Password problems between Quicken & Bank of America

Posted by JimCrowell on September 4, 2006, 1:30 pm

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After using Quicken (in various versions) to successfully connect with
BoA since 2002, I have had an "improper password" error message
(OL-334-A) several times over the past six weeks. I have reset the
password with BoA after having access locked and had been using the
same password for the last month. However, that password in Quicken is
now giving me an error message while I can still connect to the BoA
accounts via the web interface.

I have tried using the online center refresh method and have contacted
both BoA and Quicken with the resultant tech support personnel pointing
the finger at each other. Any help with others who have come accross
this problem would be greatly appreciated.

Posted by JimCrowell on September 4, 2006, 1:31 pm

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Adding the fact that I have also tried the deactivate/activate feature
to no avail.

Thanks in advance.

Posted by John Pollard on September 4, 2006, 1:39 pm

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> After using Quicken (in various versions) to successfully

> connect with

> BoA since 2002,

What version are currently using?

> I have had an "improper password" error message

> (OL-334-A) several times over the past six weeks. I have reset

> the

> password with BoA after having access locked and had been

> using the

> same password for the last month.

> However, that password in Quicken is

> now giving me an error message while I can still connect to

> the BoA

> accounts via the web interface.

Is it the same (334) error message you got before? If not, what
is the message, and its number?

> I have tried using the online center refresh method and have

> contacted

> both BoA and Quicken with the resultant tech support personnel

> pointing

> the finger at each other. Any help with others who have come

> accross

> this problem would be greatly appreciated.

Do you use One Step Update with BofA? Have you tried recreating
the pin vault? Print/Delete/Create.

--
John Pollard
First initial underscore Last name at mchsi dot com
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Posted by JimCrowell@gmail.com on September 5, 2006, 6:05 am

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> What version are currently using?

Q2006 Premier R4

> Is it the same (334) error message you got before?

Yup. Same each time.

> Do you use One Step Update with BofA?

Yes.

> Have you tried recreating the pin vault? Print/Delete/Create.

I don't use the PIN vault.

Posted by John Pollard on September 5, 2006, 10:22 am

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>> What version are currently using?

> Q2006 Premier R4

>> Is it the same (334) error message you got before?

> Yup. Same each time.

Once you get this message, it will not go away until you get
things straightened out with your fi. It means you - or
someone - made too many consecutive logon attempts with a wrong
user-id/pin-password. I think this error will usually be
preceeded by several OL-332 errors (assuming you were the party
making the incorrect logon attempts), which just means you
supplied the wrong user-id/pin-password. If you do that too
many times in a row (probably 3 times), you get locked out and
get the OL-334 error.

>> Do you use One Step Update with BofA?

> Yes.

>> Have you tried recreating the pin vault?

>> Print/Delete/Create.

> I don't use the PIN vault.

That's odd. I am unable to do a One Step Update without the use
of the Pin Vault. (Q2005 or Q2006).

I had a couple of password problems with BofA a month or so ago,
but they were caused by some testing I did which used an
incorrect pin and got me locked out at BofA ... then I ran into
BofA's newer pin/password requirements which obsoleted my old
pin. Once I provided an acceptable new pin, and stopped testing
with an invalid pin, I have had no problems.