Prudential 401k

Posted by Tom Clark on January 3, 2009, 11:02 am

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This institution recently revised it's logon format... After making the
appropriate changes in my Q2006D file I attempted to download transactions.
The download fails and reports the institution can not find the account...
In the error message the account number is reported but is missing one
character in the six digit plan number... I've verified the number is
complete and correct in my Q file.... Has anyone else experienced this
problem with Prudential ?

Posted by bjn on January 6, 2009, 9:07 am

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wrote:

>This institution recently revised it's logon format... After making the

>appropriate changes in my Q2006D file I attempted to download transactions.

>The download fails and reports the institution can not find the account...

>In the error message the account number is reported but is missing one

>character in the six digit plan number... I've verified the number is

>complete and correct in my Q file.... Has anyone else experienced this

>problem with Prudential ?

I had similar difficulties setting up my 401K account at Prudential in
Q2008.

A quick call to Prudential's customer service got it working.