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Subject Author Date
Q2006: Aborts On Startup John 08-28-2006
Posted by John on August 30, 2006, 9:50 am
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 In some respects it doesn't seem like the data is the problem.
Sometimes the data will load and other times it will not. Are there
any known conflicts that would affect Quicken with large data files?
Are there any utilities out there that can recover a data file that
will not open in Quicken?

Thanks in advance,
John Novak


Posted by Sid H on August 30, 2006, 10:32 am
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> In some respects it doesn't seem like the data is the problem.
> Sometimes the data will load and other times it will not. Are there
> any known conflicts that would affect Quicken with large data files?
> Are there any utilities out there that can recover a data file that
> will not open in Quicken?
>
> Thanks in advance,
> John Novak

I've had the same problem with Quicken. When this happens, I have to
uninstall with qcleanui.exe then re-install. It usually last a couple of
weeks before I have to do it again.

That was with Quicken 2006, with 2007 it was to buggy and I had to go back
to 2006.



Posted by John on August 30, 2006, 8:28 pm
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>
> I've had the same problem with Quicken. When this happens, I have to
> uninstall with qcleanui.exe then re-install. It usually last a couple of
> weeks before I have to do it again.
>
> That was with Quicken 2006, with 2007 it was to buggy and I had to go back
> to 2006.

I copied my data file that would not open to a CD. I went to another
computer and tried to load the data file. It loaded with no problem.
I validated the file and it came back with no error. I copied this
file to a CD and tried my first computer. The file would not open.
The program aborted. Can someone explain this to me?

I think Sid is on to something. There seems to be a problem with
Quicken after running the program for some period of time. The problem
doesn't seem to be with the data file because I was able to load it
with no problem on a different computer. How can we make Intuit aware
of the problem so they can fix it? I can't believe that a Software
developer with a program as popular as Quicken wouldn't want to make
their product better. Expecially, with competitors like Microsoft
Money nipping at their market share. There is even an open source
solution called GnuCash that is gaining in popularity. I haven't tried
it yet but who knows.

Thanks,
John Novak


Posted by John on September 1, 2006, 6:41 pm
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Sid H wrote:
> > In some respects it doesn't seem like the data is the problem.
> > Sometimes the data will load and other times it will not. Are there
> > any known conflicts that would affect Quicken with large data files?
> > Are there any utilities out there that can recover a data file that
> > will not open in Quicken?
> >
> > Thanks in advance,
> > John Novak
>
> I've had the same problem with Quicken. When this happens, I have to
> uninstall with qcleanui.exe then re-install. It usually last a couple of
> weeks before I have to do it again.
>
> That was with Quicken 2006, with 2007 it was to buggy and I had to go back
> to 2006.

I tried qcleanui.exe and it didn't do any good, it still aborted on
startup. It seems that the problem does not lie with the data. It
seems to be with the computer and Quicken program.

Are there any program reminants that remain every time the program is
run that build up and eventually cause it to crash?

Are there any internal program limits on the amount of data that can be
entered that causes the program to crash?

Is the database system that Quicken uses the problem?

How do we communicate this to Intuit to get the program fixed?

Thanks,
John Novak


Posted by John Pollard on September 1, 2006, 10:07 pm
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>
> Sid H wrote:
>> > In some respects it doesn't seem like the data is the
>> > problem.
>> > Sometimes the data will load and other times it will not.
>> > Are there
>> > any known conflicts that would affect Quicken with large
>> > data files?
>> > Are there any utilities out there that can recover a data
>> > file that
>> > will not open in Quicken?
>> >
>> > Thanks in advance,
>> > John Novak
>>
>> I've had the same problem with Quicken. When this happens, I
>> have to
>> uninstall with qcleanui.exe then re-install. It usually last
>> a couple of
>> weeks before I have to do it again.
>>
>> That was with Quicken 2006, with 2007 it was to buggy and I
>> had to go back
>> to 2006.
>
> I tried qcleanui.exe and it didn't do any good, it still
> aborted on
> startup. It seems that the problem does not lie with the
> data. It
> seems to be with the computer and Quicken program.

"qcleanui.exe" doesn't have anything to do with Quicken data ...
only to do with Quicken unistallation ... meaning, removing all
traces of the installed "software".

> Are there any program reminants that remain every time the
> program is
> run that build up and eventually cause it to crash?

I doubt seriously that any non-Intuit employee could answer this
usefully.

> Are there any internal program limits on the amount of data
> that can be
> entered that causes the program to crash?

No. There are a few internal program limits, but, to the best
of my knowledge, none that should cause the program to "crash".

> Is the database system that Quicken uses the problem?

That question is almost impossible to answer (even by Intuit),
though not likely to be a useful question.

> How do we communicate this to Intuit to get the program fixed?

There are a couple of ways to communicate this to Intuit (though
I am not certain that you have provided enough information to
insure that Intuit can reproduce the problem ... which will make
it difficult for them to solve ... assuming that the problem is
with Quicken and not with your pc setup).

You can go to the Intuit Help&Support site (which you can access
from your Quicken Help) and report a problem. You can also log
in to the Intuit Quicken Forums and register, and post your
problem in the forums ... my suggestion would be the "Product
Feedback and Suggestion" forum.



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