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Subject Author Date
Q2006: Aborts On Startup John 08-28-2006
Posted by John on September 2, 2006, 11:25 am
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John Pollard wrote:

> There are a couple of ways to communicate this to Intuit (though
> I am not certain that you have provided enough information to
> insure that Intuit can reproduce the problem ... which will make
> it difficult for them to solve ... assuming that the problem is
> with Quicken and not with your pc setup).
>
What types of computer problems would cause Quicken to abort on startup
when opening a large data file? Quicken works fine with smaller data
files. The larger data files open fine on some computers but not on
others. My experience has been that the large data file will open
without any problems for a while then without notice will start
aborting on startup. No new programs have been added and nothing
changed on the computer. Virus and spyware scans are performed daily.
To be honest, I am confused, because it doesn't make sense.

Thanks,
John Novak


Posted by John Pollard on September 2, 2006, 12:42 pm
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> John Pollard wrote:
>
>> There are a couple of ways to communicate this to Intuit
>> (though
>> I am not certain that you have provided enough information to
>> insure that Intuit can reproduce the problem ... which will
>> make
>> it difficult for them to solve ... assuming that the problem
>> is
>> with Quicken and not with your pc setup).

> What types of computer problems would cause Quicken to abort
> on startup
> when opening a large data file? Quicken works fine with
> smaller data
> files. The larger data files open fine on some computers but
> not on
> others. My experience has been that the large data file will
> open
> without any problems for a while then without notice will
> start
> aborting on startup. No new programs have been added and
> nothing
> changed on the computer. Virus and spyware scans are
> performed daily.
> To be honest, I am confused, because it doesn't make sense.

Doesn't make much sense to me either.

I don't recall ever reading of any verified (reproducible)
problem with files just because they were too large.

My guess is that it's less the size of the file, than the
contents.

In my personal experience, the only two "causes" of aborts at
startup I have experienced were; corrupted data involving the
screen Quicken wanted to display at startup, and a corrupted
Quicken installation (deduced by the fact that the problem went
away when I reinstalled Quicken).



Posted by jsmith on September 3, 2006, 12:41 pm
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Bad hardware (memory) (any recent changes in your hardware?)

Corrupt OS (registry issues) (any recent changes in your software?)

I had a problem last year that I swore was a Symantec software issue. Turnes
out it was a bad memory module.....

Maybe save any data you want and reload your operating system for a clean
install, then reload the Quicken software....
Just a thought........



> What types of computer problems would cause Quicken to abort on startup
> when opening a large data file? Quicken works fine with smaller data
> files.



Posted by Jim Henry on September 3, 2006, 8:04 pm
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John,

I've had several occurrences with Q2006 that sound similar to yours.
Each time I had a problem, it was after some type of failed download. I
worked with Q support for several hours on the first failure. The
program would crash to desktop whenever I did anything. I uninstalled,
and reinstalled several times, and even went back to old data from over
a month earlier. Nothing they suggested worked. They finally suggested a
reboot. Since I was chatting with support, and they were disconnected. A
new chat session started me with another support person who wasn't
interested in fixing the problem, just getting rid of me.

I finally found a solution myself that fixed it for a while. I
uninstalled Quicken, then deleted the directory "c:documents and
settingsall usersapplication dataintuitquicken". Following that, I
reinstalled Quicken, and pointed it to my data file. Once again, it
worked fine.

Hope this helps.

Regards,
Jim

Posted by John Pollard on September 3, 2006, 9:46 pm
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> John,
>
> I've had several occurrences with Q2006 that sound similar to
> yours. Each time I had a problem, it was after some type of
> failed download. I worked with Q support for several hours on
> the first failure. The program would crash to desktop whenever
> I did anything. I uninstalled, and reinstalled several times,
> and even went back to old data from over a month earlier.
> Nothing they suggested worked. They finally suggested a
> reboot. Since I was chatting with support, and they were
> disconnected. A new chat session started me with another
> support person who wasn't interested in fixing the problem,
> just getting rid of me.


> I finally found a solution myself that fixed it for a while. I
> uninstalled Quicken, then deleted the directory "c:documents
> and settingsall usersapplication dataintuitquicken".
> Following that, I reinstalled Quicken, and pointed it to my
> data file. Once again, it worked fine.

While I have not attempted to prove it, I suspect that the new
Quicken uninstall utility (qcleanui.exe), available on new
version's CD's, and at Intuit's web site; will take care of the
same problem: a corrupted install (though not necessarily by
using the same technique).

Strange as it may seem; reinstalls of Quicken actually can
"solve" problems ... assuming the "reinstall" removes sufficient
traces of the previous install.

--
John Pollard
First initial underscore Last name at mchsi dot com
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