Q 2007 H&B, data missing

Posted by jhewitt on June 15, 2007, 1:05 pm

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I use Q 2007 with multi currency support.
I have a bank account in Can. Dollars.

I entered 20 or 30 direct debit transactions in the account for the
period Dec. 2006 / Jan. 2007.
weeks later, I reconciled the account with the Bank's statement.
Including each and everyone of the direct debit items I had entered.

Now I cannot find any of those direct debit entries. NOT ONE!
[ It's as if, there's a filter that is 'hiding' all of those entries.]
Other data for that period, like pension deposits, bank interest and
bank charges are displayed.

What happened to all of that data I entered - reconciled data?
How can I view the data? Where can I 'find' them?

Any help, advise, much appreciated.

Thanks.
John Hewitt, Malaga, Spain

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Posted by John Pollard on June 15, 2007, 3:28 pm

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jhewitt@arrakis.es wrote:

> I use Q 2007 with multi currency support.

> I have a bank account in Can. Dollars.

> I entered 20 or 30 direct debit transactions in the account

> for the

> period Dec. 2006 / Jan. 2007.

> weeks later, I reconciled the account with the Bank's

> statement.

> Including each and everyone of the direct debit items I had

> entered.

> Now I cannot find any of those direct debit entries. NOT ONE!

> [ It's as if, there's a filter that is 'hiding' all of those

> entries.]

I assume you are aware that you *can* "filter" transactions in
your Quicken account register? If you have told Quicken to
"filter" the transactions in that register, you should see the
filter conditions on the row above the headings for the
register. If you "Close" the filter, filtered transactions
should reappear.

> Other data for that period, like pension deposits, bank

> interest and

> bank charges are displayed.

> What happened to all of that data I entered - reconciled data?

> How can I view the data? Where can I 'find' them?

The most frequent way that users "lose" date is to sort their
register in a sequence other than by Transaction Date: the
transactions are still in the register, but do not appear where
exepected. Left click on the word "Date" in the heading row to
insure that the register is sorted by Transaction Date.
[Clicking on register headings generally sorts on that column,
but other sequences are available: see the "View" register
menu.]

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John Pollard
First initial underscore Last name at mchsi dot com
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Posted by jhewitt on June 16, 2007, 10:31 am

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wrote:

>> [ It's as if, there's a filter that is 'hiding' all of those

>> entries.]

>I assume you are aware that you *can* "filter" transactions in

>your Quicken account register? If you have told Quicken to

>"filter" the transactions in that register, you should see the

>filter conditions on the row above the headings for the

>register. If you "Close" the filter, filtered transactions

>should reappear.

Yes. But to be sure, I turned the filter on, looked, and then turned
it back off and looked agin, No change.

>The most frequent way that users "lose" date is to sort their

>register in a sequence other than by Transaction Date: the

>transactions are still in the register, but do not appear where

>exepected. Left click on the word "Date" in the heading row to

>insure that the register is sorted by Transaction Date.

>[Clicking on register headings generally sorts on that column,

>but other sequences are available: see the "View" register

>menu.]

Hmm, did that also. However my entries are kept in "date order".

You know, I am beginning to wonder....
About two months ago [I think], I found a reccomended upgrade to
H&B2007 on the Quicken web site. I downloaded it and applied it to my
program.
Could that have caused this problem???
John Hewitt, Malaga, Spain

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Posted by Jim Jensen on June 16, 2007, 1:58 pm

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jhewitt@arrakis.es wrote:

>> I assume you are aware that you *can* "filter" transactions in

>> your Quicken account register? If you have told Quicken to

>> "filter" the transactions in that register, you should see the

>> filter conditions on the row above the headings for the

>> register. If you "Close" the filter, filtered transactions

>> should reappear.

> Yes. But to be sure, I turned the filter on, looked, and then turned

> it back off and looked agin, No change.

Have you tried running reports? For example, if one of the missing
direct debits was a purchase from Home Depot, run a transaction report
to include all dates with Payee as Home Depot. If the missing debit
appears on the report, you can track it down.

Posted by 200523 on June 16, 2007, 5:00 pm

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