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Subject Author Date
Price Update Problems? Don in San Antonio 06-29-2007
Posted by sharx35 on July 1, 2007, 5:59 pm
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> bjn wrote:
>> wrote:
>>
>>> Don in San Antonio wrote:
>>>> I just downloaded mutual fund prices and got zero change. Further
>>>> investigation shows prices for tomorrow June 30 in price history.
>>>> Anyone else having this problem?
>>> I just updated month-end for my Canadian version of Quicken, and it has
>>> turned into a disaster.
>>> One of the stock quotes for today, Sat., June 30 (actually should be the
>>> same as for yesterday, Fri., June 29) was 10x actual value of $56.62 -
>>> showed as $566.20. Price quotes for previous 4 days were correct
>>> ($56.62).
>>> Even though I deleted the incorrect quote and replaced it, the Net Worth
>>> values continue to include the consequences of that incorrect quote, and
>>> validating or super-validating the file do not show any errors. Doing a
>>> FILE COPY does not correct the problem either.
>>>
>>> I have had more problems with this version of Quicken since I bought it
>>> earlier this year, than with any previous version over the past 15 yr.
>>>
>>> Any suggestions on what to try next.. other than getting rid of Quicken?
>>
>> I got back a note from Quicken customer disservice saying that the quote
>> problem will be fixed on Monday. I'm not saying I believe them, just that
>> I got a note from them.
>
> Thanks for the info
>
> After posting the previous message, I discovered that ALL Toronto TSX
> stock quotes for June 30 were 10x the Friday quotes - took a while to go
> through and manually delete and re-enter - Quotes for mutual funds
> appeared to be OK.
>
> Bruce


Why did you waste the time manually correcting them? By just waiting a day
or two or until the problem was resolved and THEN re-downloading them, the
problem would be solved without wasting your time with the manual tweaking.
WHY doesn't anyone HAVE to have new prices EVERY FUCKING DAY??




Posted by Don in San Antonio on July 1, 2007, 9:30 pm
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sharx35 said the following on 7/1/2007 4:59 PM:
>> bjn wrote:
>>> wrote:
>>>
>>>> Don in San Antonio wrote:
>>>>> I just downloaded mutual fund prices and got zero change. Further
>>>>> investigation shows prices for tomorrow June 30 in price history.
>>>>> Anyone else having this problem?
>>>> I just updated month-end for my Canadian version of Quicken, and it has
>>>> turned into a disaster.
>>>> One of the stock quotes for today, Sat., June 30 (actually should be the
>>>> same as for yesterday, Fri., June 29) was 10x actual value of $56.62 -
>>>> showed as $566.20. Price quotes for previous 4 days were correct
>>>> ($56.62).
>>>> Even though I deleted the incorrect quote and replaced it, the Net Worth
>>>> values continue to include the consequences of that incorrect quote, and
>>>> validating or super-validating the file do not show any errors. Doing a
>>>> FILE COPY does not correct the problem either.
>>>>
>>>> I have had more problems with this version of Quicken since I bought it
>>>> earlier this year, than with any previous version over the past 15 yr.
>>>>
>>>> Any suggestions on what to try next.. other than getting rid of Quicken?
>>> I got back a note from Quicken customer disservice saying that the quote
>>> problem will be fixed on Monday. I'm not saying I believe them, just that
>>> I got a note from them.
>> Thanks for the info
>>
>> After posting the previous message, I discovered that ALL Toronto TSX
>> stock quotes for June 30 were 10x the Friday quotes - took a while to go
>> through and manually delete and re-enter - Quotes for mutual funds
>> appeared to be OK.
>>
>> Bruce
>
>
> Why did you waste the time manually correcting them? By just waiting a day
> or two or until the problem was resolved and THEN re-downloading them, the
> problem would be solved without wasting your time with the manual tweaking.
> WHY doesn't anyone HAVE to have

new prices EVERY FUCKING DAY??
>
>
>
I think your last sentence should read "WHY does anyone need new prices
every day?"
In answer to that question I would reply, Why not? Is it too much to
expect correct prices to be available every day?

Posted by sharx35 on July 2, 2007, 2:06 am
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> sharx35 said the following on 7/1/2007 4:59 PM:
>>> bjn wrote:
>>>> On Sat, 30 Jun 2007 09:00:28 -0400, Bruce bowman
>>>> wrote:
>>>>
>>>>> Don in San Antonio wrote:
>>>>>> I just downloaded mutual fund prices and got zero change. Further
>>>>>> investigation shows prices for tomorrow June 30 in price history.
>>>>>> Anyone else having this problem?
>>>>> I just updated month-end for my Canadian version of Quicken, and it
>>>>> has turned into a disaster.
>>>>> One of the stock quotes for today, Sat., June 30 (actually should be
>>>>> the same as for yesterday, Fri., June 29) was 10x actual value of
>>>>> $56.62 - showed as $566.20. Price quotes for previous 4 days were
>>>>> correct ($56.62).
>>>>> Even though I deleted the incorrect quote and replaced it, the Net
>>>>> Worth values continue to include the consequences of that incorrect
>>>>> quote, and validating or super-validating the file do not show any
>>>>> errors. Doing a FILE COPY does not correct the problem either.
>>>>>
>>>>> I have had more problems with this version of Quicken since I bought
>>>>> it earlier this year, than with any previous version over the past 15
>>>>> yr.
>>>>>
>>>>> Any suggestions on what to try next.. other than getting rid of
>>>>> Quicken?
>>>> I got back a note from Quicken customer disservice saying that the
>>>> quote
>>>> problem will be fixed on Monday. I'm not saying I believe them, just
>>>> that I got a note from them.
>>> Thanks for the info
>>>
>>> After posting the previous message, I discovered that ALL Toronto TSX
>>> stock quotes for June 30 were 10x the Friday quotes - took a while to go
>>> through and manually delete and re-enter - Quotes for mutual funds
>>> appeared to be OK.
>>>
>>> Bruce
>>
>>
>> Why did you waste the time manually correcting them? By just waiting a
>> day or two or until the problem was resolved and THEN re-downloading
>> them, the problem would be solved without wasting your time with the
>> manual tweaking. WHY doesn't anyone HAVE to have
>
> new prices EVERY FUCKING DAY??
>>
>>
>>
> I think your last sentence should read "WHY does anyone need new prices
> every day?"
> In answer to that question I would reply, Why not? Is it too much to
> expect correct prices to be available every day?

Well, based on your experience, MY experience and that of many others, yes,
it is too much to expect of Quicken.





Posted by Oilcan on July 2, 2007, 10:27 pm
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You have such low expectations. I do think it is reasonable to receive
daily price updates. I have one stock investment that goes back to May 1976
and I have all of the quotes in Quicken - yes some had to be imported.

The first thing is Intuit passes on to Quicken customers the prices the
receive. They don't gather these quotes, but they are provided to them by a
vendor.

I work for a Fortune 10 company that receives numerous of data feeds. There
are only a limited number of vendors - just visit a dozen or so financial
sites and you will get a short list of them. My company, like Intuit, has
numerous data problems daily. It so fun to deal with incorrect credit
exposure, risk exposure and the manual corrections when the overnight files
have problems. While I deal with commodity prices, it really is no
different then stock quotes.

Intuit / Quicken seems proactive in monitoring this and getting a quick
resolution. However - as the saying goes "garbage in = garbage out".
Remember that we get this service included with our $30 to $80 price of the
software.
>
>> sharx35 said the following on 7/1/2007 4:59 PM:
>>>> bjn wrote:
>>>>> On Sat, 30 Jun 2007 09:00:28 -0400, Bruce bowman
>>>>> wrote:
>>>>>
>>>>>> Don in San Antonio wrote:
>>>>>>> I just downloaded mutual fund prices and got zero change. Further
>>>>>>> investigation shows prices for tomorrow June 30 in price history.
>>>>>>> Anyone else having this problem?
>>>>>> I just updated month-end for my Canadian version of Quicken, and it
>>>>>> has turned into a disaster.
>>>>>> One of the stock quotes for today, Sat., June 30 (actually should be
>>>>>> the same as for yesterday, Fri., June 29) was 10x actual value of
>>>>>> $56.62 - showed as $566.20. Price quotes for previous 4 days were
>>>>>> correct ($56.62).
>>>>>> Even though I deleted the incorrect quote and replaced it, the Net
>>>>>> Worth values continue to include the consequences of that incorrect
>>>>>> quote, and validating or super-validating the file do not show any
>>>>>> errors. Doing a FILE COPY does not correct the problem either.
>>>>>>
>>>>>> I have had more problems with this version of Quicken since I bought
>>>>>> it earlier this year, than with any previous version over the past 15
>>>>>> yr.
>>>>>>
>>>>>> Any suggestions on what to try next.. other than getting rid of
>>>>>> Quicken?
>>>>> I got back a note from Quicken customer disservice saying that the
>>>>> quote
>>>>> problem will be fixed on Monday. I'm not saying I believe them, just
>>>>> that I got a note from them.
>>>> Thanks for the info
>>>>
>>>> After posting the previous message, I discovered that ALL Toronto TSX
>>>> stock quotes for June 30 were 10x the Friday quotes - took a while to
>>>> go through and manually delete and re-enter - Quotes for mutual funds
>>>> appeared to be OK.
>>>>
>>>> Bruce
>>>
>>>
>>> Why did you waste the time manually correcting them? By just waiting a
>>> day or two or until the problem was resolved and THEN re-downloading
>>> them, the problem would be solved without wasting your time with the
>>> manual tweaking. WHY doesn't anyone HAVE to have
>>
>> new prices EVERY FUCKING DAY??
>>>
>>>
>>>
>> I think your last sentence should read "WHY does anyone need new prices
>> every day?"
>> In answer to that question I would reply, Why not? Is it too much to
>> expect correct prices to be available every day?
>
> Well, based on your experience, MY experience and that of many others,
> yes, it is too much to expect of Quicken.
>
>
>
>


Posted by bjn on July 3, 2007, 8:28 am
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>Remember that we get this service included with our $30 to $80 price of the
>software.

Oh please....

How much does the service cost Intuit? How many copies of Quicken are
sold? What is the cost of the service per copy of Quicken? Probably some
very small portion of the cost of the program.

It is a financial management program. Pennies matter. We're not playing
horeshoes here.

Intuit needs to get it right, and fix their attitude when they don't.

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