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Subject Author Date
One Step Update P Fanelli 05-05-2008
Posted by P Fanelli on May 5, 2008, 7:44 pm
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 Hi,

I'm using windows Quicken 2008 Premium. For the last (approximately) week
and a half, when I use one step update - I get a dialog that says the update
was successful, but yet I get no downloaded transactions. I have visited my
accounts via the bank / card web pages and see where I do have a number of
transactions which haven't downloaded. In an attempt to remedy the
situation, I deactivated and reactivated the accounts. I get a successful
update message but no transactions. This situation is the same for my bank,
credit card, and brokerages. I can however send a payment my bank account.

Comments - help, appreciated.
Patrick



Posted by P Fanelli on May 6, 2008, 8:08 pm
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 Hi,

I tried a number of things to resolve this, but I kept coming up with a
dialog indicating a successful download and no transactions. I decided to
revert to an early April back-up. I've spent an hour or so manually
updating the data. Now, I can complete a one step update and download all
transactions. Anyway, I'm whole again. But, I am concerned that I don't
know what happened to cause the situation.

Patrick
> Hi,
>
> I'm using windows Quicken 2008 Premium. For the last (approximately) week
> and a half, when I use one step update - I get a dialog that says the
> update was successful, but yet I get no downloaded transactions. I have
> visited my accounts via the bank / card web pages and see where I do have
> a number of transactions which haven't downloaded. In an attempt to
> remedy the situation, I deactivated and reactivated the accounts. I get a
> successful update message but no transactions. This situation is the same
> for my bank, credit card, and brokerages. I can however send a payment my
> bank account.
>
> Comments - help, appreciated.
> Patrick
>



Posted by Robert Neville on May 6, 2008, 9:21 pm
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>I tried a number of things to resolve this, but I kept coming up with a
>dialog indicating a successful download and no transactions.

I've found that doing an individual update on a given account tends to unstick
things when One Step Update doesn't work. Not sure why the process is different
between the two methods.

There's also an electronic transaction log file buried deep in one of the Qucken
directories that has entries for each download attempt. That may shed some light
on what is going on.

Posted by Mark Hood on May 12, 2008, 7:17 pm
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>
> >I tried a number of things to resolve this, but I kept coming up with a
> >dialog indicating a successful download and no transactions.
>
> I've found that doing an individual update on a given account tends
> to unstick things when One Step Update doesn't work. Not sure why
> the process is different between the two methods.

I'm getting hit with this problem as well with Q2008. The individual
update clears things up for my bank accounts, but not for PayPay for
some reason. I managed to download my PayPay transactions exactly
once -- since then I get the correct amount for the online balance,
but none of the transactions.

> There's also an electronic transaction log file buried deep in one
> of the Qucken directories that has entries for each download
> attempt. That may shed some light on what is going on.

Thanks for the tip, I'll take a look.

-- Mark

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