Online Backup LW112 Error

Posted by The Streets on September 11, 2007, 7:24 am

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Started getting an LW112 error the other day whenever
I try to do an online backup.

Quicken support site says cause can be lack of hard drive
space, but I have over 20.9 Gb free.

Anyone else having this problem?

Posted by Mark on September 11, 2007, 8:46 am

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Same here. Since nothing has changed on my end, and like you I have plenty
of free disk space, suspect the problem is at their end. I would give it a
few days before I get too concerned,

Mark

> Started getting an LW112 error the other day whenever

> I try to do an online backup.

> Quicken support site says cause can be lack of hard drive

> space, but I have over 20.9 Gb free.

> Anyone else having this problem?

Posted by The Streets on September 11, 2007, 11:54 am

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> Same here. Since nothing has changed on my end, and like you I have plenty

> of free disk space, suspect the problem is at their end. I would give it a

> few days before I get too concerned,

> Mark

>> Started getting an LW112 error the other day whenever

>> I try to do an online backup.

>> Quicken support site says cause can be lack of hard drive

>> space, but I have over 20.9 Gb free.

>> Anyone else having this problem?

Good to hear that I'm not alone. Like you I don't know of any changes
on my end that would effect this. I did try to do a backup from the main
backup program (rather than through Quicken) and got a different error --
RW112 rather than LW112. The Quicken support site says that the RW
error indicates a remote (ie. on their end) problem. An email to Quicken
support resulted in someone in India telling me to uninstall and re-install
the backup software; then boot in safe mode; then ... Just a canned
non-specific response that I don't consider very helpful. Like you I plan
to wait a few days and see if things don't get better.

Posted by The Streets on September 11, 2007, 1:40 pm

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>> Same here. Since nothing has changed on my end, and like you I have

>> plenty of free disk space, suspect the problem is at their end. I would

>> give it a few days before I get too concerned,

>> Mark

>>> Started getting an LW112 error the other day whenever

>>> I try to do an online backup.

>>>

>>> Quicken support site says cause can be lack of hard drive

>>> space, but I have over 20.9 Gb free.

>>>

>>> Anyone else having this problem?

>>>

> Good to hear that I'm not alone. Like you I don't know of any changes

> on my end that would effect this. I did try to do a backup from the main

> backup program (rather than through Quicken) and got a different error --

> RW112 rather than LW112. The Quicken support site says that the RW

> error indicates a remote (ie. on their end) problem. An email to Quicken

> support resulted in someone in India telling me to uninstall and

> re-install

> the backup software; then boot in safe mode; then ... Just a canned

> non-specific response that I don't consider very helpful. Like you I plan

> to wait a few days and see if things don't get better.

Just tried the online backup again -- worked fine! And I didn't have to
re-install the program -- just had to be patient for a day or two.

Posted by Mark on September 12, 2007, 12:37 am

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Working fine for me now too. Unfortunately, the last thing you want to do is
anything those knuckleheads from the India "help" desk tells you to do.
"Help Desk" in this case is truly an oxymoron!

Mark

>>> Same here. Since nothing has changed on my end, and like you I have

>>> plenty of free disk space, suspect the problem is at their end. I would

>>> give it a few days before I get too concerned,

>>>

>>> Mark

>>>

>>>> Started getting an LW112 error the other day whenever

>>>> I try to do an online backup.

>>>>

>>>> Quicken support site says cause can be lack of hard drive

>>>> space, but I have over 20.9 Gb free.

>>>>

>>>> Anyone else having this problem?

>>>>

>> Good to hear that I'm not alone. Like you I don't know of any changes

>> on my end that would effect this. I did try to do a backup from the main

>> backup program (rather than through Quicken) and got a different error --

>> RW112 rather than LW112. The Quicken support site says that the RW

>> error indicates a remote (ie. on their end) problem. An email to Quicken

>> support resulted in someone in India telling me to uninstall and

>> re-install

>> the backup software; then boot in safe mode; then ... Just a canned

>> non-specific response that I don't consider very helpful. Like you I

>> plan

>> to wait a few days and see if things don't get better.

> Just tried the online backup again -- worked fine! And I didn't have to

> re-install the program -- just had to be patient for a day or two.