Fidelity Problem

Posted by Jessica K on October 1, 2009, 5:00 pm

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This has me stumped. Every so often, lately about every three months,
all six of our accounts at Fidelity Investments lose their ability to
update. I'll run one-step update and Quicken goes through the
motions, but always concludes with no updates.

In order to receive the updates, I must edit the account by
deactivating and then reactivating one-step update. I do this for
each of the six accounts. Everything works fine for awhile, until it
happens again.

I currently use Quicken H&B 2009, but this also happened in the past
with H&B 2007.

Has anyone heard of any reports regarding this?

Thanks, Jessie

Posted by Eric J. Holtman on October 4, 2009, 10:48 am

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september.org:

> This has me stumped. Every so often, lately about every three months,

> all six of our accounts at Fidelity Investments lose their ability to

> update. I'll run one-step update and Quicken goes through the

> motions, but always concludes with no updates.

I've never had that problem with just Fidelity.
When I get Quicken wedged like that, all updates
from all financial instituions stop working.

I do not know the exact voodoo which gets things
working again, but I never have to edit accounts.

Usually, exiting quicken, killing qw.exe from
Task Manager, and then manually downloading some
random bank from Online Center will clear things.

Occasionally though, it takes me many iterations
to get things working again. It's at times like
that I really hate how shoddy Intuit's products
have become since, oh 2002 or so.