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Subject Author Date
Error opening quicken.chm Stewart Berman 02-19-2007
Posted by Jerry Boyle on February 27, 2007, 8:12 am
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> >The scripts seems to run fine after you accept to continue
>
> On my machine, when I press OK, the page displays without the section
> that would have been generated by the script.

Probably true on any machine. Clicking OK just tells the script interpreter
to ignore the access error and continue with the next line of the script,
rather than terminating the entire script, which would kick you out of the
Quicken Help system entirely.




Posted by BK on February 26, 2007, 5:10 pm
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> Windows XP SP2
> IE 7 Version 7.0.5730.11.
> Norton AntiVirus Corporate Edition 7.61.954
> Sygate Security Agent 4.0
>
> Quicken 2004 Primier Home & Business Release R 5
>
> If I double click on the quicken.chm help file I get:
> Internet Explorer Script Error
> An error has occurred in the script on this page.
> Line: 139
> Char: 3
> Error: Access is denied
> Code: 0
> URL: ms-its:C:Program
> FilesQuickenHelpquicken.chm::/IDH_HELP_WelcomeToQuickenHelp.htm
> Do you want to continue running scripts on this page?
>
> I get the same error at other places in the help file that references
> different links.
>
> I have tried all of the work arounds I could find:
> Registered qwapp.dll
> Checked Allow active content to run in files on My Computer
>
> Any other suggestions?

Hi Stewart,

I had the same problem. The final piece in the puzzle was here
http://www.telerik.com/support/documentation/chm.aspx using "Method
2".

Incidentally, I have also been through the IE7 uninstall thing - it's
easily done. That was for my bank, not because of Quicken.

Cheers,

BK


Posted by Jerry Boyle on February 26, 2007, 11:22 pm
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>> Windows XP SP2
>> IE 7 Version 7.0.5730.11.
>> Norton AntiVirus Corporate Edition 7.61.954
>> Sygate Security Agent 4.0
>>
>> Quicken 2004 Primier Home & Business Release R 5
>>
>> If I double click on the quicken.chm help file I get:
>> Internet Explorer Script Error
>> An error has occurred in the script on this page.
>> Line: 139
>> Char: 3
>> Error: Access is denied
>> Code: 0
>> URL: ms-its:C:Program
>> FilesQuickenHelpquicken.chm::/IDH_HELP_WelcomeToQuickenHelp.htm
>> Do you want to continue running scripts on this page?
>>
>> I get the same error at other places in the help file that references
>> different links.
>>
>> I have tried all of the work arounds I could find:
>> Registered qwapp.dll
>> Checked Allow active content to run in files on My Computer
>>
>> Any other suggestions?
>
> Hi Stewart,
>
> I had the same problem. The final piece in the puzzle was here
> http://www.telerik.com/support/documentation/chm.aspx using "Method
> 2".
>
> Incidentally, I have also been through the IE7 uninstall thing - it's
> easily done. That was for my bank, not because of Quicken.
>
> Cheers,
>
> BK
>

I think the above fix allows him to execute the quicken.chm file, but he's
already past that point. What I think he needs is permission for the
quicken.chm file to access WelcomeToQuickenHelp.htm and other Quicken HTM
files.

I know how to do this with the Unix operating system but I'm not a Windows
expert and don't know how to do it in Windows.

I'm not even sure what's denying access to the HTM files. It could be (a)
IE7, or (b) the general Windows access lock mechanism, or (c) Norton A/V or
even (d) the Sygate Security Agent (about which I know nothing).

I suggested an upgrade to Q06 or Q07 because these releases (with the QA
update) probably know how to handle at least issues related to (a) and (b).




Posted by Stewart Berman on February 27, 2007, 12:28 am
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The Unblock option does not show up in the properties tab.


>> Windows XP SP2
>> IE 7 Version 7.0.5730.11.
>> Norton AntiVirus Corporate Edition 7.61.954
>> Sygate Security Agent 4.0
>>
>> Quicken 2004 Primier Home & Business Release R 5
>>
>> If I double click on the quicken.chm help file I get:
>> Internet Explorer Script Error
>> An error has occurred in the script on this page.
>> Line: 139
>> Char: 3
>> Error: Access is denied
>> Code: 0
>> URL: ms-its:C:Program
>> FilesQuickenHelpquicken.chm::/IDH_HELP_WelcomeToQuickenHelp.htm
>> Do you want to continue running scripts on this page?
>>
>> I get the same error at other places in the help file that references
>> different links.
>>
>> I have tried all of the work arounds I could find:
>> Registered qwapp.dll
>> Checked Allow active content to run in files on My Computer
>>
>> Any other suggestions?
>
>Hi Stewart,
>
>I had the same problem. The final piece in the puzzle was here
>http://www.telerik.com/support/documentation/chm.aspx using "Method
>2".
>
>Incidentally, I have also been through the IE7 uninstall thing - it's
>easily done. That was for my bank, not because of Quicken.
>
>Cheers,
>
>BK


Posted by Jerry Boyle on February 27, 2007, 8:14 am
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> The Unblock option does not show up in the properties tab.

Nor for me either. But take a look at http://support.microsoft.com/kb/883260
and perhaps other articles that a Google of "windows unblock file"
uncovers. This article also includes a discussion of how antivirus programs
may be involved.

If you're using *any* Windows group policies, you're way more advanced than
I am and perhaps you can get things to work by fiddling with them. I will
warn you though that the Quicken QA release, which they delivered
concurrently with the rollout of IE7 to the general public, involved massive
changes to Quicken files on my machine. A simple dinking of policies may be
a big security risk even if it works.

If you want to know more about security for HTM files that are stored on
your local machine, you might go to
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/sp2brows.mspx#EKQBG
and look at the section titled "Internet Explorer Local Machine Zone
Lockdown". LMZL is the security feature that is disabled in IE7 when you
check "Allow active content to run in files on My Computer". It's a somewhat
dangerous security risk even if it works. I have a link to a much better
LMZL article but they apparently removed that article because the link is
now broken.

Another suggestion is to temporarily disable Norton A/V, Sygate Security
Agent and any other firewalls you have running, to make sure they aren't the
culprits.

After installing IE 7 a friend of mine found that nothing happened when he
clicked on a hyperlink from within Outlook Express. Here, verbatim, along
with credit to the original source, is the fix for his problem. I had no
such problem because my machine was already configured this way (no thanks
to me - I don't understand this stuff).

You too are using IE and HTTP and his symptoms also look like they might
have been an access permission error. Perhaps the experts in an IE newsgroup
might have a similar fix for your problem.

My apologies for any typos. I don't have a spell checker and, no matter how
carefully I proof read, butchered phrases still get through. The older I get
the more I seem to mess up :-)

Jerry

===============

If nothing happens when you click a link:
Open Windows Explorer, or the Control Panel.
Go to Tools | Folder Options | File Types.
Scroll down to [NONE] URL:HyperText Transfer Protocol (NOT URL:Internet
Shortcut) and select it.
Click Edit or Advanced, depending on your Windows version.
Select 'open'.
Click Edit.

"Application used to perform this action" should read:

"C:PROGRAM FILESINTERNET EXPLORERiexplore.exe" -nohome (Check the path to
iexplore.exe to make sure that is correct and use the double quotes.)

DDE should be checked and in the boxes below it you should have:

#1:
"%1",,-1,0,,,,
#2
IExplore
#3 (blank)

#4
WWW_OpenURL

URL:HyperText Transfer Protocol with Privacy should be the same.

Sometimes it is necessary to uncheck Use DDE.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

===============




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