Q2005 not downloading all transactions

Posted by Joseph O'Brien on October 15, 2006, 3:36 pm

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I'm having a problem with Quicken 2005 and online banking.

Are there any known issues where Q2005 would download some
transactions, but not others?

I recently started downloading transactions from my bank's website.
Today, I noticed there were 4 checks missing from the download; all
electronic transactions (ATM, etc.) showed up just fine.

To download transactions, I go to my bank's website, set a date range,
and download the file for "Quicken 2004 or Newer." I think this is an
OFX file, which Quicken immediately intercepts (in otherwords, I don't
have to manually import it like in past versions). Just to make sure
the problem wasn't with the bank, I downloaded a csv file, and the
missing checks showed up in the spreadsheet.

Has anyone had a similar problem? I checked on Intuit's support site
but didn't see anything helpful.

Thanks,
Joseph

Posted by John Pollard on October 16, 2006, 9:33 am

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> I'm having a problem with Quicken 2005 and online banking.

> Are there any known issues where Q2005 would download some

> transactions, but not others?

Yes, but cause unknown and no known fix/workaround. I also
can't say it is limited to Q2005, but I am using Q2005 and I
have occasionally seen the problem .... very infrequently.

> I recently started downloading transactions from my bank's

> website.

> Today, I noticed there were 4 checks missing from the

> download; all

> electronic transactions (ATM, etc.) showed up just fine.

> To download transactions, I go to my bank's website, set a

> date range,

> and download the file for "Quicken 2004 or Newer."

> I think this is an OFX file,

It's a QFX file, but you're close enough.

> which Quicken immediately intercepts (in otherwords, I don't

> have to manually import it like in past versions).

You can also save that file to your hard drive; you might want
to do that in the future. The data in the file is readable -
though it may be a bit of work, depending on how familiar you
are with the formatting techniques used by OFX (the standard by
which QFX files are formatted).

You may need to edit your Quicken Web Connect Preferences to
tell Quicken to offer you the option of saving the file when you
do a Web Connect download.

> Just to make sure

> the problem wasn't with the bank, I downloaded a csv file, and

> the

> missing checks showed up in the spreadsheet.

This is not really a valid cross check; the processes for
creating the two file types are different. But if you save that
QFX file, you will be able to determine if the "missing"
transactions were actually sent by the bank or not. At least
one other person has said that there were transactions in the
QFX file (from BofA, by the way; though I have had the problem
with BofA and another fi), that did not appear in the "Accept
transactions into register" window.

It's important to observe the "Accept transations ..." window
carefully; sometimes transactions *are* downloaded but
incorrectly "Match"ed to existing register transactions, and the
user does not notice the incorrect match and accepts the
transactions (often doing an "Accept All"). Then it may appear
the transactions were not downloaded when they were.

> Has anyone had a similar problem? I checked on Intuit's

> support site

> but didn't see anything helpful.

--
John Pollard
First initial underscore Last name at mchsi dot com
Please reply to newsgroup

Posted by Joseph O'Brien on October 22, 2006, 9:11 pm

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John,

Thanks for your suggestions. I took your advice and opened the QFX
file, and I think I figured it out. If I delete a previously
downloaded transaction from my register, and then import a QFX file,
Quicken will not import the missing transaction.

How frustrating. Even though it should be rare (I don't often delete
transactions), it's still a little unnerving. I guess it just goes to
show how important it is to still reconcile to a paper statement.

Thanks again.
Joseph

John Pollard wrote:

> > I'm having a problem with Quicken 2005 and online banking.

> >

> > Are there any known issues where Q2005 would download some

> > transactions, but not others?

> Yes, but cause unknown and no known fix/workaround. I also

> can't say it is limited to Q2005, but I am using Q2005 and I

> have occasionally seen the problem .... very infrequently.

> > I recently started downloading transactions from my bank's

> > website.

> > Today, I noticed there were 4 checks missing from the

> > download; all

> > electronic transactions (ATM, etc.) showed up just fine.

> >

> > To download transactions, I go to my bank's website, set a

> > date range,

> > and download the file for "Quicken 2004 or Newer."

> > I think this is an OFX file,

> It's a QFX file, but you're close enough.

> > which Quicken immediately intercepts (in otherwords, I don't

> > have to manually import it like in past versions).

> You can also save that file to your hard drive; you might want

> to do that in the future. The data in the file is readable -

> though it may be a bit of work, depending on how familiar you

> are with the formatting techniques used by OFX (the standard by

> which QFX files are formatted).

> You may need to edit your Quicken Web Connect Preferences to

> tell Quicken to offer you the option of saving the file when you

> do a Web Connect download.

> > Just to make sure

> > the problem wasn't with the bank, I downloaded a csv file, and

> > the

> > missing checks showed up in the spreadsheet.

> This is not really a valid cross check; the processes for

> creating the two file types are different. But if you save that

> QFX file, you will be able to determine if the "missing"

> transactions were actually sent by the bank or not. At least

> one other person has said that there were transactions in the

> QFX file (from BofA, by the way; though I have had the problem

> with BofA and another fi), that did not appear in the "Accept

> transactions into register" window.

> It's important to observe the "Accept transations ..." window

> carefully; sometimes transactions *are* downloaded but

> incorrectly "Match"ed to existing register transactions, and the

> user does not notice the incorrect match and accepts the

> transactions (often doing an "Accept All"). Then it may appear

> the transactions were not downloaded when they were.

> > Has anyone had a similar problem? I checked on Intuit's

> > support site

> > but didn't see anything helpful.

> --

> John Pollard

> First initial underscore Last name at mchsi dot com

> Please reply to newsgroup