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Posted by jo on November 5, 2007, 11:39 am
Please log in for more thread options > jo wrote:
> >> NoS...@Notwork.com wrote:
> >>> Andrew all this fine, but all I know is some company I used this
> >>> credit are with had a problem. Citi Bank is not telling me who
> >>> leaked the data.
> >> And *that* would also concern me! I believe that good work should be
> >> rewarded *and* bad work should be exposed! Perhaps you don't want to
> >> deal with that 3rd party anymore. You should have the right to know
> >> who screwed up and what the screw up was so that you can judge for
> >> yourself and vote with your wallet.
> > Andrew,
>
> > My Chase Visa was compromised recently. Their fraud department called
> > me within 1 day of seeing strange charges. I don't know how they
> > figured out that I don't shop at Abercrombie and Fitch, but I thought
> > they were very quick to detect a problem.
>
> > Stealing credit card numbers has become common place. I don't know how
> > it was done, but I can't blame the credit card companies for it. They
> > sent me a new card in two days and of course I'm not liable for the
> > $800 or so charges that were made.
>
> This is decidedly different than what was stated. In your situation the
> credit card company did nothing to hide any data. It did nothing to
> conceal anything either. It was totally upfront with you and indeed even
> proactive in that it noticed it and called you. All commendable traits
> and worthy of praise.
>
> No I was talking about a company that would refused to divulge a leak of
> data compromising my credit. That's way different don't you agree?
>
> And while I'm here I also believe that there's a world of difference
> between a company saying "Well we just don't know how this happened, we
> are investigating"... *and* they send you a report of what the
> investigation revealed. Hey companies! It's perfectly OK to not be able
> to figure it out. It's the hiding of the process, the investigation,
> etc. that gives customers the feeling that you are incompetent and/or
> covering up a mistake made without taking the appropriate measures to
> correct the situation! That's what makes people feel good about your
> company - you keep things up front, inform and treat your customers with
> respect and do the proper investigation, retribution and correction of
> the problem to ensure that it will be much less likely to happen again.
> Anything short of that and no, you don't deserve my business - period!
> --
> Andrew DeFaria <http://defaria.com>
> Friends may come and go, but enemies accumulate.- Hide quoted text -
>
> - Show quoted text -
I probably didn't read the details of the thread carefully enough to
see what your point was. I was focused on the Quicken aspect and on
the theme of "credit card fraud", which touched a nerve in my case. I
agree with you there are very big differences in how companies handle
their responsibilities to customers.
jo
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