|
Posted by John Pollard on March 5, 2007, 11:05 am
Please log in for more thread options
mccrew@gmail.com wrote:
> I am using Quicken 2004, and am using the online features
> to download transactions from multiple financial
> institutions. (At least until they cut us off here in
> another month, grrrrr.)
>
> Downloads from financial institution A work normally.
>
> In the same session, available transactions from
> financial institution B do not download. There are no
> errors displayed in the Online Update Summary screen,
> only the dreaded "No transactions to review."
> This has
> been the case since 1/31/2007, making me wonder if
> something on the server side expired at the end of
> January.
Is this a credit card account?
> Is there any troubleshooting techniques that can be done
> on the client side to rule in or rule out client
> problems?
You can Deactivate the account for "transaction download"; then
Activate it again (only "Activate" if it is a One Step Download
type account). (This might get you some transactions that were
already downloaded. It may be a good idea to backup before
this, and restore if you don't like the results.)
> Are there log files that I can look at?
Following a download from FI B, open the OFXlog (probably in
Word where you can do some minor reformatting to make it easier
to read), and look for your transactions.
Help > Product and Customer Support > OFXlog
Then "Save as" if you want to view it in a word processor (and
keep from eventually getting overwritten by subsequent
downloads).
If you need help deciphering, you can download the OFX specs to
a pdf file for free (or possibly ask here); Google for the OFX
home page.
--
John Pollard
First initial underscore Last name at mchsi dot com
Please reply to newsgroup
| 
Yahoo! 
Google 
Windows Live 
del.icio.us 
digg 
Netscape 
XML Sitemap