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Posted by Steve Koterski on February 12, 2007, 4:33 pm
Please log in for more thread options wrote:
>skoterski@earthlink.net says...
>> On Sat, 10 Feb 2007 10:54:46 -0500, Steve Koterski
>>
>> >I had a catastrophic computer failure. Bought a new computer.
>> >Installed Quicken 2005 on this new machine. The only copy of my old
>> >Quicken database was from August 2006. Quicken seems to work, but
>> >cannot use BillPay.
>> >
>> >Create a online payment transaction for an online payee that had
>> >worked before. On clicking Send button for an online transaction, the
>> >One Step Update dialog box appears. The transaction appears in the
>> >Financial Institutions box and the data for the transaction looks
>> >correct. I enter my PIN in the PIN field, the same PIN I have been
>> >using with Quicken BillPay for years. I click the Update Now button.
>> >
>> >The update status dialog box appears and then disappears after a
>> >couple seconds. The Online Update Summary window then appears. There
>> >is a bright red bar near the top with the text "Errors and Messages in
>> >the last 15 minutes." The bar does nothing when clicked and the only
>> >error below it is for Quotes. The error says "User canceled
>> >operation." The status for financial institutions says "Online
>> >payments updated."
>> >
>> >However, the transaction in the Bills and Scheduled Transactions
>> >window still has the Send button. If I attempt to close Quicken or
>> >open another database, a message box appears with the text "You have
>> >online payments to send. Do you want to send them before closing the
>> >file?" If I click the Yes button, an attempt to send the transaction
>> >is made again, exactly as described above and with the same failure.
>> >
>> >Stats:
>> > Quicken Windows 2005 Deluxe
>> > Windows XP with SP2
>> > Available memory 1.3GB
>> > Working as Admin user (personal computer with no other users)
>> > HP Pavilion a1657c
>> > Norton Internet Security 2006
>> > Comcast broadband (working for all other purposes)
>> >
>> >Thanks for any help or advice anyone can provide.
>>
>> Interestingly, I can download quotes—if I have no online payment
>> transactions queued up. So the problem is not the download quotes
>> mechanism.
>>
>> This also means that Quicken is capable of connecting to the Internet.
>> It's just having a problem interacting with BillPay.
>>
>> I was also able to make online payments directly from the BillPay
>> online interface. I invoked this with the Quicken Bill Pay button in
>I know this may/probably won't help because you only have the one
>backup... But, I had the exact same situation two nights ago and called
>Billpay. Guy was very nice and helped me verify my Billpay was working
>ok..as you already know yours is... Turned out to be file corruption on
>my machine. I restored from a very recent backup and all was well. In
>your case I'm not sure. You may be able to get the file "cleansed" as he
>called it. If that's the case he'll probably tell you it's a software
>issue and you'll need to call them. He was telling me this until I asked
>about a restore...he said that might work instead and it did. He didn't
>suggest it at first because he said restoring a backup might give me
>"gaps" in the register...
>
>Anyway, I hope somehow that helps. Billpay folks seem to be really nice
>people. Quicken software folks (separate entity) are another matter...
>Quicken is a "necessary evil" for me.
>
>I miss Checkfree...
That was the BillPay answer to my email request to their support: it's
a Quicken issue and I need to contact them. <sigh>
Thanks for your input.
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