Home Page link  

Error opening quicken.chm

 

Quicken Personal Finance Discussions - Quicken - personal finance software discussions

 Post an article  get this group's latest topics as an RSS feed add this group's latest topics to your My MSN content add this group's latest topics to your My Yahoo content  add this group's latest topics to your Google content  YahooMyWeb Yahoo!  Google Google  Windows Live Favorites Windows Live  del.icio.us del.icio.us  digg digg  Add to Netscape Netscape
Subject Author Date
Error opening quicken.chm Stewart Berman 02-19-2007
Posted by Stewart Berman on March 10, 2007, 4:33 pm
Please log in for more thread options
I think there is a bug in the help file script. I tried opening it
today by double clicking on the .chm file and the first two times I
did that it opened without throwing an error. The third time I did
that it throw the access denied error. If it was really a Windows XP
security setting it would throw the error all of the time.




>
>
>> The Unblock option does not show up in the properties tab.
>
>Nor for me either. But take a look at http://support.microsoft.com/kb/883260
>and perhaps other articles that a Google of "windows unblock file"
>uncovers. This article also includes a discussion of how antivirus programs
>may be involved.
>
>If you're using *any* Windows group policies, you're way more advanced than
>I am and perhaps you can get things to work by fiddling with them. I will
>warn you though that the Quicken QA release, which they delivered
>concurrently with the rollout of IE7 to the general public, involved massive
>changes to Quicken files on my machine. A simple dinking of policies may be
>a big security risk even if it works.
>
>If you want to know more about security for HTM files that are stored on
>your local machine, you might go to
>http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/sp2brows.mspx#EKQBG
>and look at the section titled "Internet Explorer Local Machine Zone
>Lockdown". LMZL is the security feature that is disabled in IE7 when you
>check "Allow active content to run in files on My Computer". It's a somewhat
>dangerous security risk even if it works. I have a link to a much better
>LMZL article but they apparently removed that article because the link is
>now broken.
>
>Another suggestion is to temporarily disable Norton A/V, Sygate Security
>Agent and any other firewalls you have running, to make sure they aren't the
>culprits.
>
>After installing IE 7 a friend of mine found that nothing happened when he
>clicked on a hyperlink from within Outlook Express. Here, verbatim, along
>with credit to the original source, is the fix for his problem. I had no
>such problem because my machine was already configured this way (no thanks
>to me - I don't understand this stuff).
>
>You too are using IE and HTTP and his symptoms also look like they might
>have been an access permission error. Perhaps the experts in an IE newsgroup
>might have a similar fix for your problem.
>
>My apologies for any typos. I don't have a spell checker and, no matter how
>carefully I proof read, butchered phrases still get through. The older I get
>the more I seem to mess up :-)
>
>Jerry
>
>===============
>
> If nothing happens when you click a link:
>Open Windows Explorer, or the Control Panel.
>Go to Tools | Folder Options | File Types.
>Scroll down to [NONE] URL:HyperText Transfer Protocol (NOT URL:Internet
>Shortcut) and select it.
>Click Edit or Advanced, depending on your Windows version.
>Select 'open'.
>Click Edit.
>
>"Application used to perform this action" should read:
>
>"C:PROGRAM FILESINTERNET EXPLORERiexplore.exe" -nohome (Check the path to
>iexplore.exe to make sure that is correct and use the double quotes.)
>
>DDE should be checked and in the boxes below it you should have:
>
>#1:
>"%1",,-1,0,,,,
>#2
>IExplore
>#3 (blank)
>
>#4
>WWW_OpenURL
>
>URL:HyperText Transfer Protocol with Privacy should be the same.
>
>Sometimes it is necessary to uncheck Use DDE.


Posted by Jerry Boyle on March 10, 2007, 6:38 pm
Please log in for more thread options

>I think there is a bug in the help file script. I tried opening it
> today by double clicking on the .chm file and the first two times I
> did that it opened without throwing an error. The third time I did
> that it throw the access denied error. If it was really a Windows XP
> security setting it would throw the error all of the time.

If the symptoms are random, which you didn't mentioned before, then it's
quite possible the error is in hh.exe, the Microsoft-supplied program that
interprets (i.e. executes) the .chm script.

My version of hh.exe is 5.2.3790.2453 with a Date Modified of 5/26/2005 6:22
PM, but I suspect this program uses .dll files that it shares with Internet
Explorer (since both hh.exe and IE have to interpret HTML scripts).

I get random IE7 errors when I click on my Home page link - I click again
and the error goes away. IE7 is still flakey and hh.exe may be using some of
its flakey .dll components. I find that I get fewer IE7 errors if I keep my
disk defragmented and shut down any unnecessary programs.

You might want to check your settings for the .chm file extension, although
I doubt this is your problem. I've modified the instructions (below) for my
friend's fix to show my .chm settings. I have no idea if my settings are
appropriate for your system.

Based on your latest described symptoms I think you'd have more luck asking
MS support or an IE newsgroup for advice.

Jerry

>
>> [snip]
>>===============
>>
>> If nothing happens when you click a link:
>>Open Windows Explorer, or the Control Panel.
>>Go to Tools | Folder Options | File Types.

Srolll down to "CHM Compiled HTML Help file" and select it.

>>Click Edit or Advanced, depending on your Windows version.
>>Select 'open'.
>>Click Edit.
>>
>>"Application used to perform this action" should read:

"C:WINDOWShh.exe" %1 (check the path to hh.exe and use the double quotes)

>>DDE should be checked and in the boxes below it you should have:
>>
>>#1:
(box is blank)
>>#2
hh
>>#3 (blank)
>>
>>#4
System
>>
[snip]
>>Sometimes it is necessary to uncheck Use DDE.
>




Posted by Stewart Berman on March 15, 2007, 12:32 am
Please log in for more thread options
>If the symptoms are random, which you didn't mentioned before, then it's
>quite possible the error is in hh.exe, the Microsoft-supplied program that
>interprets (i.e. executes) the .chm script.

That would be reasonable if any other CHM file had the same problems.
Since this the only one (out of many) it is more likely a bug in the
CHM file internal scripts than in IE7. One of the problems (which I
have also found on commercial web sites at least one of which is a
major brokerage/401K house) is a check for IE5 || IE6. This fails
with IE7 and the code falls through to the great unknown.

Stu


>
>>I think there is a bug in the help file script. I tried opening it
>> today by double clicking on the .chm file and the first two times I
>> did that it opened without throwing an error. The third time I did
>> that it throw the access denied error. If it was really a Windows XP
>> security setting it would throw the error all of the time.
>
>If the symptoms are random, which you didn't mentioned before, then it's
>quite possible the error is in hh.exe, the Microsoft-supplied program that
>interprets (i.e. executes) the .chm script.
>
>My version of hh.exe is 5.2.3790.2453 with a Date Modified of 5/26/2005 6:22
>PM, but I suspect this program uses .dll files that it shares with Internet
>Explorer (since both hh.exe and IE have to interpret HTML scripts).
>
>I get random IE7 errors when I click on my Home page link - I click again
>and the error goes away. IE7 is still flakey and hh.exe may be using some of
>its flakey .dll components. I find that I get fewer IE7 errors if I keep my
>disk defragmented and shut down any unnecessary programs.
>
>You might want to check your settings for the .chm file extension, although
>I doubt this is your problem. I've modified the instructions (below) for my
>friend's fix to show my .chm settings. I have no idea if my settings are
>appropriate for your system.
>
>Based on your latest described symptoms I think you'd have more luck asking
>MS support or an IE newsgroup for advice.
>
>Jerry
>
>>
>>> [snip]
>>>===============
>>>
>>> If nothing happens when you click a link:
>>>Open Windows Explorer, or the Control Panel.
>>>Go to Tools | Folder Options | File Types.
>
>Srolll down to "CHM Compiled HTML Help file" and select it.
>
>>>Click Edit or Advanced, depending on your Windows version.
>>>Select 'open'.
>>>Click Edit.
>>>
>>>"Application used to perform this action" should read:
>
>"C:WINDOWShh.exe" %1 (check the path to hh.exe and use the double quotes)
>
>>>DDE should be checked and in the boxes below it you should have:
>>>
>>>#1:
>(box is blank)
>>>#2
>hh
>>>#3 (blank)
>>>
>>>#4
>System
>>>
>[snip]
>>>Sometimes it is necessary to uncheck Use DDE.
>>
>
>


Posted by Jerry Boyle on March 15, 2007, 12:43 pm
Please log in for more thread options

> >If the symptoms are random, which you didn't mentioned before, then it's
>>quite possible the error is in hh.exe, the Microsoft-supplied program that
>>interprets (i.e. executes) the .chm script.
>
> That would be reasonable if any other CHM file had the same problems.
> Since this the only one (out of many) it is more likely a bug in the
> CHM file internal scripts than in IE7. One of the problems (which I
> have also found on commercial web sites at least one of which is a
> major brokerage/401K house) is a check for IE5 || IE6. This fails
> with IE7 and the code falls through to the great unknown.

Just because hh.exe doesn't error on your other CHM files doesn't prove that
the error is in the Quicken CHM file. It's quite possible that something
about the Quicken CHM file, or one of the HTM files that it references,
exposes an error in hh.exe.

Interpretive programs that are bug-free and defensively-written shouldn't
exhibit random errors, If they find a bug in a script they should diagnose
it each and every time they are executed.

If you really want to find out what's wrong maybe you should have MS support
access your machine remotely. Perhaps they can run hh.exe in step-by-step
debugging mode and find out exactly what is happening. Trying to guess
exactly what is wrong in your case is like looking for a needle in a
haystack.

Sorry I can't be more help.

Jerry



Posted by Stewart Berman on March 17, 2007, 2:18 am
Please log in for more thread options
I am not going to pay Microsoft to diagnose a problem with Intuit's
help files. This problem has been posted to the Intuit Quicken forum
a long time ago and ignored by them.

Intuit has no incentive to fix problems in anything but the most
current version as problems in older versions force people to upgrade.
Intuit is forcing their users to be on a subscription service because
if they don't upgrade they lose on-line access to their FI's.

Intuit's got a great business model. Keep your customer's data in a
proprietary encrypted database. Force your customer's to upgrade if
they want to continue to use on-line services and cut them off from
any FI that does pay Intuit's "license" (actually extortion) fee.

I wish I could setup a company that had a business model like that.



>
>If you really want to find out what's wrong maybe you should have MS support
>access your machine remotely. Perhaps they can run hh.exe in step-by-step
>debugging mode and find out exactly what is happening. Trying to guess
>exactly what is wrong in your case is like looking for a needle in a
>haystack.


Similar ThreadsPosted
Opening QDF file September 21, 2008, 9:23 pm
Default Opening Account August 5, 2006, 11:13 pm
Pin Vault Screen Freeze Upon Opening October 13, 2006, 11:22 am
2009 Changed Opening Balance October 4, 2008, 5:10 pm
One Step Up-date on opening Premier 2008 February 1, 2008, 5:57 pm
Opening view 2008 home & business October 11, 2008, 12:07 pm
Quicken 07 OL 221A Error September 9, 2006, 10:19 am
Random error on starting Quicken September 6, 2006, 10:23 pm
quicken data converter error message December 12, 2006, 7:41 pm
Quicken 2006 error 1638 during install May 2, 2007, 8:55 pm

Contact Us | Privacy Policy
This site is not affiliated with Intuit - makers of Quickbooks and Quicken software
This site is not affiliated with Sage Software - makers of Peachtree accounting software
XML SitemapXML Sitemap