Password problems between Quicken & Bank of America

Posted by JimCrowell@gmail.com on September 5, 2006, 11:32 am

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>If you do that too

> many times in a row (probably 3 times), you get locked out and

> get the OL-334 error.

The correct password was used and all the errors (indeed, 3X) happened
on one attempt to connect with BoA. It is indeed a weird happening.

> I had a couple of password problems with BofA a month or so ago,

> but they were caused by some testing I did which used an

> incorrect pin and got me locked out at BofA ... then I ran into

> BofA's newer pin/password requirements which obsoleted my old

> pin. Once I provided an acceptable new pin, and stopped testing

> with an invalid pin, I have had no problems.

The original problems, which necessitated the four password/PIN
changes, were indeed linked to the BoA site changes. This much they
admitted as being their responsibility. I haven't the foggiest as to
why it has cropped up again now.

Working around with web connect until BoA or Quicken tech support can
provide more information. Thanks for your (excellent, as usual) help on
this matter.

Posted by John Pollard on September 5, 2006, 12:10 pm

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> >If you do that too

>> many times in a row (probably 3 times), you get locked out

>> and

>> get the OL-334 error.

> The correct password was used and all the errors (indeed, 3X)

> happened

> on one attempt to connect with BoA. It is indeed a weird

> happening.

>> I had a couple of password problems with BofA a month or so

>> ago,

>> but they were caused by some testing I did which used an

>> incorrect pin and got me locked out at BofA ... then I ran

>> into

>> BofA's newer pin/password requirements which obsoleted my old

>> pin. Once I provided an acceptable new pin, and stopped

>> testing

>> with an invalid pin, I have had no problems.

> The original problems, which necessitated the four

> password/PIN

> changes, were indeed linked to the BoA site changes. This much

> they

> admitted as being their responsibility. I haven't the foggiest

> as to

> why it has cropped up again now.

> Working around with web connect until BoA or Quicken tech

> support can

> provide more information. Thanks for your (excellent, as

> usual) help on

> this matter.

Nuts, I just thought of something.

I did have another problem with BofA back in the middle of last
month; I can't remember if there was a specific error number or
what the error message was ... but I could not download to
Quicken, though I could log on to the BofA web site with the
same user-id/password.

It turns out the problem was that BofA will not allow you to
specify in Quicken, that you can view your BofA account at
Quicken.com. (I am reasonably certain this is a new "policy" on
BofA's part.)

Click the "Change Online Services" button on the Overview tab of
the account; uncheck "Check here to view your account on
Quicken.com" and see if that helps.

Posted by David In NH on September 5, 2006, 9:42 pm

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>> >If you do that too

>>> many times in a row (probably 3 times), you get locked out and

>>> get the OL-334 error.

One other possible explanation for the password error comes to mind. My wife
had been trying to manually enter her PIN when trying to log on to the BofA
site. It rejected her PIN. The reason for this was that she had memorized
her 4 digit PIN as letters since the numbers and letters coexist on the same
10-key pad at the bank. Of course, entering them on a computer keyboard, the
letters and numbers are unique. Entering the numbers themselves worked.

Not likely your problem but just something to keep in mind.

- Dave

Posted by JimCrowell@gmail.com on September 6, 2006, 4:56 am

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> Nuts, I just thought of something.

> I did have another problem with BofA back in the middle of last

> month; I can't remember if there was a specific error number or

> what the error message was ... but I could not download to

> Quicken, though I could log on to the BofA web site with the

> same user-id/password.

> It turns out the problem was that BofA will not allow you to

> specify in Quicken, that you can view your BofA account at

> Quicken.com. (I am reasonably certain this is a new "policy" on

> BofA's part.)

> Click the "Change Online Services" button on the Overview tab of

> the account; uncheck "Check here to view your account on

> Quicken.com" and see if that helps.

I reset the passcode again and, naturally, everything now works. I also
did uncheck the box as I too was getting a "could not update" certain
accounts that began around the same time (end of July) that the
problems started.