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Subject Author Date
Online Backup Problem The Streets 08-20-2006
Posted by The Streets on August 20, 2006, 11:20 am
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 Anyone else having this problem ...

I'm trying to use Quicken Online Backup from within
Q07 H&B. I select "I am already an online backup customer"
and get the Account Login screen.

But -- the Account ID field only allows the entry of 9 digits
but Quicken Online Backup ID's are 10 digits long.

I've tried the Quicken forums, database and online chat without
success.

Am I missing something here or are others having this problem or ??



Posted by Oilcan on August 20, 2006, 4:34 pm
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 Same problem. I wonder if they have changed providers for this
service? Of course - if they had - it was 30 days after I renewed with
the existing service. Ouch.

The Streets wrote:
> Anyone else having this problem ...
>
> I'm trying to use Quicken Online Backup from within
> Q07 H&B. I select "I am already an online backup customer"
> and get the Account Login screen.
>
> But -- the Account ID field only allows the entry of 9 digits
> but Quicken Online Backup ID's are 10 digits long.
>
> I've tried the Quicken forums, database and online chat without
> success.
>
> Am I missing something here or are others having this problem or ??


Posted by The Streets on August 20, 2006, 9:13 pm
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FYI -- the Connected web site says that if you cancel
your account "you are eligible for a pro-rated refund based
on any whole months remaining in your subscription period"

> Same problem. I wonder if they have changed providers for this
> service? Of course - if they had - it was 30 days after I renewed with
> the existing service. Ouch.
>
> The Streets wrote:
>> Anyone else having this problem ...
>>
>> I'm trying to use Quicken Online Backup from within
>> Q07 H&B. I select "I am already an online backup customer"
>> and get the Account Login screen.
>>
>> But -- the Account ID field only allows the entry of 9 digits
>> but Quicken Online Backup ID's are 10 digits long.
>>
>> I've tried the Quicken forums, database and online chat without
>> success.
>>
>> Am I missing something here or are others having this problem or ??
>



Posted by vaholdem on August 20, 2006, 7:47 pm
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Me too. I think I discovered the problem. Quicken has decided to take
the backup gig into their own hands:
http://quicken.intuit.com/online_backup.jhtml

This looks different than the other Quicken-branded online backup that
is powered by Connected. Starts at 100MB for $9.99 -- I'm thinking of
switching. Anyway, if I want the backup to be fully integrated with
Quicken I guess I'll have to switch. As we already know, the old 10
digit Connected ID isn't recognized by Quicken 2007.


Posted by Craig Futterman on August 21, 2006, 11:39 am
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I noticed this as well.
The prices are much cheaper with the new service. With the Connected- Iron
Mountain service I was paying $79.95/ year for 100MB. With this new service
$49.95 per year for 1 GB.
I'm changing!
Of course the proof is in the pudding......
Craig



> Me too. I think I discovered the problem. Quicken has decided to take
> the backup gig into their own hands:
> http://quicken.intuit.com/online_backup.jhtml
>
> This looks different than the other Quicken-branded online backup that
> is powered by Connected. Starts at 100MB for $9.99 -- I'm thinking of
> switching. Anyway, if I want the backup to be fully integrated with
> Quicken I guess I'll have to switch. As we already know, the old 10
> digit Connected ID isn't recognized by Quicken 2007.
>



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