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Posted by Steve Koterski on February 13, 2007, 3:45 pm
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wrote:
>Steve Koterski wrote:
>> On Sat, 10 Feb 2007 10:54:46 -0500, Steve Koterski
>>
>>> I had a catastrophic computer failure. Bought a new
>>> computer. Installed Quicken 2005 on this new machine.
>>> The only copy of my old Quicken database was from August
>>> 2006. Quicken seems to work, but cannot use BillPay.
>>>
>>> Create a online payment transaction for an online payee
>>> that had worked before. On clicking Send button for an
>>> online transaction, the One Step Update dialog box
>>> appears. The transaction appears in the Financial
>>> Institutions box and the data for the transaction looks
>>> correct. I enter my PIN in the PIN field, the same PIN I
>>> have been using with Quicken BillPay for years. I click
>>> the Update Now button.
>>>
>>> The update status dialog box appears and then disappears
>>> after a couple seconds. The Online Update Summary window
>>> then appears. There is a bright red bar near the top
>>> with the text "Errors and Messages in the last 15
>>> minutes." The bar does nothing when clicked and the only
>>> error below it is for Quotes. The error says "User
>>> canceled operation." The status for financial
>>> institutions says "Online payments updated."
>>>
>>> However, the transaction in the Bills and Scheduled
>>> Transactions window still has the Send button. If I
>>> attempt to close Quicken or open another database, a
>>> message box appears with the text "You have online
>>> payments to send. Do you want to send them before
>>> closing the file?" If I click the Yes button, an attempt
>>> to send the transaction is made again, exactly as
>>> described above and with the same failure.
>>>
>>> Stats:
>>> Quicken Windows 2005 Deluxe
>>> Windows XP with SP2
>>> Available memory 1.3GB
>>> Working as Admin user (personal computer with no other
>>> users)
>>> HP Pavilion a1657c
>>> Norton Internet Security 2006
>>> Comcast broadband (working for all other purposes)
>>>
>>> Thanks for any help or advice anyone can provide.
>>
>> Interestingly, I can download quotes-if I have no online
>> payment transactions queued up. So the problem is not the
>> download quotes mechanism.
>>
>> This also means that Quicken is capable of connecting to
>> the Internet. It's just having a problem interacting with
>> BillPay.
>>
>> I was also able to make online payments directly from the
>> BillPay online interface. I invoked this with the Quicken
>> Bill Pay button in the Cash Flow Center. So I know that
>> my BillPay account works and is not the problem.
>
>You could try a couple of things.
>
>Delete all the Quicken online payment instructions that haven't
>been transmitted; then Deactivate the account for billpay and
>reactivate it.
>
>Alternatively, open the Online Center, hold down CTRL and click
>"Contact Info". Select your financial institution, and check
>all the boxes, followed by Refresh. Then try a One Step Update
>with nothing selected, followed by a regular One Step Update.
Good stuff. I'll keep it (and back things up now) for future
reference.
Incidentally, I "fixed" it by upgrading to Quicken 2007. That probably
involved the same sort of resetting you describe.
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