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Subject Author Date
MBNA (Now BOA) Downloads stealth 10-25-2006
Posted by stealth on October 25, 2006, 8:43 pm
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 Using Q H7B 2006.

I have always been able to use Web Connect to download my MBNA Credit Card
statements into Quicken. However, when Bank of America bought MBNA and I had
to switch over to their new web site on Monday, downloads stopped working
altogether.

Downloads QFX FIle, but import results in error--unable to verify the
financial institution information.

Deactivated online access, changed financial institution to BOA All Other
States, still get same error.

Has anybody had ANY luck downloading transactions from B of A, particularly
people converted over from MBNA.

QFX Header is <SIGNONMSGSRSV1>
<SONRS>
<STATUS>
<CODE>0
<SEVERITY>INFO
</STATUS>
<DTSERVER>20061025000000[-5:EST]
<LANGUAGE>ENG
<FI>
<ORG>Bank of America
<FID>6526
</FI>
<INTU.BID>5959
</SONRS>
</SIGNONMSGSRSV1>



Posted by John on October 26, 2006, 6:58 am
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> Using Q H7B 2006.
>
> I have always been able to use Web Connect to download my MBNA Credit Card
> statements into Quicken. However, when Bank of America bought MBNA and I had
> to switch over to their new web site on Monday, downloads stopped working
> altogether.
>
> Downloads QFX FIle, but import results in error--unable to verify the
> financial institution information.
>
> Deactivated online access, changed financial institution to BOA All Other
> States, still get same error.
>
> Has anybody had ANY luck downloading transactions from B of A, particularly
> people converted over from MBNA.
>
> QFX Header is <SIGNONMSGSRSV1>
> <SONRS>
> <STATUS>
> <CODE>0
> <SEVERITY>INFO
> </STATUS>
> <DTSERVER>20061025000000[-5:EST]
> <LANGUAGE>ENG
> <FI>
> <ORG>Bank of America
> <FID>6526
> </FI>
> <INTU.BID>5959
> </SONRS>
> </SIGNONMSGSRSV1>
>
>
>
I had the same problem. I'm able to see the statements on my 2 former MBNA
accounts on BoA's
award-winning web site and even download the QFX file for my latest statement.
Following the
instructions on BoA's award-winning web site on deactivating the MBNA online
services in
Quicken, associating the accounts to BoA, and reenabling the accounts resulted
in failure.
Double clicking the downloaded QFX file also doesn't work. According to BoA's
(apparently
non-award winning) telephone tech support, former MBNA account holders have to
wait for a
full cycle for the online downloads to work. Curiously, they define a full cycle
as that
point where *two* native BoA statements have been received for the former MBNA
account.

So, now we former MBNAers have the benefit of "improved" paper statements
(defined as a very
small font fuzzily printed on Soviet-era bathroom tissue grade paper with all
sections of the
statement placed as closely together as possible) and no access to downloadabe
statements for
the next two months.

This transition is incredibly poor even for the banking business - more
appropriate for Billy
Bob's Savings and Piggy Bank than a large bank like BoA. Personally, I'll
probably not be a
BoA customer anymore by the time they get this mess straightened out.

Posted by GSalisbury on October 26, 2006, 6:15 pm
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<snip>
> I had the same problem. I'm able to see the statements on my 2 former MBNA
accounts on BoA's
> award-winning web site and even download the QFX file for my latest
statement. Following the
> instructions on BoA's award-winning web site on deactivating the MBNA
online services in
> Quicken, associating the accounts to BoA, and reenabling the accounts
resulted in failure.
> Double clicking the downloaded QFX file also doesn't work. According to
BoA's (apparently
> non-award winning) telephone tech support, former MBNA account holders
have to wait for a
> full cycle for the online downloads to work. Curiously, they define a full
cycle as that
> point where *two* native BoA statements have been received for the former
MBNA account.
>
> So, now we former MBNAers have the benefit of "improved" paper statements
(defined as a very
> small font fuzzily printed on Soviet-era bathroom tissue grade paper with
all sections of the
> statement placed as closely together as possible) and no access to
downloadabe statements for
> the next two months.
>
> This transition is incredibly poor even for the banking business - more
appropriate for Billy
> Bob's Savings and Piggy Bank than a large bank like BoA. Personally, I'll
probably not be a
> BoA customer anymore by the time they get this mess straightened out.

I'm not prepared to go as far as quitting BOA as I have too much history in
too many accounts but have considered sitting on my ex-MBNA Cards for awhile
to see what happens.
I agree it seems very poorly handled.
Geo.



Posted by Marc Auslander on October 29, 2006, 8:13 pm
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Quit!

The Chase Freedom card looks like a great deal right now in terms of
cash back. Anc chase has direct connect download - you can get your
transactions into quicken as soon as they are posted.
--

Posted by MikeG on October 26, 2006, 7:50 pm
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I am a member of SunTrust Bank who a couple of years ago chose MBNA to
"administer" their credit card accounts. Like you said, the last time I
looked at my account, I to was switched over to BOA. The BOA did not
recognize my ID & PW and after several attempts and not wanting to input all
my account info SSAN etc I decided to call SunTrust Customer Service. They
informed me that they chose not to use BOA but rather directed me to
fiacardservices. Tried that, all the info was there and was able to DL
transactions.


> Using Q H7B 2006.
>
> I have always been able to use Web Connect to download my MBNA Credit Card
> statements into Quicken. However, when Bank of America bought MBNA and I
> had to switch over to their new web site on Monday, downloads stopped
> working altogether.
>
> Downloads QFX FIle, but import results in error--unable to verify the
> financial institution information.
>
> Deactivated online access, changed financial institution to BOA All Other
> States, still get same error.
>
> Has anybody had ANY luck downloading transactions from B of A,
> particularly people converted over from MBNA.
>
>



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