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Posted by RHG on May 8, 2008, 12:08 pm
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John Pollard wrote:
> RHG wrote:
>> R. C. White wrote:
>>> Hi, RHG.
>>>
>>> First obvious question: Which version of Quicken?
>> Quicken Deluxe 2006
>> And it wouldn't hurt
>>> to mention operating system.
>> Windows XP Home Edition
>>> Second, how is your fund account set up in Quicken? As a
>>> Single
>>> Mutual Fund? Or a regular broker account? Or what?
>> Broker Account
>>> Third, what kind of transactions? Dividends? Sales?
>> Sale
>>> And, finally, step by step, how are you making the entry?
>> Transaction dialog box
>> And exactly
>>> what happens? (Yes, I know you said "nothing happens"; I'm
>>> just
>>> asking exactly what happens BEFORE nothing happens.)
>> I fill in all the necessary boxes in the dialog box and press
>> enter.
>> All boxes are reset to blank
>
> In addition to R.C.'s questions; I note that in one post you
> said you "click[ed] Done", while in this post you say you "press
> enter". Which is it?
>
> Also, do you have your register quickfill preferences set to
> "use the enter key to move between fields"?
>
> If you are pressing the Enter key, and you have your preferences
> set to move between fields when you press Enter, you won't
> usually get an investment transaction "entered" until the
> "current" field becomes the "Enter/New" button (after you have
> pressed the Enter key enough times to move the cursor to the
> "Enter/New" button). Pressing the enter key when the Enter/New
> button is selected will cause the transaction to be entered,
> cause "some" of the transaction fields to be cleared, and wait
> for you to "enter" another transaction. But it will "enter" the
> transaction.
>
> [Based on Q2008 Premier, R6: I do not have Q2006 installed.]
>
At some point I had all the prices of the mutual funds in the variable
annuity disappear - all went to zero. I struggled with this for some
time and eventually I got an error message that said that I could not
retrieve the data because of a missing file (which it named but I did
not record). It then stated that I should re-install Quicken, which I
did. This removed all my backups in my Quicken folder, but fortunately
I had backups on another hard drive and on DVD Anyway, this problem has
not recurred since then.
However, when I restored the backup I was again missing the prices
(which I had on a paper copy from the broker). That seems stable now
but I do wonder why they were disappearing. Hopefully, it is the
missing file which is now restored.
Thanks for your interest and help.
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