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Posted by Jerry Boyle on January 24, 2008, 11:09 pm
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>> I am having this problem with Quicken 2008, R6, running under Vista 32
>> bit, SP1 beta, 2 Gig memory, core 2 duo 2.0 gighz; usually I am
>> running FIrefox and other programs at the same time, but Quicken seems
>> to be the culprit. It isn't consistent, however. When it happens, the
>> system is pretty much locked up, so I can't even get to the task
>> manager to see what is hogging the system, but Google taskbar showed
>> the memory being filled (usually it is half unused).
>>
>> Jerry Boyle wrote:
>> > For the last couple of weeks Quicken 2008 H&B has been intermittently
>> > gobbling up all my available memory then failing. It usually happens
>> > after
>> > I've exited Quicken and all Quicken windows have disappeared from the
>> > screen; qw.exe keeps running and in a minute or two, after having
>> > gobbled up
>> > over 1.6G of memory, it aborts. Occasionally it gobbles all memory and
>> > apparently terminates normally. Except for Quicken Help (now fixed) I
>> > haven't noticed any other problems.
>>
>> > I'm running Windows Vista and both Quicken and Windows have all the
>> > latest
>> > patches.
>>
>> > I've run Validate and Super Validate, renamed my Price History file,
>> > and
>> > tried my 12/5 Quicken backup file (the date I installed Q08) but the
>> > problem
>> > still occurs. If I don't get any better suggestions, I'll reinstall
>> > Quicken
>> > tomorrow.
>>
>> > It may be unrelated but for some reason I have both AnswerWorks 4.0 and
>> > 5.0
>> > folders. Perhaps because I previously ran Quicken 2006 H&B on this
>> > machine?
>>
>> > Any suggestions?
>>
>> > Jerry
>
> Some further information: I tried running Quicken as before, but with
> the Task Manager already showing the processes, and sure enough when I
> quit Quicken, qw.exe continues to run, but now increasing its memory
> consumption rapidly. I was able to kill it from the task manager,
> though.
Same problem and workaround as I had.
I can confirm that qw.exe was the culprit, that the error occurred when
exiting Quicken and that *for me* the error disappeared *the very moment*
Q08 H&B R6 was installed; it has not recurred.
As I feared, however, it now looks like it's a random error that wasn't
addressed by R6 but which just disappeared by luck on my machine.
I'm not totally convinced the problem is even in the code for the Quicken
program, but I never found out its cause.
Here are my only suggestions:
(1) In Task Manager, before you kill qw.exe, right-click on it and select
Create Core Dump. Then see if you can get someone at Intuit, Microsoft or
your computer manufacturer's tech support to analyze the dump.
My *Intuit*ion says to start with Intuit :-) Microsoft and your computer
manufacturer probably won't be able to analyze the parts of the dump
associated with Quicken, but they might be able to tell if it's in a system
module and that might be enough of a clue to diagnose the cause.
(2) If you are notified of any new Q08 updates while Quicken is running,
accept the update but then exit Quicken and kill qw.exe before you click
"Next" in the Quicken Update Manager window - if qw.exe is still running
when the Update Manager tries [unsuccessfully] to terminate it, the update
will fail.
Please post back it you find out what's causing this.
Hope this helps,
Jerry
P.S. You wouldn't happen to have a Dell XPS series computer would you? My
primary suspects, in addition to Quicken, were the XPS system, Apple
QuickTime, A Java Internet Explorer add-on, Windows Media Player and Norton
Internet Security 2007.
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