Q-2007 on Vista - continuous prompt for data file


Q-2007 on Vista - continuous prompt for data file

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Subject

Author

Date

Q-2007 on Vista - continuous prompt for data file

Andrew Shaw

12-06-2007

Re: Q-2007 on Vista - continuous prompt for data f...

R. C. White

12-06-2007

Posted by Andrew Shaw on December 6, 2007, 9:31 pm

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Hi,

I have Quicken Personal Plus 2007 installed on Vista Business. I
installed Quicken using my Vista login which is in the Administrators group.

My issue is that every time I open Quicken I get 2 dialogs as follows:
1) asks me if I'm new to Quicken or already a user.
- I select "already a Quicken user".
2) then asks if I want to Open a file on this computer, start from
scratch, &c
- I select "Open a file on this computer", I navigate to where my
data file is and then I'm away and its all good.

My problem is that I have to go through this exercise every time I open
Quicken, not just the first time. Obviously these details aren't getting
saved where they're supposed to (Registry? / some data file somewhere?)
and that smacks of Administrator/permissions issues.

When I installed it I let it upgrade my data files from my previous
version of Quicken (2005) and it all "seemed" to go fine - there were no
error messages.

I could try uninstalling and re-installing from scratch, but I'd rather
see if there's a simpler fix before I try that.

Any ideas would be greatly appreciated!

Thanks,

Andrew

Posted by R. C. White on December 6, 2007, 10:09 pm

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Hi, Andrew.

If you use Windows Explorer to navigate to the folder where your data file
is and click on Andrew.qdf (or whatever your filename is), does Quicken open
with your data loaded?

My shortcut just points to the qw.exe file and it always starts up with my
data file. If I right-click on the shortcut and choose Run as
Administrator, the only difference I see is that I have to provide the
Administrator password. But then, I've never used Personal Plus, so I don't
know if it is different. Is that a non-US version of Quicken?

> and that smacks of Administrator/permissions issues.

I agree. Vista protects certain folders (C: and C:Program Files, for
example), but some programs still try to write their executable or data
files there. Could this be an issue with your Quicken installation?

RC
--
R. C. White, CPA
San Marcos, TX
(Retired. No longer licensed to practice public accounting.)
rc@grandecom.net
Microsoft Windows MVP
(Currently running Quicken 2008 Deluxe in Vista Ultimate x64)

> Hi,

> I have Quicken Personal Plus 2007 installed on Vista Business. I installed

> Quicken using my Vista login which is in the Administrators group.

> My issue is that every time I open Quicken I get 2 dialogs as follows: 1)

> asks me if I'm new to Quicken or already a user.

> - I select "already a Quicken user".

> 2) then asks if I want to Open a file on this computer, start from

> scratch, &c

> - I select "Open a file on this computer", I navigate to where my data

> file is and then I'm away and its all good.

> My problem is that I have to go through this exercise every time I open

> Quicken, not just the first time. Obviously these details aren't getting

> saved where they're supposed to (Registry? / some data file somewhere?)

> and that smacks of Administrator/permissions issues.

> When I installed it I let it upgrade my data files from my previous

> version of Quicken (2005) and it all "seemed" to go fine - there were no

> error messages.

> I could try uninstalling and re-installing from scratch, but I'd rather

> see if there's a simpler fix before I try that.

> Any ideas would be greatly appreciated!

> Thanks,

> Andrew

Posted by Andrew Shaw on December 6, 2007, 10:44 pm

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Hi RC,

Thanks for replying.....

> If you use Windows Explorer to navigate to the folder where your data

> file is and click on Andrew.qdf (or whatever your filename is), does

> Quicken open with your data loaded?

Excellent thought - I get the same results. Double clicking my data file
fires up Quicken, but then hits me with the same 2 prompts.

> My shortcut just points to the qw.exe file and it always starts up with

> my data file. If I right-click on the shortcut and choose Run as

> Administrator, the only difference I see is that I have to provide the

> Administrator password. But then, I've never used Personal Plus, so I

> don't know if it is different. Is that a non-US version of Quicken?

I guess it must be - I'm in Australia and Personal Plus is just the
standard vanilla version of Quicken with some extra functionality for
tax and shares tracking I think.

>> and that smacks of Administrator/permissions issues.

> I agree. Vista protects certain folders (C: and C:Program Files, for

> example), but some programs still try to write their executable or data

> files there. Could this be an issue with your Quicken installation?

Another thought has occurred to me....
My data file is stored on a network drive on a NAS device I have.
The directory is mapped using a UNC type mapping, no drive letter.
ie \N5200DataQuicken Data <not exact path, but that illustrates the
point>

I might try moving the file to a local drive on my PC and see if that
fixes it, but if it does it seems to defeat the purpose of having all my
data stored safely on a RAIDed NAS device!!

> RC

Andrew

Posted by Andrew Shaw on December 6, 2007, 11:31 pm

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Andrew Shaw wrote:

> I might try moving the file to a local drive on my PC and see if that

> fixes it, but if it does it seems to defeat the purpose of having all my

> data stored safely on a RAIDed NAS device!!

OK, progress - of sorts.

I copied my data files to a local directory on the machine that Quicken
runs on and that seems to have cured the problem. (or at least its
changed the behaviour!)

After pointing Quicken to the data files on the local drive after firing
it up, and then closing it down again - a subsequent invocation didn't
nag me for file locations or about being a new or existing user anymore.
It then nagged me for registration details which I did ages ago so at
least the behaviour has changed.

It now appears to be a problem with Quicken locating data files on UNC
mapped network drives.

Has anyone come across this issue in the past?

Regards,

Andrew

Posted by R. C. White on December 6, 2007, 11:57 pm

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Hi, Andrew.

Congratulations on your progress - of sorts. ;^}

We may be at the limits of my ability to help. I know nothing of Personal
Plus, but my guess is that this is not where the problem lies.

As I often say, I'm one guy with one computer and no net but the Internet.
I've seen UNC and NAS and such things mentioned, but have only the vaguest
of ideas about how to work with them. But there are others here who should
be able to help. My guess is that you are on the right track.

RC
--
R. C. White, CPA
San Marcos, TX
(Retired. No longer licensed to practice public accounting.)
rc@grandecom.net
Microsoft Windows MVP
(Currently running Quicken 2008 Deluxe in Vista Ultimate x64)

> Andrew Shaw wrote:

>> I might try moving the file to a local drive on my PC and see if that

>> fixes it, but if it does it seems to defeat the purpose of having all my

>> data stored safely on a RAIDed NAS device!!

> OK, progress - of sorts.

> I copied my data files to a local directory on the machine that Quicken

> runs on and that seems to have cured the problem. (or at least its changed

> the behaviour!)

> After pointing Quicken to the data files on the local drive after firing

> it up, and then closing it down again - a subsequent invocation didn't nag

> me for file locations or about being a new or existing user anymore. It

> then nagged me for registration details which I did ages ago so at least

> the behaviour has changed.

> It now appears to be a problem with Quicken locating data files on UNC

> mapped network drives.

> Has anyone come across this issue in the past?

> Regards,

> Andrew

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