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Posted by Tim on December 9, 2006, 4:34 pm
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You are a "legacy" customer from what IT told me. They kept the service for
longer tem customers.
> Tim wrote:
>> The IT people at Wachovia told me that they were doing away with bill pay
>> within Quicken because of troubleshooting issues. What a line of
> nonsense.
>> I suspect they use the Web bill pay system becuase they are providing
>> this
>> service to other banks or are they subbing it out another vendor to
> provide
>> it for them. Their system has a remarkaly similar interface as Select
> Bank's
>> (NJ).
>
>>>>Wachovia does NOT "play nice with Quicken" any longer for new
>>>>customers. Well, it does for downloading transactions, but for direct
>>>>pay you must use their bill pay web connect system.
>>>>
>>>I've heard this. I have discussed this with the manager of my local
>>>branch
>>>and assured her that when they take this away from current customers, I
>>>will become and ex-customer. She said she's heard this before and at
>>>least a dozen potential customers chose not to open new accounts because
>>>of
>>>this. She complained up the food chain but was ignored.
>>
>
> Others have said here it is the fees that are paid to Intuit. Who knows?
> My comment is that if one customer can use Quicken to do everything all
> customers should be able to too.
> The comments I've gotten from my local branch is that they know nothing
> about on line activity.
> The last person I talked to wanted me to take out a CD. I told her I
> would when they allowed me to do all of my banking with Quicken.
> ========================
>
> I've been with Wachovia for several years and have used billpay through
> Quicken. Still do so with no issues. The only difference is that if I'm
> logged into Wachovia's site, I can see which billpay transactions have
> been
You are a "legacy" customer from what IT told me. They kept the service for
longer tem customers.
> Tim wrote:
>> The IT people at Wachovia told me that they were doing away with bill pay
>> within Quicken because of troubleshooting issues. What a line of
> nonsense.
>> I suspect they use the Web bill pay system becuase they are providing
>> this
>> service to other banks or are they subbing it out another vendor to
> provide
>> it for them. Their system has a remarkaly similar interface as Select
> Bank's
>> (NJ).
>
>>>>Wachovia does NOT "play nice with Quicken" any longer for new
>>>>customers. Well, it does for downloading transactions, but for direct
>>>>pay you must use their bill pay web connect system.
>>>>
>>>I've heard this. I have discussed this with the manager of my local
>>>branch
>>>and assured her that when they take this away from current customers, I
>>>will become and ex-customer. She said she's heard this before and at
>>>least a dozen potential customers chose not to open new accounts because
>>>of
>>>this. She complained up the food chain but was ignored.
>>
>
> Others have said here it is the fees that are paid to Intuit. Who knows?
> My comment is that if one customer can use Quicken to do everything all
> customers should be able to too.
> The comments I've gotten from my local branch is that they know nothing
> about on line activity.
> The last person I talked to wanted me to take out a CD. I told her I
> would when they allowed me to do all of my banking with Quicken.
> ========================
>
> I've been with Wachovia for several years and have used billpay through
> Quicken. Still do so with no issues. The only difference is that if I'm
> logged into Wachovia's site, I can see which billpay transactions have
> been
> paid or are pending. Do NOT have to enter payments on their site though ..
> only do so through Quicken (as always). If they've changed it, it's
> apparently not for everyone.
>
>
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