Online Banking - Bank Cancels Transaction

Posted by jaygreg on October 26, 2006, 3:49 pm

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I'm relatively new to OLB and am using Q2005 HB. MMy bank sent me a bill for
my lock box which I attempted to pay using their online service with Quicken
interface. Apparently they didn't recognize tehmselves; an issue with
addresses that really doesn't involve me. After two phone calls I was left
witht the impression they found their problem, would fix it, and I'd get
confirmation. Well it seems their "fix" was to merely cancel the transaction
with the suggestion they simply charge my account. When I told them I'd
prefer they handle it through online banking, they told me they already
cancelled the transaction... without notifying me. That leaves my little
entry with a "Sent" status that will never be confirmed. I paid again but
now I have to reverse that original entry somehow... or just delete it as I
would have done in the past before getting wired. Just how should I handle
this?

Posted by Gary on October 27, 2006, 9:40 pm

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> I'm relatively new to OLB and am using Q2005 HB. MMy bank sent me a bill

> for

> my lock box which I attempted to pay using their online service with

> Quicken

> interface. Apparently they didn't recognize tehmselves; an issue with

> addresses that really doesn't involve me. After two phone calls I was left

> witht the impression they found their problem, would fix it, and I'd get

> confirmation. Well it seems their "fix" was to merely cancel the

> transaction

> with the suggestion they simply charge my account. When I told them I'd

> prefer they handle it through online banking, they told me they already

> cancelled the transaction... without notifying me. That leaves my little

> entry with a "Sent" status that will never be confirmed. I paid again but

> now I have to reverse that original entry somehow... or just delete it as

> I

> would have done in the past before getting wired. Just how should I handle

> this?

Have you tried selecting the transaction in the registre, and the doing
Edit-->Transaction-->Void?

I don't use online banking through Quicken, but it's worth a shot.

Regards,

Gary

Posted by John Pollard on October 28, 2006, 10:00 pm

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> I'm relatively new to OLB and am using Q2005 HB. MMy bank sent

> me a bill for

> my lock box which I attempted to pay using their online

> service with Quicken

> interface. Apparently they didn't recognize tehmselves; an

> issue with

> addresses that really doesn't involve me. After two phone

> calls I was left

> witht the impression they found their problem, would fix it,

> and I'd get

> confirmation. Well it seems their "fix" was to merely cancel

> the transaction

> with the suggestion they simply charge my account. When I told

> them I'd

> prefer they handle it through online banking, they told me

> they already

> cancelled the transaction... without notifying me. That leaves

> my little

> entry with a "Sent" status that will never be confirmed. I

> paid again but

> now I have to reverse that original entry somehow... or just

> delete it as I

> would have done in the past before getting wired. Just how

> should I handle

> this?

Have you tried to delete the transaction from your register?

If that failed:

http://makeashorterlink.com/?B4C733F0E

--
John Pollard
First initial underscore Last name at mchsi dot com
Please reply to newsgroup

Posted by jaygreg on October 29, 2006, 12:17 pm

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The bank just confirmed thay "cancelled" my entry on their online banking
records and the latest download shows the balance varies from my register by
the exact amount of the check so I've disregarded the warning I got and
proceeded with the deletion of the original tranasaction. All now appears to
be well. Thanks for your help.

>> I'm relatively new to OLB and am using Q2005 HB. MMy bank sent

>> me a bill for

>> my lock box which I attempted to pay using their online

>> service with Quicken

>> interface. Apparently they didn't recognize tehmselves; an

>> issue with

>> addresses that really doesn't involve me. After two phone

>> calls I was left

>> witht the impression they found their problem, would fix it,

>> and I'd get

>> confirmation. Well it seems their "fix" was to merely cancel

>> the transaction

>> with the suggestion they simply charge my account. When I told

>> them I'd

>> prefer they handle it through online banking, they told me

>> they already

>> cancelled the transaction... without notifying me. That leaves

>> my little

>> entry with a "Sent" status that will never be confirmed. I

>> paid again but

>> now I have to reverse that original entry somehow... or just

>> delete it as I

>> would have done in the past before getting wired. Just how

>> should I handle

>> this?

> Have you tried to delete the transaction from your register?

> If that failed:

> http://makeashorterlink.com/?B4C733F0E

> --

> John Pollard

> First initial underscore Last name at mchsi dot com

> Please reply to newsgroup