No new downloaded transactions

Posted by Ron on March 17, 2009, 10:29 pm

Please log in for more thread options

Hello, looking for some advice. Using quicken 2009 r4, I connect with my
credit union via a manual download of their file using firefox and then one
step update on some other accounts, chase, etc. The day before yesterday,
quicken prompted me with a banking update which I allowed. Now all of a
sudden, all my checking/savings transactions I get from my bank do not show
up and the downloaded transactions tab. The downloaded transactions tab
shows zero. If I click online then online center, I can see all the
transactions, so it appears they came across from the bank. I tried
clicking compare to register and they still won't show to match. I tried
validating a file copy with no luck. I tried IE, still nothing. I started
a fresh file just to see, still no luck. I read various threads on the
quicken support forum about temporarily accepting third party cookies, but
this didn't work either.

Should I back up and uninstall, clean then reinstall, not permitting that
banking update or does anyone know if it's a different issue before I go
through all that?

Thanks in advance for any advice.

Posted by R. C. White on March 17, 2009, 11:34 pm

Please log in for more thread options

Hi, Ron.

Quicken prompted me for the update a couple of days ago, too. I was already
at R4 (Quicken 2009 Deluxe) - and it still says R4, so I don't know what was
updated or why.

Aha! Thanks to you, I visited Quicken Support (click Online | Quicken on
the Web | Quicken Support) and found that I needed to manually apply the R 5
update - and how to do it. NOW I'm updated to R 5. ;<)

That same Support location also includes Release Notes explaining what was
fixed in each of the Releases. It says:

"Quicken 2009 Release 5 Update -- March 2009

"In this update, we have resolved issues in Online Banking, Bill Management,
Printing and Crash Error Reports"

RC
--
R. C. White, CPA
San Marcos, TX
(Retired. No longer licensed to practice public accounting.)
rc@grandecom.net
Microsoft Windows MVP
(Using Quicken Deluxe 2009 and Windows Live Mail in Win7 x64)

> Hello, looking for some advice. Using quicken 2009 r4, I connect with my

> credit union via a manual download of their file using firefox and then

> one step update on some other accounts, chase, etc. The day before

> yesterday, quicken prompted me with a banking update which I allowed. Now

> all of a sudden, all my checking/savings transactions I get from my bank

> do not show up and the downloaded transactions tab. The downloaded

> transactions tab shows zero. If I click online then online center, I can

> see all the transactions, so it appears they came across from the bank. I

> tried clicking compare to register and they still won't show to match. I

> tried validating a file copy with no luck. I tried IE, still nothing. I

> started a fresh file just to see, still no luck. I read various threads

> on the quicken support forum about temporarily accepting third party

> cookies, but this didn't work either.

> Should I back up and uninstall, clean then reinstall, not permitting that

> banking update or does anyone know if it's a different issue before I go

> through all that?

> Thanks in advance for any advice.

Posted by Deb B. on March 18, 2009, 1:19 am

Please log in for more thread options

Hi, Ron.

Quicken prompted me for the update a couple of days ago, too. I was already
at R4 (Quicken 2009 Deluxe) - and it still says R4, so I don't know what was
updated or why.

Aha! Thanks to you, I visited Quicken Support (click Online | Quicken on
the Web | Quicken Support) and found that I needed to manually apply the R 5
update - and how to do it. NOW I'm updated to R 5. ;<)

That same Support location also includes Release Notes explaining what was
fixed in each of the Releases. It says:

"Quicken 2009 Release 5 Update -- March 2009

"In this update, we have resolved issues in Online Banking, Bill Management,
Printing and Crash Error Reports"

RC

=============================
Thank you RC. Had the same situation, and just followed your instructions to
update. Much appreciated.

Deb

Posted by Ron on March 18, 2009, 6:40 am

Please log in for more thread options

> Hi, Ron.

> Quicken prompted me for the update a couple of days ago, too. I was

> already at R4 (Quicken 2009 Deluxe) - and it still says R4, so I don't

> know what was updated or why.

> Aha! Thanks to you, I visited Quicken Support (click Online | Quicken on

> the Web | Quicken Support) and found that I needed to manually apply the R

> 5 update - and how to do it. NOW I'm updated to R 5. ;<)

> That same Support location also includes Release Notes explaining what was

> fixed in each of the Releases. It says:

> "Quicken 2009 Release 5 Update -- March 2009

> "In this update, we have resolved issues in Online Banking, Bill

> Management, Printing and Crash Error Reports"

> RC

> --

> R. C. White, CPA

> San Marcos, TX

> (Retired. No longer licensed to practice public accounting.)

> rc@grandecom.net

> Microsoft Windows MVP

> (Using Quicken Deluxe 2009 and Windows Live Mail in Win7 x64)

Yea.... thanks, r5 fixed me. Appreciate it!