One Step Update problem with new credit card

Posted by Uncle Fester on November 8, 2007, 7:58 am

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I have 2 credit cards with my FI and have just opened a third. In my
existing Quicken file, I've created a new account, set up the online
access with my FI login and password. One Step Update then pauses for
about a minute while trying to download from the FI, and eventually
times out with OL-297A, "Quicken was unable to update your account.
The most likely cause is either a temporary server outage or a
firewall is blocking Quicken..."

This is repeatable, it's not a one-time hiccup.

The connlog says:
20071108 05:50:01:
20071108 05:50:26: Marketing session sending to:
http://www.citibank.com/us/cards/download/qciti.ini
20071108 05:50:26: QFN: Beginning get from
http://www.citibank.com/us/cards/download/qciti.ini
20071108 05:50:27: ***QFN kQFFinished: returns 67305876
20071108 05:50:27: We're sorry, but the application could not find an
item on the server that it needs. Try again now, or wait and try
later.
20071108 05:50:27: QFN: End get from
http://www.citibank.com/us/cards/download/qciti.ini,
netstatus 15
20071108 05:50:27: QFN: Beginning send to
https://secureofx2.bankhost.com/citi/cgi-forte/ofx_rt?servicename=ofx_rt&pagename=ofx
20071108 05:52:08: ***QFN kQFFinished: returns 67186431
20071108 05:52:08: Your connection to the server was lost. Try again
now, or wait and try later.
20071108 05:52:08: QFN: End send to
https://secureofx2.bankhost.com/citi/cgi-forte/ofx_rt?servicename=ofx_rt&pagename=ofx,
netstatus 36
20071108 05:52:08:

If I disable online access for the new account, I can download data
for the other cards just fine. And, if I create a new Quicken file
and set up the new card in it, it downloads OK there.

How can I get downloads for the new card working in my old Quicken
file?

Posted by Uncle Fester on November 8, 2007, 8:09 am

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I should also add that I can download QFX data for the new account
directly from the FI's web site, into my old Quicken file. The data
is accepted and displayed. Even after doing that, One Step Update
still will not work.

Posted by Uncle Fester on November 8, 2007, 8:12 am

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OK, posting the apparent error in the connlog may have been
misleading, since even when One Step Update works (using just my older
accounts, not the new one), the connlog content is the same:

20071108 06:10:01: Marketing session sending to:
http://www.citibank.com/us/cards/download/qciti.ini
20071108 06:10:01: QFN: Beginning get from
http://www.citibank.com/us/cards/download/qciti.ini
20071108 06:10:01: ***QFN kQFFinished: returns 67305876
20071108 06:10:01: We're sorry, but the application could not find an
item on the server that it needs. Try again now, or wait and try
later.
20071108 06:10:01: QFN: End get from
http://www.citibank.com/us/cards/download/qciti.ini,
netstatus 15
20071108 06:10:01: QFN: Beginning send to
https://secureofx2.bankhost.com/citi/cgi-forte/ofx_rt?servicename=ofx_rt&pagename=ofx
20071108 06:10:12: QFN: End send to
https://secureofx2.bankhost.com/citi/cgi-forte/ofx_rt?servicename=ofx_rt&pagename=ofx,
netstatus 0
20071108 06:10:12:

Posted by Bob Wang on November 8, 2007, 12:15 pm

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I have never been able to download more than 2 Citi cards from one login ID.
I have created separate login IDs and spread my cards out, so there are not
more than 2 cards to download from each ID.

Bob

>>>

Posted by Uncle Fester on November 8, 2007, 8:27 pm

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Thanks Bob, that does appear to be the problem. I can download any 2
of my 3 cards,
but not all 3. The third card will not see any normal use, so I'll
turn off downloading for it
and check it manually from time to time.

> I have never been able to download more than 2 Citi cards from one login ID.

> I have created separate login IDs and spread my cards out, so there are not

> more than 2 cards to download from each ID.

> Bob