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Posted by Oilcan on February 28, 2008, 12:38 am
Please log in for more thread options Bob,
Why would they care about customer relations? They are going out of
business.
However, I bought a full set of living room furniture from Levitz four days
before they announced bankruptcy. They were not "able" to deliver the
furniture when it was originally scheduled (they probably didn't have funds
to pay for it) and the order was rescheduled. Two days before the furniture
was to be delivered, I called and found out - gee golly wiz.... - that the
order was cancelled several weeks earlier. I had purchased this using my
AMEX Card - the bill had already been fully paid (everyone wants the money
up front) so I disputed it. AMEX (bless them) reversed the charge and saved
me from going through the Bankruptcy filing. It might have help that I
spend big bucks on AMEX.
Oilcan
> No, this was bought in November BEFORE they announced they were closing
> shop.
> Unfortunately, when I tried to return it, they had announced their demise,
> and could care less about keeping good customer relations.
>
> Ironically, the only other B&M I ever had problems with a software return
> was Egghead.
> Amex stood by me on that one.
>
> Bob
>>>>
>
> Bob Wang wrote:
>> MasterCard will side with the merchant if the merchant (CompUSA in this
>> instance) has a policy of no software returns.
>> Should have put it on Amex :-(
>>
> Didn't you read the fine print-- that they were going out of business,
> and there were no exchanges or refunds??
>
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