: Access is denied
> Code: 0
> URL: ms-its:C:Program
> FilesQuickenHelpquicken.chm::/IDH_HELP_WelcomeToQuickenHelp.htm
> Do you want to continue running scripts on this page?
>
>
> I get the same error at other places in the help file that references
> different links.
>
> I have tried all of the work arounds I could find:
> Registered qwapp.dll
> Checked Allow active content to run in files on My Computer
>
> Any other suggestions?

Use Add/Remove Programs to uninstall IE7 and revert back to IE6.

> Windows XP SP2
> IE 7 Version 7.0.5730.11.
> Norton AntiVirus Corporate Edition 7.61.954
> Sygate Security Agent 4.0
>
> Quicken 2004 Primier Home & Business Release R 5
>
> If I double click on the quicken.chm help file I get:
> Internet Explorer Script Error
> An error has occurred in the script on this page.
> Line: 139
> Char: 3
> Error: Access is denied
> Code: 0
> URL: ms-its:C:Program
> FilesQuickenHelpquicken.chm::/IDH_HELP_WelcomeToQuickenHelp.htm
> Do you want to continue running scripts on this page?
>
>
> I get the same error at other places in the help file that references
> different links.
>
> I have tried all of the work arounds I could find:
> Registered qwapp.dll
> Checked Allow active content to run in files on My Computer
>
> Any other suggestions?

Use Add/Remove Programs to uninstall IE7 and revert back to IE6.


Posted by Stewart Berman on February 24, 2007, 5:51 pm
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Reverting to IE6 is not an option.

Intuit chose to be very platform dependent and heavily integrated
their software with Microsoft's. If you follow that path you should
be in all of the Beta programs and make sure that your software works
with the latest general release of Microsoft's software. Once you
grab the tiger by the tail you cannot let go.

I also noticed that only Quicken's CHM file seems to have this
problem. So they must be doing something strange.

Finally, this means that Quicken cannot be Vista certified. (Maybe
they'll migrate to Linux.)


>
>Use Add/Remove Programs to uninstall IE7 and revert back to IE6.


Posted by Laura on February 24, 2007, 6:28 pm
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> Reverting to IE6 is not an option.

Why do you say that?

> Intuit chose to be very platform dependent and heavily integrated
> their software with Microsoft's. If you follow that path you should
> be in all of the Beta programs and make sure that your software works
> with the latest general release of Microsoft's software. Once you
> grab the tiger by the tail you cannot let go.
>
> I also noticed that only Quicken's CHM file seems to have this
> problem. So they must be doing something strange.
>
> Finally, this means that Quicken cannot be Vista certified. (Maybe
> they'll migrate to Linux.)
>
>
>>
>>Use Add/Remove Programs to uninstall IE7 and revert back to IE6.
>


Posted by Jerry Boyle on February 25, 2007, 11:40 am
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> Reverting to IE6 is not an option.
>
> Intuit chose to be very platform dependent and heavily integrated
> their software with Microsoft's. If you follow that path you should
> be in all of the Beta programs and make sure that your software works
> with the latest general release of Microsoft's software. Once you
> grab the tiger by the tail you cannot let go.
>
> I also noticed that only Quicken's CHM file seems to have this
> problem. So they must be doing something strange.
>
> Finally, this means that Quicken cannot be Vista certified. (Maybe
> they'll migrate to Linux.)
>
>
>>
>>Use Add/Remove Programs to uninstall IE7 and revert back to IE6.

I'd suggest you try, in the listed order:

1. Uninstall and reinstall Q04.
2. Upgrade from Q04 to Q06 or Q07.
3. Revert from IE7 to IE6, as Laura suggested.
4. Upgrade from XP to Vista.
5. Don't blame me if none of the above work.

You can skip the following long winded and rambling set of unsubstantiated
opinions and hypotheses that follow if you like.

I know essentially nothing about CHM files or how or when they are created
and used by Quicken. Only what I read in a brief Internet description about
them in general - that they are compiled HTML files and that they are highly
susceptible to corruption. You almost certainly know a lot more than that
about them than that.

I am somewhat familiar with how Quicken uses HTML files that are stored on
your machine as an integral part of the Quicken menu and Help systems.

I'm just kinda guessing here, but from my experience with Q05 with IE6 and
Q06 with IE6 and IE7, all on Windows XP, and from various posts in this NG,
I've formed the following impressions:

(1)
This area of Quicken, where it uses the IE/HTML interface for its Help menus
as well as many of its interface forms (e.g. the file backup form) is
susceptible to corruptions. I've had it happen to me twice and I know it
happened once to a poster to this group.

I'd recommend you first backup your Quicken data then uninstall and
reinstall Quicken. If Quicken corruption is your problem, this should fix
it.

(2)
I've found IE7 to be less stable than IE6, on my XP platform at least,
although I've had no definite functional problems with IE7. However, a
friend of mine, and many others, had functional problems with IE7 on their
XP platforms. The point is that IE7 is new enough that it may have glitches
on some vendors machines and some users' machines.

If your machine is in this category then reverting back to IE6, as Laura
suggested, is the most straightforward approach.

(3)
I'm not a strong defender of Intuit/Quicken and I'm sometimes a harsh
critic. But I feel your criticism of their tight binding to the IE/HTML
interface is unfair to them.

I've seen from past Windows releases that MS tends to have to hack their way
to a (never-) final solution on security issues breaking many user programs
on many users' machines in the process. I saw MS stomp all over online
banking interfaces a few years in an attempt to stumble their way to fixes
for security holes - it's often difficult to track their patches, some of
which they don't even make public. You're right - Intuit is tightly bound to
these issues. But using the IE/HTML interface probably saved them a lot of
programming cost and effort with a gain of simplicity and reliability. I
don't think it's fair to blame them for this design decision that was
probably made at a time long before even MS realized this interface might be
a hackers' paradise for HTML files stored on the users' machines. MS'
belated solution (called Local Machine Zone Lockdown as I recall) is a mess.

(4)
If you're going to stick with IE7 and reinstalling Q04 doesn't fix your
problem, you might consider upgrading to Vista and/or a later Quicken
release.

Speaking far from my areas of expertise, I'd strongly suspect that IE7 works
far more reliably with Vista than with XP, especially on CHM/HTML security
issues, simply because IE7 was probably designed to work with Vista but just
patched for backward compatibility with XP. I have no expertise or inside
knowledge to support this hypothesis, only my past computing experience on
working with interfaces between large systems.

Vista, IE7 and Q04 might work for you.

A better and cheaper solution might be to upgrade to Q06 or Q07. Intuit is
more likely to be fixing their IE/HTML issues in these releases than in Q04.
Besides Q04 is soon due for sunset (semi-retirement). You may have to
upgrade soon anyway and you can probably get Q06 dirt cheap on eBay, with
little to lose even if the upgrade doesn't fix your problem.

And don't moan to me about the Quicken sunset policy. I'm on your side
there. But somewhere deep in my heart I realize that this policy is
absolutely necessary to keep Quicken alive and financially viable.

Hope some of this helps,

Jerry

P.S. The real experts in this group avoid responding to this type of the
problem like the plague but I, like other fools, rush in where angels fear
to tread :-)




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