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Posted by Pierre on September 24, 2006, 8:18 am
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John Pollard wrote:
> I had a similar problem with Q2005, though I did not determine
> that there was any underlying error message (makes sense to me
> that there would have been, I just never saw any sign of it).
> Despite my certainty that it had to be data corruption, I
> finally fixed the problem by reinstalling Quicken. If you
> attempt that, you may want to use "qcleanui.exe" on the Quicken
> CD to uninstall Quicken (have it check for remnants of Q2006
> while you're at it.).
>Thank you John, will try a reinstall this week.
>Regards.
>Pierre
Uninstalled Q07, tried to run qcleanui.exe, got an error saying it
couldn't identify the version to uninstall. Proceeded with a
reinstall; it launched the latest data set without having to restore
the file. Still kicks me out when clicking on snapshots, or calendar.
Cannot view report.
Any more ideas before I contact tech support?
Thanks.
Pierre
error message remains the same:
>>Quicken has encountered a problem and needs to close. You may lose
the data you recently entered. We're sorry for this inconvenience.
You can look at the error report that Quicken created about this
problem, then chose to send it to Quicken through a secure SSL Internet
connection. The process is private and fast. The report will help us
imrove the Quicken product. Click HELP for more details about this
problem and to review information about our privacy policy.
VIEW REPORT
Error code 6989.
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