Q 2007 Dlx for Vista - Unable to complete the lock process.

Posted by Arthur Matz on April 21, 2007, 6:29 pm

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I tried to install it from a CD they mailed me that you had to purchase a
lock key to install. The lock key (I purchased) they sent me would not
activate the greyed out "Next" button to install. They sent me a standard
Install CD (no lock key) needed and it installed, but when I launch the Q
installed, it gives the following pop-up window with "Quicken is unable to
complete the unlock process. Please use the Help Menu, select enter Unlock
Code and click Continue to return to Shop Intuit and try again.".
The only thing I can do is click "OK' or close the popup window. But, it
comes back up if I do. I have to manually end Q manually thru the task
manager. I've uninstalled Q and installed it again. Same errors.
I uninstalled it using Windows Install cleanup. And re-installed it. Same
error.
I tied Qcleanui.exe, same error.

Anyone have the same problem and found a solution? Quicken techical help is
no help, phone nor chat.

Art

Posted by XS11E on April 23, 2007, 8:49 pm

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> I tried to install it from a CD they mailed me that you had to

> purchase a

> lock key to install. The lock key (I purchased) they sent me would

> not activate the greyed out "Next" button to install. They sent me

> a standard Install CD (no lock key) needed and it installed, but

> when I launch the Q installed, it gives the following pop-up

> window with "Quicken is unable to complete the unlock process.

> Please use the Help Menu, select enter Unlock Code and click

> Continue to return to Shop Intuit and try again.". The only thing

> I can do is click "OK' or close the popup window. But, it comes

> back up if I do. I have to manually end Q manually thru the task

> manager. I've uninstalled Q and installed it again. Same errors.

> I uninstalled it using Windows Install cleanup. And re-installed

> it. Same error.

> I tied Qcleanui.exe, same error.

Try this:
1. Do an install as much as is possible using the one without the lock
key.

2. Now use Control Panel/Programs and Features to delete Quicken.

3. Start/search and find any file on your Vista drive (Drive C: on my
computer) with either Quicken or Intuit in the name.

4. Run regedit and back up your registry

5. Run regedit, search for Intuit and delete every related key and
search for Quicken and delete every related key. Be careful, go slowly
and be sure you make no mistakes!

Now reboot. Quicken should be removed and you can start to install all
over again.

Good luck, I had to do the above multiple times to satisfy the support
people at Quicken, none of which had anything to do with my problem, I
had to solve the problem by myself.

> Quicken techical help is no help, phone nor chat.

Amen to that! All they're capable of doing is either reading or
emailing you bits of the help file, worthless stuff you've already
tried before. Nobody there seems familiar with either Vista OR
Quicken.... <sigh>

Posted by XS11E on April 23, 2007, 10:33 pm

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>> Quicken techical help is no help, phone nor chat.

> Amen to that! All they're capable of doing is either reading or

> emailing you bits of the help file, worthless stuff you've already

> tried before. Nobody there seems familiar with either Vista OR

> Quicken.... <sigh>

Just got an email I need to share to show that all tech support isn't
bad.

My problem with Quicken turned out to be a conflict between Quicken
Billminder and Logitech's SetPoint Software for Vista 64 that prevented
Billminder from opening.

The Logitech people made several suggestions but I finally had to
remove the software. Just now I received an email from Logitech
support that they were rewriting the SetPoint software to eliminate
conflict issues and other bugs. They also said I'm on a notification
list and they'll let me know as soon as the updated software becomes
available.

IMAGINE THAT! They admit there's a problem and they say they'll fix
it!

It's nice to know some companies still take care of their customers,
isn't it?

Posted by Arthur Matz on April 26, 2007, 6:24 pm

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Thanks xs11e, I'll try that. I did find the same solution you mention in Q
techsupport forum (perhaps it was your post). I'll give it a try.
I'll be careful with the registry, as I know it is a critical file for
windows.

Art

>> I tried to install it from a CD they mailed me that you had to

>> purchase a

>> lock key to install. The lock key (I purchased) they sent me would

>> not activate the greyed out "Next" button to install. They sent me

>> a standard Install CD (no lock key) needed and it installed, but

>> when I launch the Q installed, it gives the following pop-up

>> window with "Quicken is unable to complete the unlock process.

>> Please use the Help Menu, select enter Unlock Code and click

>> Continue to return to Shop Intuit and try again.". The only thing

>> I can do is click "OK' or close the popup window. But, it comes

>> back up if I do. I have to manually end Q manually thru the task

>> manager. I've uninstalled Q and installed it again. Same errors.

>> I uninstalled it using Windows Install cleanup. And re-installed

>> it. Same error.

>> I tied Qcleanui.exe, same error.

> Try this:

> 1. Do an install as much as is possible using the one without the lock

> key.

> 2. Now use Control Panel/Programs and Features to delete Quicken.

> 3. Start/search and find any file on your Vista drive (Drive C: on my

> computer) with either Quicken or Intuit in the name.

> 4. Run regedit and back up your registry

> 5. Run regedit, search for Intuit and delete every related key and

> search for Quicken and delete every related key. Be careful, go slowly

> and be sure you make no mistakes!

> Now reboot. Quicken should be removed and you can start to install all

> over again.

> Good luck, I had to do the above multiple times to satisfy the support

> people at Quicken, none of which had anything to do with my problem, I

> had to solve the problem by myself.

>> Quicken techical help is no help, phone nor chat.

> Amen to that! All they're capable of doing is either reading or

> emailing you bits of the help file, worthless stuff you've already

> tried before. Nobody there seems familiar with either Vista OR

> Quicken.... <sigh>

Posted by XS11E on April 28, 2007, 1:25 pm

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> Thanks xs11e, I'll try that. I did find the same solution you

> mention in Q techsupport forum (perhaps it was your post). I'll

> give it a try. I'll be careful with the registry, as I know it is

> a critical file for windows.

Good luck, please let us know if it worked for you.