Issues with Windows 7 and Quicken 2008

Posted by x97mdr on August 18, 2009, 9:16 pm

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Has anyone else been trying out the Windows 7 RC and been experiencing
issues when downloading files from an online banking account into
Quicken?

Most of the time this works splendidly but every so often Quicken just
hangs on the screen "Contact Host. ...". If I kill the qw.exe
process, delete and re-add quicken to the firewall exclusions and
reboot then that will usually kick it in the butt.

Just wondering if there is a known issue here or what?

Thanks in advance

Posted by R. C. White on August 18, 2009, 11:50 pm

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Hi, x97mdr.

I ran Win7 Ultimate x64 RC from the day it was released until I installed
the RTM version a couple of weeks ago, after running earlier beta versions
since October. I've been running Quicken 2009 Deluxe since last Summer,
Q2008 for a year before that. I've been downloading data from several banks
throughout this time. My only malware protection is what is built into
Win7, including the Windows Firewall; there are no exclusions or other
settings for Quicken in the firewall. I've had no such problems.

That doesn't help with your problem, of course, but you might need to look
somewhere besides Quicken and Win7. Could there be a problem with your ISP
or your modem hardware?

RC
--
R. C. White, CPA
San Marcos, TX
(Retired. No longer licensed to practice public accounting.)
rc@grandecom.net
Microsoft Windows MVP
(Using Quicken Deluxe 2009 and Windows Live Mail in Win7 x64)

> Has anyone else been trying out the Windows 7 RC and been experiencing

> issues when downloading files from an online banking account into

> Quicken?

> Most of the time this works splendidly but every so often Quicken just

> hangs on the screen "Contact Host. ...". If I kill the qw.exe

> process, delete and re-add quicken to the firewall exclusions and

> reboot then that will usually kick it in the butt.

> Just wondering if there is a known issue here or what?

> Thanks in advance

Posted by JimH on August 19, 2009, 10:01 am

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x97mdr wrote:

> Has anyone else been trying out the Windows 7 RC and been experiencing

> issues when downloading files from an online banking account into

> Quicken?

> Most of the time this works splendidly but every so often Quicken just

> hangs on the screen "Contact Host. ...". If I kill the qw.exe

> process, delete and re-add quicken to the firewall exclusions and

> reboot then that will usually kick it in the butt.

> Just wondering if there is a known issue here or what?

> Thanks in advance

There have been several, including myself who have reported hangs while
trying to contact the Internet for quotes and banking downloads. They
were not related to Windows 7. I run on Windows XP, and I've seen the
problem for several months. Killing the process and restarting the
application sometimes makes it work. Sometimes it takes several restarts
of Quicken.

I have tried several things as time permitted. I uninstalled the
program, ran QCleanUI, and removed all Quicken directories and files in
all folders on the machine. I then reinstalled, and saw a failure soon
afterward. I also tried leaving the application running for several
days, when it had worked once. In that case, it never failed. I could
perform downloads as many times as I wanted, without a failure. But
after terminating it, and then running it again for a few times, and it
failed again.

It is an annoyance, but with a work around.

--
Jim

Posted by Shorty on August 19, 2009, 8:17 pm

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I have various problems with it hanging during downloads. The only way
I can get it to run is to restart computer. I have noticed that after I
shut down Q and then look at task manager some of Qs programs are still
running. I hope Q10 slves the problem.

Posted by JimH on August 19, 2009, 8:41 pm

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Shorty wrote:

> I have various problems with it hanging during downloads. The only way

> I can get it to run is to restart computer. I have noticed that after I

> shut down Q and then look at task manager some of Qs programs are still

> running. I hope Q10 slves the problem.

If you kill the qw.exe process in task manager, you may not have to
shutdown the computer.